We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up.

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

We moved to innRoad for the 24/7 customer service which is excellent. They normally can solve a problem over the phone, but if it takes longer they stay on top of it so you aren't wondering what is going on. Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly. Software is easy to use, reporting is good and booking engine works great.

-Customer service is excellent and available 24/7 -Easy to use -Great booking engine

-Chargeback feature could use improvement -Some issues with integration with OTA's

Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked.

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Positive business relationship with good product functionality together with good communication and customer service.

I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works.

Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.

After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software

I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right and then some. I grew my business by 300% due to the ease of connectivity to all the booking sites such as Expedia and Booking.com that brought in new business. My favorite feature is the customer service and responsiveness. No issue I raise goes unaddressed nor am I left alone to solve my issues. Impressively they even offered time to help train my employees. Since I went from a manual paper based system to booking software I can't compare experiences between software vendors but I have to say if you have any home grown or manual systems I can't recommend more passionately that you need to consider innRoad.

The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.