Little Hotelier booking calendar
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Little Hotelier
Little Hotelier is an all-in-one property management and guest acquisition solution for the small hotels, guesthouses and bed and breakfasts, 30 rooms and under. At its core it is a property management system (PMS) that handles the day-to-day operational and front desk tasks, such as managing bookings, processing check-ins and check-outs, and sending guest communications. Depending on a property’s needs and goals, the PMS can either be used as a standalone solution or as part of a complete package with an integrated channel manager, online booking engine, website builder and/or payments solution.
57 Reviews of Little Hotelier
Average User Ratings
Overall
3.94 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Humberto from TravelerCR
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
the solution my property needed
Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.
Pros
Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.
Cons
There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.
Reasons for Choosing Little Hotelier
I had the siteminder bundle and this service is the last add on I needed
Response from Little Hotelier
Replied August 2019
Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
September 2019
Dirk from Margaret River B&B
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Ideal PMS
I started with Siteminder in 2008 and watched it develop over the years. Then it morphed into the PMS Littlehotelier which enabled me to go totally paperless and manage everything easily even from my mobile phone when I am away from the office.
Pros
It works, meaning it does a lot of work for you, saving you time and effort
Cons
Relatively expensive. The inventory page is slow to load.
Reasons for Choosing Little Hotelier
There are some that are probably just as functional as Littlehotelier and that are cheaper. As long as costs remains competitive, I see no reason to change.
Response from Little Hotelier
Replied September 2019
Hi Dirk, Firstly, we want to thank you for being such a loyal customer and member of the Little Hotelier community! It's excellent that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Have a wonderful rest of your week ahead :) Thanks, Misha
September 2019
David from The Gallery Accommodation McCrae
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Makes managing an accommodation straight forward
We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.
Pros
Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.
Cons
I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.
Response from Little Hotelier
Replied September 2019
Hi David, Thank you for taking the time to review Little Hotelier. We appreciate you taking the time to share your feedback with us :) Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
August 2017
sandra from Plymouth House Inn
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
August 2017
Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!
The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.
Pros
I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!
Cons
I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.
Response from Little Hotelier
Replied August 2017
Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier
September 2019
stephanie from lake tekapo lodge
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2019
Esay to use
very good but do not like the contact by telephone. have had no luck speaking to anyone after holding for a long time the call goes to a message box each time!! please improve your telephone conatct although email support is pretty efficient
Pros
Ease of use - not too complicated. Front desk visuals easy to comprehend at a glance. App for mobile so easy to use when offsite. Good invoicing system
Cons
Log in sometimes tricky especially if need to change password.
Response from Little Hotelier
Replied September 2019
Hi Stephanie, We really appreciate you taking the time to share with us about your experience with Little Hotelier! Thank you for your insightful feedback and we certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We are actively ramping up our support team so that we can better serve our customers needs. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
