Overall, I have nothing but good things to say about the platform. It's been a game changer for my team. If you're looking for a property management tool with a robust Airbnb integration and AI, this is it.

The role of our company is to streamline, guess communications for Property Managers across the country. Using the technology stack, Jurny has to offer has allowed us to speed up our response time while providing thoughtful answers. Their AI tool, NIA, as allowed our agents to provide a more human touch to a guest's experience. Offering recommendations and clear instructions without having to dive into our knowledge base software has allowed us to cut overhead while maintaining the high level customer service we promise to our clients.

At this time, the integrations with other OTAs is still in its infancy. With time, this too will improve. Stay tuned!

Very happy we are using Jurny and I'd definitely recommend to others.

Great Interface and very easy to use. The support staff is second to none and really helps my business be successful.

Jurny is a startup with a great vision and I'm confident they will achieve all their goals. There are a few minor details with the calendar and pricing that could be improved for easier use. I'm able to accomplish all my goals but with a few tweaks there could be fewer ste3ps.

Jurny only caused our business financial loses and issues, they didn't actually solved anything. Their system is being developed and their clients are paying extortionate amount for the privilege to be their experiments. If you're considering using them, make sure you ONLY pay with your credit card so you can get your money back as they will not give you a refund. Jurny business strategy is to take your money and toss a coin to see if you get the service you're paying for or not. We're reporting them to the Trading Standards in the UK. Do your business a favour and stay away from them. Your life isn't worth the stress they will give you.

Jurny has a nice, user friendly display so it's laid out well enough, nothing works though so the style lacks any substance.

Everything. This system is still being developed and huge majority of critical functions were not operational for the 6 months we were with them. After over 150 emails exchanged with the team trying to work with their system failures we decided to leave and go to market leader (who is cheaper and way better). Their sales rep has mis-sold us the system and said it would automate up to 90% of our operations, the truth is we were spending more time than ever before managing our business to compensate for how useless Jurny really is.Access codes don't integrate with the locks so they have to be added manually, expect there was no option to add codes manually so the check-in details had to be send manually.Jurny had major problems with the following:- integration with Airbnb - terrible don't believe what they say on their website, we had to spend 4 hours re-writing descriptions and correcting 2 listings on Airbnb.- integration with the access locks - took them 6 months for us to be able to manually add the access code- services we were told were part of the package - weren't- Breezeway - awesome system but can completely go down if one of their clients deletes a template, so your business can be negatively affected by their other clients errors - does that sound like a complete system to you?- security deposits were just complete shambles and in the entire 6 months haven't worked once.- there were way too many issues to list them all but this is the worst company

I am wowed by the caring and detail-oriented staff who have helped me/us set up our property on Jurny. From the first demo on, they have always answered all of our questions. Their customer service goes well beyond the day we signed up with them. There is no way that we could have done this without their help. They have helped us navigate around every corner as we are growing our STR beyond just being an Airbnb listing.

Getting everything set up online can be confusing. The support team was great! They walked me through step-by-step and always answered all my questions.

In the STR industry (in general), there were so many potential hosting tools I still needed to learn about & to set into place before expanding past ONLY listing on Airbnb. I’m one of those people who want to make sure that every box is checked & double checked before going live. The Jurny team was excellent in helping me through that process, but with me wanting to make sure everything was perfect, there sure was a lot to cover.

Great sales team. Now to get onboarded!

I'm excited about the feature set Jurny showed me, but I haven't finished onboarding!

Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.

They have made it so easy to manage my vacation rentals to the point that they are almost on autopilot. I'm really glad I found Jurny and decided to take the leap to work with them.

Jurny makes it incredibly easy to manage my vacation rentals. I was doing everything myself on Airbnb and Vrbo before signing up with them and it was taking me a lot of time. Everything is found in one place on their dashboard so I dont have to log into other systems, including Airbnb and Vrbo (only very rarely now). I also really like that they include smart locks and thermostats with my package, and now I dont have to worry about changing the codes after each guest. The platform is really nice and easy to use, and the hands-on support that we get from their team is top-notch.

