Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server. I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Not enough to list. Exposure, but it's limited for smaller companies.

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Very positive, making something that can be a hassle easier

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

If used as intended, OpenTable can be an unbelievable asset for any restaurant. It makes gathering and communicating guest information so easy and is compatible with the majority of point of sale systems

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

So far our experience has been very good. We are even giving their online ordering a try through our 2nd location.

User friendly and easy to navigate. Also a very established business for online reservations, which mean that most of our staff has worked with it in the past and is familiar with the layout and set-up of it. Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

Little clunky and cluttered to navigate around it via the app. Also a lot of steps to add guest into the system for simple just seating a walk-in.

I’ve been using it in every restaurant I have worked in for 13+ years. The continued evolution of the product is much appreciated.

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform!

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.

Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size.

The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.

Application speed, ease of use and large functionality.

Not much at all the product overall does all it required.

What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Overall I think Open Table was a great an powerful tool that has changed the restaurant industry.

I have used this software as a hostess and has a restaurant goer. As a restaurant-goer, I enjoy this software as it allows ease of making reservations. Instead of calling restaurants for availability Open Table allows you to easily see time slots available. On the other hand, as a former server and hostess, Open Table automatically populated any reservations made. Further it allowed you to enter and maintain regular customers in the system. Open table greatly helped me do my job in estimating wait times and maintaining reservations.

Open Table is a tool, not a crystal ball. While it greatly helped me in my job as a hostess, sometimes wait times were off due to people lingering longer or unforeseen circumstances occurring. This cause people to show up to their reservations and having a slight wait. On the other hand, as a user you are able to block Open table from allowing more reservations in the event things get really backed up.

OpenTable allows our clients to manage their own reservation systems.

As a website agency, OpenTable has been great to embed on our clients' websites to allow customers to make online reservations.

There aren't a ton of options in terms of styling the different widgets and browser testing for online reservations.

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Open table was a HUGE burden off our hosts, helped our servers step in as hosts easily since they could see who was next/what was open, really incredible way to get reservations and minimize phone calls. Love that customers enter their own details-- too many times we've had hosts mishear phone numbers or misunderstand dates.

Ability to text those on the waitlist at the click of a button, how customizable table setup can be to make it look exactly like our multi-floor restaurant layout, ease of customizing server profiles/keeping track of who's next in rotation automatically. Keeps record of heads per each table sat so keeps servers satisfied they aren't being jipped

Only allows 3 texts per guest-- not ideal for busy brunch spots. Does not send alerts to us when cancellations are made so often having to constantly check and re-check to make sure we aren't saving tables for nothing

Overall, OpenTable provided my restaurant with the ability to track guest who dined at our restaurant. It made the experience smoother for our FOH staff, especially our FOH manager and hostess.

The best thing about OpenTable is you're able to see who will be coming to your restaurant in advance. I don't necessarily mean each day (although that was great too!), but in the days prior. We were able to staff the restaurant accordingly by how many guests we were expecting. The interface was smooth and reliable on both our end and that of our guests.

There weren't many flaws with OpenTable. We had times when it wasn't updating in real time, but that may have been due to our internet capability.

Brilliant. Whenever I got stuck (when first using the app years ago), customer service was easy to reach and the restaurants respond well in conduction with the app and bookings themselves. 21st century, we are results orientated.

This app is a time saving god send! It helps you find the perfect table in a restaurant suited to both your food requirements and area and then allows you a smooth and QUICK process to book. I absolutely love how effortless this app allows a laborious job of finding a table for whatever the occasion is and then sets up your invites to the fellows you intend to dine with. It looks incredibly professional if this is aimed at a Buisness meeting or super cute if its a first date! All details of time, date and address is automatically added to your calendar once recipient accepts. Perfect.

I have experienced on a small amount of occasions where I loved the look of a restaurant or table and then when 1/2 through the booking process it may turn out there are limited availability and/or none. This is normal I guess for hot spots and weekends. Book earlier if it is a special event. The bright side of it is if a table is released as a result of cancellations, you'll be notified if those specifics are turned on, on your personal account with the app. Not much to fault, it is easy and accessible.

Once you are able to get past the frustration around cost, it quickly becomes apparent just how powerful of a tool OpenTable is. It is necessary for any restaurant serious about attracting new customers and while there are competitors, I have not found any that can match the compatibility of their integration tools, nor one that has anywhere near the number of customers using the service. It is a must have.

The software itself is very easy to use and intuitively designed. The integration directly into the restaurant POS is extremely helpful, and the compatibility appears to be nearly universal with any system you might be using. They clearly have invested in the product and the user experience, both for the proprietor and the end user.

It doesn't come cheap. The initial start up fees are reasonable in my opinion, but the ongoing fees (per head, per seated customer) add up quickly. This can be tough when your repeat/regulars are using the platform, where you know you are essentially overpaying for their business, but regardless this truly is a necessary tool for any restaurant that wants to compete for business, and customers expect that you have it. There are also not too many other competitors with the same level of integration into POS systems, at least not ones that are able to drive this much volume to the restaurant.

Using the Guest Center from OpenTable has improved my skills when managing large operations inside a restaurant, has widened my eyes when comes to the hospitality industry.

When a restaurant is shown on Connect platform from OpenTable their customers increase so well when they book a reservation from this tool. I think OpenTable helps tourism to go further allowing low fees from the enterprises, can it be better?

The only thing I may be worried about is the fact that a reservation gets as faster as is needed. Besides that, I think OpenTable is a great company to look at.

Open table is like having your own personal Maitre D' at your fingertips because, you can customize your experience and Open table will make sure the restaurant sees all the needs and requests. I love using it especially when traveling and booking ahead. You can have your reservations all set and if you need to cancel, it is an easy process.

OpenTable is great for booking last minute or planning ahead at any restaurant in most cities. Everything is at your finger tips, menus,directions, reviews. Very user friendly and you are able to customize your reservation with any special needs that you have. You get see all the choices that are offered of dining in the area that you are looking.

There is not much I do not like about this software. I would like to see the VIP points never expire. There are times in life that you are not going out alot and it would be great to have that feature. The VIP status though, really does not do much and there are a small percentage of restaurants that will accept there. I would like to see a priority in seating, or a comp of some sort.

Very convenient and has great features such as the map option. Makes it much easier to gauge the available restaurants around you. As an assistant, their feature that allows you to add different names for different reservations is amazing. Many competitors do not allow you to have multiple names under one account which is not helpful when you manage calendars for several executives.

It seems as though there are glitches on the restaurant side. I've had various reservations that were "cancelled" or marked as "no shows" even though I was there.

I loved that the product keeps growing and improving. I've been using it at this restaurant since I started, and it's already grown leaps and bounds.

It was very easy to train on using this software, and I am now able to easily show new hostess the program and how to use it daily. There are constantly updates and suggestions coming out for the software, it's wonderful.

If it could prompt some type of reminder if a time slot that you've been looking at, comes available. example: if Ms. Smith calls and wants Wednesday at 10:00, and I look and we have nothing - if I could be triggered with an alert if that date/time comes open at a later date with the ability to put in some notes on who was previously looking at that time.

None, we loved the old system before guest center bought it out. Now the system is horrible.

The software was amazing before being bought out. This new guest center is horrible and doesn't fit the needs of the restaurant. We have contacted customer service to give them feedback and they say it will take months to get anything we need and had before in place or they simply can't do it. It is "simple" to use because you don't get the complex, more detailed information you need. We are also being charged more now for a much more poor quality system.