Little Hotelier

RATING:

4.08

(145)

About Little Hotelier

Trusted by more small, independent properties around the world than any other provider, Little Hotelier is the hotel platform that lets you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments - even on-the-go with our free mobile app. Designed and built with small properties in mind, our platform is simple, our set-up is quick, and our award-winning 24/7 help is always just one click away. Try free for 30 days. No Credit Card. Cancel anytime....

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Drag and drop calendar to easily create and manage your reservations
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Little Hotelier Reviews

Overall Rating

4.08

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 145 reviews

User Profile

Zanneta

Verified reviewer

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

May 2018

The best design I have ever seen

Pros

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Cons

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Response from Little Hotelier

Hi Zanneta, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner. If you have any further questions, don't hesitate to get in touch with a member of the team. Thanks, Kaitlyn @ Little Hotelier

Replied May 2018

Olga

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2021

6 years and many more to come happy customer

Live customer service is precious

Pros

Reliable and simple to use yet versatile

Cons

Small business affordable. Good value for what it offers.

Reasons for choosing Little Hotelier

The price and look of the reservation. Training. And elegant and simple booking confirmation.

Reasons for switching to Little Hotelier

Poor customer service and no support of a vendor. Bulky and not elegant booking confirmation.

Response from SiteMinder

Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica

Replied June 2021

stefano

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

May 2021

excellent but with major gigantic faults

very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Pros

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Cons

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

Reasons for choosing Little Hotelier

clear vision and push and drop management of calendar

Response from SiteMinder

Hi Stefano, Thank you so much for sharing your feedback. It's great to hear that you find Little Hotelier excellent with a user-friendly interface, and are enjoying our huge range of connections and app integrations. With regards the problems you are having with payments, there is no way for the system to be able to track status of a payment unless connected to a gateway so if you are manually taking cash or credit card payments we do not have the data from the merchant to validate success/failure of payments. Our team is continuously working to improve our products and offer a seamless experience for our customers and we will take your comments on the calendar and an add-on for bistro and drinks into consideration. Thank you very much for the feedback. We loved hearing your thoughts and our team are reading this for insight! Warmest, Jessica

Replied May 2021

Werner

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2020

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pros

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Cons

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Reasons for choosing Little Hotelier

Yes. In the end it was the customer support.

Reasons for switching to Little Hotelier

ResBook made us to switch to their new software and it was a disaster all the way long. The price went up 300% for something which doesn't work properly.

Response from Little Hotelier

Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied February 2020

Tom

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

May 2021

Difficult set-up-Good value after that

Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success.

Pros

LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable.

Cons

Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good.

Reasons for choosing Little Hotelier

Cost.

Response from SiteMinder

Hi Tom, Thank you so much for sharing your feedback with us. We're really glad you're finding Little Hotelier as good value, stable and reliable. We continue to work on improving the products for customers like you. We appreciate your feedback about the onboarding process and you will be relieved to know we have made some big strides in streamlining and simplifying this process recently, however I am sorry to hear this wan't a great experience for you when you set up 2 years ago. Likewise, we have improved the communication between our development and support teams which I hope you are noticing now. Thank you so much for your continued partnership with Little Hotelier, Tom. We appreciate your patience and support, and if there is anything else we can do to help please reach out to our support team. Warm regards, Jessi

Replied May 2021

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