HotelKey

RATING:

4.68

(72)

About HotelKey

HotelKey PMS is a cloud-based property management solution that enables businesses in the hospitality industry to streamline processes related to point-of-sale, housekeeping, maintenance, inventory and more. Professionals can utilize the platform to manage front-desk operations including ID/passport scanning, customer registration and process payments. HotelKey PMS allows enterprises to manage rate plans, compare budgets, maintain cash registers and track orders/tables in real-time. It lets users monitor inventory using a centralized dashboard, manage vendors and generate purchase orders. Additionally, professionals can handle group bookings, bulk guest check-ins/outs, employee shifts, housekeeping/maintenance schedules and more. HotelKey PMS facilitates integ...

HotelKey Pricing

HotelKey is available at $3.00/Per Room/Per Month.

Starting price: 

$3.00 

Free trial: 

Available

Free version: 

Not Available

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HotelKey Reviews

Overall Rating

4.68

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 72 reviews

Veeral

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2020

Makes life easier

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Reasons for choosing HotelKey

It combines website management, PMS and channel manager all in one.

Reasons for switching to HotelKey

The reason I made the change is because 3 reasons. One, I wanted a product that will take care of my online presence. Two, It needs to also be my channel manager. Lastly a fluid property management system. Hotelkey

Ankit

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2020

Easy and User Friendly Software

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Pros

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

Reasons for choosing HotelKey

Simple 1. All you required is iPad and WiFi 2. The MOBILE APP is awesome. 3. Admin functionality is cool and easy.

Reasons for switching to HotelKey

I removed the Franchise Tag from Choice Hotels and they had this Choice Advantage software. I knew ins and outs of this software but when we became independent hotel and installed Hotelkey it was so easy to use software as compared to choice advantage. The features are easy to understand and can be done easily

shelly

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

April 2022

Hotelkey

There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.

Pros

The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.

Cons

It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.

Michelle

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

Hotel key

Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do.

Pros

Very easy to use. Easy to learn. Customer support very knowledgeable

Cons

There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others.

Reasons for switching to HotelKey

Motel6

Baris

Company size: 10,000+ employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2020

Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs

HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage.

Pros

HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now.

Cons

Hotelkey is overall great platform, I have no objections to claim about Hotelkey.

Reasons for choosing HotelKey

Hotelkey was the one with best user experience and in our tests we obsorved that our staff could adopt Hotelkey much more easier then other alternatives.

Reasons for switching to HotelKey

Much more easier to use and our staff's adoption to Hotelkey was much more quicker then Maestro.

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