We use hotelist on two properties, One is basic accommodation with no services and the second a 4* hotel with fully operational F&B department Hotelist is bridged with our channel manager effectively removing data entry from our daily routine. The development teams listens and performs constant tweeks and updates. In addition to the above the PMS also offers integration with a POS app which allows us to automatically synchronize charges from the F&B departments to the guest rooms. The only area with room for improvement is the variety of exportable reports and to be completely honest it is a very small tradeoff for a constantly evolving ,purely cloud-based PMS.

Fast, stable, user-friendly and quite feature-rich without feeling bloated and complicated. We actually needed no training even on the first day of opeation since the team has compiled a very comprehensive manual. The housekeeping app has saved us the usual phone calls in order to verify the room status with the housekeepers. The android app can also be a life-saver on those not-so-rare occasions that someone needed availability immediately while I had no access to my laptop.

Would have prefered more exportable statistics / Reports, I do know however that the team is performing constant upgrades (I have actually seen suggestions that I made implemented in the program, never had that experience with a PMS )

Hotelist is my right hand . I have on my desk the reservation plan open at any time to see arrivals , departures , bed configuration , meals , prices a booking was done . All data are already inside hotelist from the moment of the booking so I can issue receipts and invoices , without needing retype anything . I organized online check in / check out . best thing , its cloud based so I can work from wherever I am during the months the hotel is closed .

It was my best decision to buy hotelist . The software is smooth and intuitive , I can effortlessly have access from any device I use since its cloud based and , best of all , the customer service is pure gold , the way a customer service should be . If and when I have a question , they will patiently try to clearly understand my question , answer in detail and troubleshoot everything . They are professional and friendly making me feel comfortable at any moment . Thanks guys . Keep going.

Its so minor , I probably shouldn't bother mentioning . I would like to be able to trim some details alone , i.e. when I move the visible period in the reservation plan now it moves just by 4 days . I would like, when i click "next" to see the next 30 days , not just 4 days .

Unfortunately a moderate hotel software but very expensive

Very expensive for these options, you have to pay for everything to be working

Really nothing , you have to pay for everything extra

The software is easy to use. Their customer service is extremely efficient

Having to add all bar receipts to each guest one by one. It is very time consuming.

It has helped us greatly with very fast checkin/checkout, something that our visitors appreciate, as well as the quick rates and availability management for our rooms. Amazing support and quick updates.

We would like to see more integrations with 3rd party applications.

Hotelist is a very easy to use PMS which is fully cloud based. One of the best thing of Hotelist is the usability, and no trainings are required to start that you and your team can just start using it. Hotelist has also a very good price, and you get all functions modules you need for your daily business. What I also love are the integrations to other systems. You can easy connect a nice booking engine or a channel manager and it works properly.

Well, if I have to give a mines point then it would be that you can't call them on Sundays for support. But honestly, there doesn't exist a PMS provider which offers support by phone on Weekends, so it's all good with the Hotelist support so far ;)

I start using Hotelist after many years of conventional programs and I found it to be easy to learn, reliable, with plenty of features and easy to use them. Is fast throught the internet and I love the idea of using it in every platform and any device.

There are some issues with the statistics but they are getting better with every update.

I am really happy using Hotelist. It is easy and understandable and I believe a wonderful tool for all users!

The User interface is simple and the support team is wonderful

The view of the reservations. I believe it should be presented in a better way so you can view larger periods with one look but in the same time be able to view the dates and bookings in larger icons

Above all, it works for us, giving us the time to provide better guest services.

We work with Hotelist for 2 years and i admire the constant improvements. Our daily tasks have been made much easier and it is now a necessary tool for our work.

We had problems with viewing our property via mobile but that has been addressed and fixed in the latest releases.

That PMS with the Channel Manager use is a must for managing a hotel. Many channels, our site, all in one calendar.

I like that is cloud based, that is fast and efficiency in supporting it.

That pms can take the cost/day when creating a reservation and fill the correct total amount. That field must be customisable too.

Time, organization, happy clients

With the Checkin Spot and other features the registration time for new guests as well as the validity of their information, raises the quality of our services.

Cloud based software work with connected, sometimes our connection went down, the software did not have a problem but still Internet is important for it to work.

I organised my business in the best way, saving important time. No overbookings, great follow up on next day services, very helpful extra tools like email marketing . The reservations calendar and system, is one of the best you can find.

It is perfectly designed and truly functional. Ideal PMS for small and medium size hotels, perfect channel management and above all, the support team is always there.

There is no disadvantage I could mention. Even at the very beggining when the software was under completion, all the basics worked perfectly for me.

An excellent software which offers a great customer support.

I like the use of Channel Manager. My reservations are well organised and I don't worry about reservation issues, such as overbooking. In addition, Hotelist has saved me a lot of time and it has made my work easier and more efficient.

I can't think any disadvantages. Hotelist has really improved my work.

It’s really a pleasure to work with Hotelist They listen their customer’s needs and realize them in future updates

Excellent software gets often updated with lots of improvements Excellent customer care they will never let you down very helpful

Réservations system House keeping and breakfast list Accounting

I am solving overbooking reservations , that means bad feedbacks !!

Everything I like so much email automations it helps me so much I like the channel manager settings it's very easy to change prices restrictions and availability, housekeeping everything !!!

Nothing I like everything about Hotelist !

Easy to learn & use, ability to customise yours & your guests needs, every mistake is easy to correct!

I would recommend for the multiple reservations:1) they could have different names of guests & the comments to be for each room separately

It's very easy to use.but yet very strong in its job.

Nothing yet. I believe that the phone app can take more improvement.

The new dashboard and environment of the platform. Functional and easy to use.

Like to see more options like when a notification is read, would like to have a specific button for each one.

The product is easy to use. The communication with the team is direct with no delays.

Nothing. Everything is as described at the presentation.

Easy to use. All my bookings are on screen and we have reduced the errors by 90%. Has friendly UGI and can be quickly learned.

The projection of plan at mobile phone. Most of the time is hard to use and difficult to work when you are away from a PC, some times even you like to check only the plan...

I have a major degree on tourism and from my own experience i can say that this softwares helps me to keep a better administration for hotels, the features that offers are above average and it’s not difficult to use it.

I have experienced with other softwares and for me i can say that this is a very competitive an complete, it has several features for those who want to manage different functions and areas of a hotel, the software it’s easy to use and a great tool for me, it helps me to keep all of my hotel functions to work without any delays, i definitely recommend it

The only cons of this softwares is that need a built base of people who use it, right now i haven’t seen to many people using it, and it’s one of the main reasons why it loses over other softwares.

Saving time, more professional services to my customers

Friendly to use, saving time, upgade quality of services to my customers, good suport every time needed, nice interface. Frequent updates. Reasonable cost

We are really satisfied

possibility of improvements according to the needs - requests of the user

it would be great if the room plan could be a little bit faster

I'm using the app for now over a year without any problems.

- It helps my hotel to stay organised. - Simple to use - All i need is in one spot.

Nothing, i'm happy with the app i got how it is.

- Easy to use - Helpful statistics - Quick support and helpful staff in case of a problem

Most of the issues that I had a problem with, were solved with the last upgrade.