HotSOS vs ResNexus

HotSOS has 19 reviews and a rating of 4.53 / 5 vs ResNexus which has 282 reviews and a rating of 4.76 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

HotSOS

ResNexus

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.53 / 5 (19)

4.76 / 5 (282)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

January 8, 2021

Pros/Cons

Pros
Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input.
The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well.

Cons
The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.
Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself.

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Pros
They were quick and detailed in moving our files and keeping us up and open for business! They have been very responsive to our service requests.
This software is so easy to use and provides so many added features.

Cons
Sometimes doesn't meet all our unique needs, but overall an excellent product.
The section for creating your own emails is a little hard to understand, otherwise no real dislikes.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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1 Recommendations

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Pricing Guide

2020 Hotel Management Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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