There arent many cons with this software because it really does cover 99% of my needs.

It has been a great experience so far, the onboarding team has been very good.

I just started using Jurny and so far so good, I like the idea of having all the tools I need in one place. The onboarding team has been amazing and the platform has been very easy to use. I recommend it to other STR hosts.

So far all is good, I have not found anything that I do not like but I have only been using it for a short time.

Jurny shines above the rest! Value, functionality, heart, they have it all! Jurny is the backbone of my growing business.

The in house functionality of everything you need under one product roof! The JURNY Program, TURNO for connecting house cleaning, WheelHouse for pricing, LYNNBROOK for payments, seamless automation, help from NIA the AI assistant but the shining diamond are the people behind the product! Sooo patient and there for you to support you so you can be successful!

No regrets! I studied the market and compared prices... I would have paid a fortune and still not functioned smoothly.

Jurny's dashboard is a rental management powerhouse—it consolidates every task, making rental handling a breeze from a single platform. I was really surprised when I learned how to create promo codes for guests. It's super simple, letting me whip up discounts whenever needed without feeling like an added chore.

Nothing to complain about, keep up the good work!

The onboarding process was simple and all the staff were kind.

The process was quite long, but was simplified by the help of the team.

Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me.

Looked Really good from the demo but failed to deliver.

They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig.

When I first learned about Jurny, I was sold. I wanted to use this software for my company and my business; they offered everything I was looking for in one place, I sent a Demo request, and it took them at least 15 days to write back (first red flag). I still give them a go. I wanted to start with one property in their system, they don't offer a trial period (Red Flag two), but I was talked into enrolling three. Since they offered a discount if I pay the full year all at once, I pay for the full year for all three (My biggest mistake) that's how invested I was in this software! Now after two months using the software I just want Out to be able to explore other softwares and been asking for a cancellation (I don't have a mandatory minimun contract with them) and Refund since december 5th (now december 31st) and after many back and forward emails they keep doing like they don read what I'm asking for, and many times they didn't even aswer my emails, I can't work with a company that doesn't aswer emails on high season for vacation homes!

None, Looks good but doesn't deliver what they promise, nothing works as it suppose to work

Internal Server Error will become the usual message every time you use their software; you will have to go through support for every single little thing you need to get done. KB is horrible with vague video guides with no audio, articles poorly written. And the customer service is subpar. Also the integretion with the OTA is terrible I have to rewrite and acommodate property description in all of them because of syncing errors or bad code.

Jurny PMS has completely revolutionized my property management experience. Its interface is incredibly easy to use, and the customization options are fantastic. The customer support is exceptional, which makes it a top-of-the-line platform. I would highly recommend it to anyone who is searching for a dependable and efficient solution for their property management requirements.

Jurny PMS has a sleek and modern design with a clean and visually appealing interface. It's easy to navigate through all the features.

They don't have a trust-based accounting software, but they recently integrated with QuickBooks. This integration is a game-changer for me since it allows me to easily pull all the data from Jurny.

If you're an Airbnb manager and feeling overwhelmed with all the work, I highly recommend giving Jurny a try. As someone who's been using it for a few months now, I can confidently say it's been a complete game-changer for me.One of the things I love most about Jurny is their AI virtual assistant for guest communication. It's like having a personal assistant that can help you handle all the back-and-forth with guests. I was also able to connect my Yale lock, which means a new code for every reservation is generated automatically without me having to lift a finger, which is amazing.

This software meets my needs very well. I suppose it would be nice if it cost less.

