HotSOS vs RMS

The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.

Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself.

Software is fantastic. Lack of choices with the credit card gateway was disappointing.

The only drawback I would say is in the form letters/receipting/statements you can't personalise them too much, but overall they are good.