Hostfully Guidebooks

RATING:

4.8

(121)

About Hostfully Guidebooks

Guidebook Platform is a cloud-based content management solution designed to help businesses of all sizes in the travel industry provide local recommendations and property information to customers. Key features include custom greeting message, location tracking, remote access, categorization, and AI itinerary planner. Guidebook Platform lets businesses promote their brand by developing custom travel guides with company logos, colors, and tones. Voice messages can be created and broadcast through Amazon Echo or Google Home devices, allowing customers to access details about available accommodation. Guests can access the Guidebook Platform online via QR code/URL link and receive documents in PDF format through emails. Guidebook Platform offers integration with Google Ma...

Hostfully Guidebooks Pricing

https://www.hostfully.com/pricing/property-management/

Starting price: 

$9.99 per month

Free trial: 

Not Available

Free version: 

Available

White label solutions so you can better brand and promote your business to your guests.

Hostfully Guidebooks Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hostfully Guidebooks

1 - 5 of 121 Reviews

Ashley

Hospitality, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Perfect for Just Starting Out!

Tim

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Hostfully Guidebook Keeps Guests Informed if Only They Would Read

My experience with the platform is it has been terrific to work with. There are a lot of features and capabilities that may not be readily apparent to a first-time user, such as how to include the ability for guests to review you after their stay, or how to customize the checkout list, or rename a category. But just know, the platform is flexible and there are many ways to organize and setup your guidebook to be uniquely yours.

PROS

The program is tremendously flexible for taking once written binders of information into accessible information whether links, text and/or video. Use of Google Places helps to ensure recommendations are good looking and have all the relevant information such as an image, link, map and whatever information a host would like to write in recommending an attraction, bar or restaurant. Guidebooks created with Hostfully look terrific whether on a computer, smartphone or printed. As a property manager, there's really no need to manage multiple documents of information to send to guests. You can print your guidebook and keep a binder if you want, you can email a PDF version or you can send a link to the guidebook. Hostfully becomes the one place to update all house information, rules, policies and guest recommendations and that's darn handy! And if you are a property management company implementing Hostfully for many properties, you'll appreciate the ability to Brand your guidebooks.

CONS

Hostfully allows you to manage multiple guidebooks. As an administrator of several guidebooks, how to manage one entry to many guidebooks can be a little confusing until you gain experience with the program. However, the fact that Hostfully has such a capability places it in a unique position so I'd call this also a Pro.

Reason for choosing Hostfully Guidebooks

Ease of use, especially making recommendation cards, overall features and flexibility, and the end result of guidebook; good looking on any device.

Reasons for switching to Hostfully Guidebooks

No need to reinvent the wheel. Creating your own guidebook will be much harder and time consuming. In the end, you might not be happy with the results and will no doubt lack important capabilities already built into Hostfully.

Tara

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Absolutely the best and easiest to use

Our guidebooks are the key to our communications with our guests. They provide all the information on the home from directions to how to find the fusebox. We use the guidebooks for everything and are always looking for more ways to utilize them.

PROS

Setting up cards that can be used for multiple guidebooks saves time and I love that the recommendations appear on the map as it is important for our particular area. Being able to embed videos to assist with complex instructions make me happy. The absolute best thing is being able to start with one guidebook for free which allows you to get a feel for the software to see if it works for you first. Then, adding on to your "starter" is easy. My guests rave about our guidebooks. They are easy to incorporate into your communication with guests as easy links via email and texts too. Highly recommend.

CONS

The only pain point I had, and this was when I was first starting out, was the help section. For someone not used to the layout or the software, the lack of a stupid-proof help section was a little frustrating. I understand the chat section and how the "Help" works now, but at the time, it was not as obvious and frustrating at times. It really is easy to use, but some folks may prefer a bit more hand holding by Mr. Obvious when going through the process.

Reason for choosing Hostfully Guidebooks

The free guidebook option to start and try it out

Vendor Response

Thank you so much for your wonderful feedback, Tara! We're thrilled to hear that Hostfully's guidebook solution has been a valuable asset for your communication with guests. It's great to know that features like setting up cards for multiple guidebooks and embedding videos have been helpful to you. We appreciate your candid input about the initial challenges you faced with the help section, and we will work on improving our Guidance. Your recommendation means a lot to us, and we're delighted that your guests are enjoying the guidebooks. We look forward to continually serving you and finding more ways to enhance your guest experience. :)

Replied August 2023

Sophia

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2023

Hostfully Guidebooks

PROS

Ease of use and very helpful for assisting guest

Joel

Hospitality, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

Perfect for our needs

We don’t think about it much, which is exactly why we like it! We made a guidebook, occasionally update it, and our guests can find all of the info they need for their stay. We have gotten several compliments on it from guests and no complaints!

PROS

Hostfully is an easy to use product, perfect for our need for a vacation rental guidebook. The interface is easy for guests to understand and access, and we can generate a simple link. We also like being able to create a PDF version to send directly to guests.

CONS

Updating guidebook recommendations is sometimes buggy and difficult. Especially when choosing photos, entries sometimes do not save correctly.

Reason for choosing Hostfully Guidebooks

It was clean, easy to understand, a good price, and catered directly to vacation rental owners like us. We saw some websites that ranked it as one of the best options, and after visiting the sites, we picked Hostfully.

Vendor Response

Thank you for your wonderful feedback, Joel! We're delighted to hear that Hostfully is perfect for your vacation rental guidebook needs and that the interface is easy for both you and your guests to understand and access. We're glad you appreciate the simplicity of generating a link and creating a PDF version to send directly to guests. We apologize for the inconvenience you've encountered with updating guidebook recommendations. We're thrilled that Hostfully has been a clean, easy-to-understand solution for you at a good price point. It's fantastic to hear that you've received compliments from guests and no complaints regarding the guidebook. Thank you once again for choosing Hostfully! :)

Replied May 2023