Finding software can be overwhelming. Software Advice has helped hundreds of businesses choose the right hotel front desk software to help them manage their resources efficiently.
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innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can utilize... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Little Hotelier is an all-in-one property management and guest acquisition solution for the small hotels, guesthouses and bed and breakfasts, 30 rooms and under. At its core it is a property management system (PMS) that handles the... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
RMS is a global provider of innovative, cloud-based technology solutions for the hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables hotels, resorts, campgrounds, RV parks and... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the... Read more
Platforms: MacWinLinux
Deployments: Cloud
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Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management,... Read more
Platforms: MacWinLinux
Deployments: Cloud
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ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses. With a blend of business management solutions, integrated payment processing, US-based customer... Read more
Platforms: MacWinLinux
Deployments: Cloud
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Smart Hotel offers a hotel property management solution suitable for a wide variety of industry verticals like corporate hotels, resorts, retreats, wilderness lodges and marinas. It offers tools to manage central reservations, housekeeping,... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
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Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium,... Read more
Platforms: MacWinLinux
Deployments: On premise
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Maestro PMS is hospitality’s leading provider of Web Browser Based and Windows property management system software with flexible options to deploy cloud-hosted, private cloud, and on-premise. Designed for independent hotels, luxury... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available.... Read more
Platforms: Win
Deployments: On premise
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ALICE is a hotel operations and management platform with tools for both front of house and back of house departments. ALICE enables hotel staff to do the most impactful work, without all of the guesses. With real-time communication,... Read more
Platforms: MacWinLinux
Deployments: Cloud
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HotelOne is a cloud based technology platform for Independent Hotels. With a powerful PMS, Booking Engine, mobile check-in/out application and an integrated payment processing platform, it fits the needs of Independent Hotels perfectly.... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
CabinKey is a complete vacation rental solution that provides businesses with the tools to manage the complexities of vacation property. CabinKey allows businesses to manage the rates and availability of cabins, rooms, campgrounds,... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management... Read more
Platforms: MacWinLinux
Deployments: CloudOn premise
Business Size:
Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read more
Platforms: MacWinLinux
Deployments: Cloud
Business Size:
ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings.... Read more
Platforms: MacWinLinux
Deployments: Cloud
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They say that the first impression is the last impression.
For hotels (or the hospitality industry in general), this statement rings exceptionally true. Hotel front desks are the very first point of contact for customers, and a bad experience at this point can leave a long-lasting impression that will likely color their overall experience even if they get the best of facilities later.
Imagine this: an exhausted traveller walks into a hotel to find his bookings mixed up by the front desk staff and experiences a subsequent delay in getting another room. This experience is likely to be carried over during the rest of the stay even if the hotel staff tries to make up later.
A front desk software tool can help in preventing such scenarios. It can help front desk staff perform their duties competently and swiftly.
To help hotel owners pick the right front desk software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
- What is hotel front desk software?
- Common features of front desk software
- What type of buyer are you?
- Benefits of hotel front desk software
- Key considerations
What is hotel front desk software?
Hotel front desk software is a solution that enables hotel staff to manage all front desk functions from a single platform. They can manage functions such as online and offline reservations, check-ins and check-outs, rate lists, communications, etc.
The software helps users avoid manual errors while performing tasks and also prevents duplicate entries during reservations and bookings.
Overview of room allotments in eZee Absolute
Common features of hotel front desk software
Know the features offered by hotel front desk software in detail before you invest in one. Weigh them against your needs and proceed to purchase accordingly.
| Reservation and bookings management | Allow users to add or update bookings from different channels. They can process deposits and also check real-time reservation status to get an overview of all bookings. |
| Check-in and check-out management | Allow the front desk staff to process customer check-ins and check-outs from a single tool. |
| Guest ID registration | Let users upload guest ID documents into the system. IDs saved in the database can be retrieved at a later time for processing booking requests from repeat customers. |
| Communication tools | Facilitate interactions between front desk staff and customers over multiple channels. The staff can send notifications about reservations, cancellations, check-ins, check-outs, etc. to guests using the software. |
| Rate management | Give the front desk staff seamless access to real-time pricing information as well as the ability to create and update prices based on the season. They can also create promotional codes, custom packages, and provide rates with automatic tax calculations. |
| Notifications | Provide automatic notifications to the staff about late arrivals, overstays, pending/modified bookings, cancellations, etc. |
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Housekeeping management |
Allow housekeeping staff to input updates about a room and its supplies (for instance, the use of minibar). These details help the front desk staff process check-outs and be updated on the room’s availability for the next reservation. |
| Team management | Assign staff members to different duties and shifts. Administrators can manage and supervise assigned tasks using the software. |
| Reporting and analytics | Provide users with reports on payment delays, sales, revenue, occupancy levels, inventory details, and more to help them improve profitability. |
What type of buyer are you?
Typically, there are two kinds of hotel front desk software buyers. Understanding the concerns of these two buyer groups will help you invest wisely in the software that aptly addresses your needs.
- Single establishment owners: If you own a single-location establishment, you need a software tool that offers basic features such as reservation management, housekeeping management, rate management, and check-in and check-out management.
- Multi-location hotel owners: If you own establishments at multiple locations or a hotel chain, you need a software solution that goes beyond the basic features. You would need advanced features such as reporting and analytics, multi-property management, and audit trails.
Benefits of hotel front desk software
Having a hotel front desk software tool has the following benefits:
- Improves customer handling time: Hotel front desk software lets users handle customer check-ins, check-outs, and reservations swiftly. They are able to prevent errors and duplicate entries.
- Boosts visibility: The front desk staff gets an upfront status of rooms (vacant, clean, occupied, reserved, etc.), staff responsibilities, and shift assignments from a single dashboard. This helps in better management of tasks, thereby improving customer satisfaction.
Key considerations
It’s important to consider the following factors when you are looking to invest in a hotel front desk software solution:
Ease of use: A hotel front desk tool must boost the efficiency of front desk staff, not increase their administrative burden. Therefore, the software must be easy to use to prevent the front desk staff from struggling while performing their duties. A free trial or demo of the potential purchase is a good way to gauge this factor.
Customer support: Every software has the potential to malfunction at some point during its life cycle. This can severely impact front desk operations once the staff starts relying on the software for all associated tasks. To avoid issues after implementation, ask the vendor about the level of customer support available and negotiate service level agreements.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.