I have been using Jurny for managing my Airbnb properties for the past few months, and I am extremely impressed with the results. Prior to using Jurny, managing my rentals was a time-consuming and tedious task that took up at least 10 hours of my time each week. But with Jurny's platform, I am now able to connect and integrate all of my different tools and services into a single, cohesive system. This has allowed me to automate most of my processes and has made managing my rentals a breeze.One of the coolest features that I love using is their new AI, Nia. With Nia, I am able to provide guests with personalized, human-like responses to their questions and requests in real-time. This has been a game-changer for me, as it has helped me to improve the guest experience and has reduced the time and effort required to manage my rentals.Overall, I highly recommend Jurny to anyone who manages Airbnb properties. Now, I only need to spend 1 hour per week to manage my Airbnbs, which has allowed me to focus on other tasks and grow my main business.

No cons, this works great. Everything was easy to set up and use. The team has also been great!

Slack channel with constant communication

It did take a while to onboard and work out some of the initial growing pains, but well worth it once we got settled

The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars.

The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay.

I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it.

My overall experience with Jurny has been fantastic! From start to finish, they have exceeded my expectations.One thing that stands out about Jurny PMS is its sleek and modern design. The interface is clean, organized, and visually appealing, making it a pleasure to navigate through the various features. Whether it's updating room rates, managing reservations, or accessing insightful analytics, everything is just a few clicks away.

seamless booking process, the top-notch customer support and honestly an incredible value for money,

I would like to have the system in different languages, you can translate with Google chrome and it works but my colleagues only speak Spanish! They have a Spanish speaking support though which is great!

The process is very easy to use. It consolidates all aspects of rental Mgmt

For me there are no real negatives. I don’t have anything else to say. And someone needs to send reviews of this questionnaire company and let them know they are overly time consuming for a simple review

I spent time choosing the right software, and Jurny won me over because it lets me handle everything for my Airbnb in one place. It's a productivity booster for me.

Running a rental unit can be very chaotic, especially when you don’t have that much experience and time. But this PMS has an amazing inbox where I could easily look at all my messages from different channels and reply to every single message right there. Also the Turno integration has been a great discovery for us.

Understanding all their integrations was a bit of a puzzle at first, but their constant updates and support team are a lifesaver. They're making things clearer for users like me who are newer to this tech stuff.

I've loved it so far, and will continue to use this. Not to mention that I'll be introducing my friends to this software as well.

I like it's modularity. I have all the bells and whistles, but I like that I can scale it's features up or down depending on what suits my needs. It's also robust enough to scale in the future. I also love it's centrality- I don't want to go to different websites, I'd rather just have one.

Some of the features can appear as though they are hidden- they are sometimes intuitive to find, sometimes not. That said, customer support is second to none so it's a non-issue.

Working with Jurny is a must. It makes your business management easier and more organized. I definitely recommend!

I like the reservation search system the most. It is very easy to keep track of the reservations.Jurny also has this messaging system that allows to respond to different platform without logging in to the different account. Very convenient.

If they can adjust the price, I think it would be more perfect but with all the headaches I no longer have by using Jurny OS, I can’t think of any further complaints.

The support team has been consistently helpful and responsive to all my questions.

Checking just one site has made managing my villa a breeze. No more searching through countless websites. Also, their AI is amazing. It helps you reply to guest reviews in their language which has made my life way easier.

Sync takes a little bit, it's not immediate. But it's not a big issue!

Jurny is helping me scale my business in an easy and streamlined way. I dedicate my time to acquire more properties and Jurny does the rest! Productivity to the moon!

Great Access Control System with all-in-one owner's dashboard to manage multi properties.

Integration with more POS would be a game changer if you have to run F&B

I think until know is good, I really like the support and the way they manage the communication with my clients and with me. The problem I have is that sometimes I think the prices are a little bit cheap but im in my three first months, hope that change. Also, like I told before, a really hope we can acces to the calendar throguh the app, because its a nightmare when you are in the street and want to see your calendar.

The great communication with the support team. The way they solve all the problems by themselves

That it doesnt offer the calendar option in the smarthphone.