Managing the booking system from anywhere at any time. The direct online booking and upto date availability is the best thing we have ever done in the business.

The Ipro software was the most suited to the villa rental industry and they already had experience with other companies designs and the training was readily available. From the start it was quite clear they had the product we needed to grow the business and be competitive and we signed up for the a beautiful and unique website, CRM booking system and flexible CMS. As iPro were already in the villa self catering industry they had the experience to design the website format for us. The CMS side of the system allows us to very easily create SEO friendly content and the CRM enables us to manage enquiries & bookings with significant ease compared to previous systems, thus in-turn helped us to The CMS side of the system allows us to very easily create SEO friendly content and the CRM enables us to manage enquiries & bookings with significant ease compared to previous systems, thus in-turn helped us to develop other aspects of the business with the time saved. The support team is 1st class to help with any issues and keen to develop & implement new ideas/enhancements to improve the service for our clients. The results speak for themselves, bookings and turnover has increased significantly, search engine rankings improved & organic traffic grown. All of which has happened in times of difficulty within the holiday industry, with uncertainty around Brexit, increased competition from the emergence of Airbnb & other large booking websites.

Nothing negative to say, it is perfect for our business

I have been renting luxury villas and apartments in the Algarve for many years, however my business relied on agents to provide the bookings. This business model didn’t give me the consistency or sustainability that I wanted for me and my family. So I decided to invest with iPro as I knew the owners and felt they had the expertise, experience and trust that I look for in my business partners. Initially we took a simple web design package and after a year we upgraded to a beautiful new design which we are enhancing once again this year. I thank rep team for his persistence as we have been slow to migrate to the booking system however this year we have really embraced the technology and the time saving has been fantastic and it really does drive our operations. Our next task is to embrace the automation and build a consistent guest experience that will automate the booking process, payment process and holiday build up process. But will keep the personal one to one with our guests very much in place as we like to have a close relationship with our guest, clients and partners alike. We have some big goals for next year and we cannot wait start implementing what’s required to achieve them and are delighted to have iPro as the engine of our business! A fantastic team and product that continues to improve year on year!

The realisation that my tech skills are lacking and that I need to improve in order to keep up with an ever changing world.

Similar experience to other honest reviews on the internet, those that aren't connected to the company. I joined Ipro after much discussion surrounding my business model and how we needed to operate in our market place. An API integration that we were told was a full two way working integration turned out to be only basic, not able to read short break pricing, change over days, options and extra's, security deposits among other issues. Ipro will say this is our "specific requirement" and that the API was working, they will also say that they have done thousands of pounds of work I haven't paid for to try and rectify this. The problem here is that these issues were discovered back in Oct last year, only last week did Ipro finally admit that they were not able to provide us with a fully working integration they were aware we needed prior to signing with them. This only finally came to fruition after they finally spoke to the other software system, despite the fact I had requested them to do so on at least 5 occasions in the proceeding three months. That's nearly 4 months of my website being unable to take bookings or generate income. Ipro failed on every occasion to do what they said they were going to do, without exception. From rolling out updates to fix issues, to coming back to us with answers, to having calls, answering emails. The service level is exceptionally poor. Never an honest answer or an apology, they simply make excuse after excuse and then try and put the blame back on the customer. We haven't paid them enough, we've done all of this work for free, we never agreed to this when you joined, I'm not in the office, and on and on. Now when we have finally left and are looking to move to a different company they again are refusing to respond to communication regarding recovering a very small portion of our costs. I fully expect Ipro will again try and pass the blame back to us, saying we were making demands that we weren't willing to pay for, they did everything there were meant to do etc etc. Try and blame the client. The bottom line is, Ipro were fully aware of our business model and what we needed to function and happily took our money. Had they done some due diligence when these issues first arose 4 months ago and competently looked at the issues and contacted the other software provider then we would have known about these issues 4 months ago and could have dealt with them and saved us a lot of time and money. I asked for this to be done repeatedly, but noth9ing happened. But time after time they bungled through it trying to make half attempted fixes. They seem impressed that they did 41 hours of development in 6 weeks, while by business was crippled.... Less than 7 hours a week, that still didn't fix the problem. I'm sure Ipro have lots of blaming and excuses to comment however if you read other reviews you will see a clear pattern of behaviour. I Please do not waste your time or money, find a reliable provider and do lots of due diligence to ensure the software can do everything you need it to do and make sure you see it working fully before paying them any money. As for Ipro, without radical changes to their business I don't see how they can continue really.

I really struggle to find anything good about this company. Pre joining given assurances they could already do what we needed. Definitely could not.

Missed every deadline they and we set. Miss sold their abilities and were unable to deliver. Extremely poor planning and implementation. Disorganised and all round just very bad and highly stressful to deal with..

Professional look for our website, excellent customer experience in online booking, easy to use back office and follow up of bookings, payments,emailing etc.

I pro is easy to use and has several features that other software in the villa rental business do not provide. The platform is always improving and the support is excellent ! The product ( villas) are presented in the most professional way to the customer as well as to the staff using it! In addition, the synchronization with Trip Advisor ( Holiday Lettings etc) is great help as it saves time in uploading properties twice ( or more times!) and calendars are responsive within seconds! The software is always improved following trends and needs of this constantly changing market!Thank you to the hard working team behind it!

There are many features, covering also villa operation management ( I.e cleaning, bills etc) which we do not need as we are simply booking agents. This might be reflect in pricing of the software which is a bit more expensive than the average in the market, but again, tailor made pricing can be discussed.

We have been with iPro for a while and feel the booking system is great. There is an easy integration of the system with our own website and the platform keeps our reservations safe and secure. The platform is full proof in preventing errors and we trust the platform with our bookings. The iPro booking system saves our business time through the automation of payment notifications and emails that are setup to send to guests. We are growing as a business and hope as we grow we will start using more of the advance features in the system.

We have no cons which we would like to leave about this product any issues we have raised directly with iPro.