ResNexus

RATING:

4.8

(376)

About ResNexus

AWARD-WINNING RESERVATION SOFTWARE TRUSTED BY THOUSANDS OF PROPERTIES! ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings. It also includes reservations calendar and grid, front desk, housekeeping, guest portal and contactless checkin, text messaging, retail add-ons, point-of-sale, gift certificates, credit card processing, direct connections to OTAs and marketing channels (such as Booking.com, Expedia, and Airbnb), dynamic pricing, automatic yield management, Quickbooks export, business reports, and much more. In addition, ResNexus increases your return guest rate with automatic e...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ResNexus Pricing

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $20 and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Essentials: $8-$11, per room Professional: $12-$16, per room Premier: $17-$20, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit Premier: $2.76-$3, per unit

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

ResNexus All-in-One Solution

ResNexus Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ResNexus

1 - 5 of 376 Reviews

User Profile

Mike and Bonnie

Verified reviewer

Recreational Facilities and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

ResNexus is our partner in business

The training was smooth. If we have questions or problems, they are resolved quickly.

PROS

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

CONS

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

Reason for choosing ResNexus

Better product and service.

Reasons for switching to ResNexus

Their service was unacceptable. They constantly wanted to change passwords and their service was bad.

Vendor Response

Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up.

Replied June 2023

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

A solid product that gets the job done!

We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

PROS

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

CONS

Can't think of much, to be honest...for us, it does the job, and it does it well!

Reason for choosing ResNexus

Resnexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated.

Vendor Response

We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business!

Replied June 2023

Penny

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Thank you, Resnexus

We purchase our in with ResNexus in place. we could have switched to another site and chose to stay for the great customer service and ease of use.

PROS

I love the ease of use in booking a reservation for a guest! I also love the text alerts, as we have, on occasion, had guests book shortly before a stay (literally from our driveway!). The alert allowed us to be sure we were home when they arrived.

CONS

We've not yet come across any dislikes.

Vendor Response

Penny, We appreciate you taking the time to leave such a wonderful review! We love serving you and your business!

Replied March 2024

Julie

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2021

Terrible setup process

The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

PROS

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

CONS

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Reason for choosing ResNexus

It seemed like it would be the most cost-effective and based on our sales calls would do what we needed. The sales guy outright lied repeatedly.

Reasons for switching to ResNexus

Campground Master doesn't offer online reservations.

Vendor Response

Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing.

Replied May 2023

Mindy

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Queen's Inn by the River

Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

PROS

Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

CONS

ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

Reason for choosing ResNexus

Overall functionality and system abilities, along with the cost. Price/value seemed there.

Reasons for switching to ResNexus

SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.

Vendor Response

Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business!

Replied June 2023