About GuestPoint

GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other smaller properties. It offers a hybrid deployment model for Windows devices.

Designed primarily for small and midsize property owners, GuestPoint helps property managers oversee their front desk operations, online bookings, financials, maintenance and more. GuestPoint’s reservation interface offers drag-and-drop functionality, and the software also provides modules for accounting, housekeeping, guest relationship management, task lists and more.

The calendar-style layout provides detail about current...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

22 Reviews of GuestPoint

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(0)

0

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

July 2014

Sharon from The Valley Inn

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2014

GuestPoint does it all!

Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software's customer service has exceeded our expectations from day one.

April 2019

Catherine from Club Maclean Motel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Highly Recommended!

Overall, very happy customers and would highly recommend GuestPoint to any motelier looking for a reliable, easy to use, feature packed property management system.

Pros

From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the “Personal emails and texts”). There are a myriad of reports you can run – all the ones you would normally expect in a PMS, as well as extras such as which of your regular customers haven’t stayed in a little while. We often use this to follow up and see what they’re up to. Our absolute favourite feature though would have to be the “dashboard”. It is so easy to compare our performance, as well as see where all of our bookings are coming from and so many other stats. We have always found their service to be extremely prompt and helpful – available 24/7.

Cons

Nothing! I cannot fault anything about it.

November 2018

Jason from Kowalewski Holdings

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

November 2018

Don't go near Guest Point unless you want double bookings

Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point.

Pros

Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.

Cons

#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying.

March 2013

Don from Rocky Resort Motor Inn

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2013

We are a 29 room Beachfront Inn which also has an award winning steak house onsite. Before using GuestPoint, we were using an older DOS based software. We moved to GuestPoint a few years ago because we wanted an easier system to use, that also integrated web booking functionality. It was the right choice for us. GuestPoint is very easy to use, and it laid out very logically. We have found Centium to be very responsive to the users, taking their input very seriously and using it to constantly improve it. Implementation was fast and easy, and the Centium staff was there all the way. Getting used to dealing with a new system is always an adjustment, but in the case of GuestPoint it will be a switch you will be very glad you made. In fact, you will probably kick yourself for not making the switch sooner, I know I did! If you are anything like us, GuestPoint will make a world of difference in running your property. Your business will run more smoothly and profitably, and everything is accounted for. Training our staff was a breeze and training new staff takes about 30-60 mins for them to get there head around Guestpoint. Since implementing the web booking functionality we have increase of our occupancy by 10.5% and the feedback we are getting back from our guests is great, about how easy it is to make their bookings now. The automated emails and text messages is a great function, reminding guest that they have booking in the next couple of days and reminds them that if they are not going to make it, to cancel the booking and giving you a chance to sell that room and not being left with an unsold room.

March 2016

Theresa from Inn at Port Gardner

Industry: Hospitality

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

March 2016

Great Customer service, perfect set up for our Inn

Pros

What we truly appreciate is that when we have a question or concern, they act on it. We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. simple to use, very good training and easy to navigate.

Cons

If we do have a question or concern it is taken seriously. we would like to see an addition to the system for meeting space that would work a bit better than we have currently. However, they did create something for us that has worked well for booking our meeting space.