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Resort Management Software

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Maestro PMS logo
 
Maestro is a hospitality management system that adapts and grows as the resort grows. One of the systems top features is ResWave, a real-time booking engine that lets guests book from their mobile device, email and Facebook.
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Maestro is a hospitality management system that adapts and grows as the resort grows. One of the systems top features is ResWave, a real-time booking engine that lets guests book from their mobile device, email and Facebook.
 
Cloudbeds logo
 
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
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Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
 
Hotello logo
 
Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read More
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Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and... Read More
 
innRoad logo
 
Designed for all sizes of properties, innRoad streamlines resort operations with front office management, group bookings and integration with the GDS.
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Designed for all sizes of properties, innRoad streamlines resort operations with front office management, group bookings and integration with the GDS.
 
Maintenance Connection logo
 
Maintenance Connection offers a Web-based system that assists in tracking assets and maintenance to keep resort facilities operating smoothly.
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Maintenance Connection offers a Web-based system that assists in tracking assets and maintenance to keep resort facilities operating smoothly.

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WebRezPro logo
 
WebRezPro’s PMS contains the common features for managing hotel, such as accounting features and central reservation and staff management. The cloud-based system also offers a mobile booking engine.
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WebRezPro’s PMS contains the common features for managing hotel, such as accounting features and central reservation and staff management. The cloud-based system also offers a mobile booking engine.
 
RDP logo
 

RDP

Resort Data Processing’s hotel software is adaptable to the needs of resorts with functionality for spa and event bookings, in addition to central reservations and GDS integration.
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Resort Data Processing’s hotel software is adaptable to the needs of resorts with functionality for spa and event bookings, in addition to central reservations and GDS integration.
 
RoomKeyPMS logo
 
RoomKey’s system is a comprehensive, Web-based solution with easy-to-use front desk functionality, housekeeping management, reservations and integration with mobile and the GDS.
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RoomKey’s system is a comprehensive, Web-based solution with easy-to-use front desk functionality, housekeeping management, reservations and integration with mobile and the GDS.
 
roomMaster logo
 
InnQuest’s roomMaster software is a solution scalable for resorts of all sizes. Its features include central reservations, housekeeping management and several reporting functions.
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InnQuest’s roomMaster software is a solution scalable for resorts of all sizes. Its features include central reservations, housekeeping management and several reporting functions.
 
Skyware logo
 
Skyware is a comprehensive suite of guest-focused applications for resorts, with group bookings, spa and event management and restaurant POS functionality.
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Skyware is a comprehensive suite of guest-focused applications for resorts, with group bookings, spa and event management and restaurant POS functionality.

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RMS logo
 

RMS

RMS Hospitality is an intuitive, user friendly, cloud-based system that suits resort of any size and type. The system monitors property activity and can be accessed anywhere with an Internet connection.
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RMS Hospitality is an intuitive, user friendly, cloud-based system that suits resort of any size and type. The system monitors property activity and can be accessed anywhere with an Internet connection.
 
5stelle* logo
 
5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking. 5stelle* features property management, which allows users to manage pricing, reservations... Read More
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5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking. 5stelle* features property management, which allows users to manage pricing, reservations... Read More
 
Bookinglayer logo
 
Bookinglayer is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities. Bookinglayer features a real-time interactive... Read More
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Bookinglayer is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities. Bookinglayer features a real-time interactive... Read More
 
Clock PMS logo
 
Clock PMS by Clock Software is a property management system designed to help hotels book accurately with real-time availability and a self-service portal for guests.
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Clock PMS by Clock Software is a property management system designed to help hotels book accurately with real-time availability and a self-service portal for guests.
 
CloudInn logo
 
CloudInn is a cloud-based hotel management solution that is suitable for a variety of small and midsize managed properties. It can be used to manage reservations, online booking, finances and housekeeping, and it also offers integration... Read More
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CloudInn is a cloud-based hotel management solution that is suitable for a variety of small and midsize managed properties. It can be used to manage reservations, online booking, finances and housekeeping, and it also offers integration... Read More

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Elina logo
 
Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation... Read More
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Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation... Read More
 
GuestList logo
 
Guestlist, a Web-based booking and guest management system, is designed to be flexible to many hospitality businesses, and offers a visual availability calendar updated in real-time with an online booking engine.
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Guestlist, a Web-based booking and guest management system, is designed to be flexible to many hospitality businesses, and offers a visual availability calendar updated in real-time with an online booking engine.
 
Hoteliga logo
 
Hoteliga is a cloud-based hotel property management solution that provides hotels of all sizes, various tools and functionalities, which help them to manage their business operations and routines. Key features include reservation management,... Read More
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Hoteliga is a cloud-based hotel property management solution that provides hotels of all sizes, various tools and functionalities, which help them to manage their business operations and routines. Key features include reservation management,... Read More
 
InnGenius logo
 
InnGenius PMS is a cloud-based hotel management solution that provides front-desk management, housekeeping, booking and point-of-sale (POS) capabilities. The solution suits the needs of small hotel owners and managers. The InnGenius... Read More
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InnGenius PMS is a cloud-based hotel management solution that provides front-desk management, housekeeping, booking and point-of-sale (POS) capabilities. The solution suits the needs of small hotel owners and managers. The InnGenius... Read More
 
Innkey PMS logo
 
InnKey Infosystems' InnKey PMS is a hotel management system, designed for small and midsized hotels, with reservation, front desk, point-of-sale functionality, accounting and inventory management.
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InnKey Infosystems' InnKey PMS is a hotel management system, designed for small and midsized hotels, with reservation, front desk, point-of-sale functionality, accounting and inventory management.
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: June 1, 2018


A resort differs from a hotel in a few notable ways: Hotels are often located near main roadways, and serve as a nightly “home base” while travelers explore the surrounding area. Resorts, however, are often destinations in themselves. When it comes to software, they both require identical feature-sets, but resorts need some additional functionality to manage the more varied activities offered.

In this guide, we’ll differentiate between hotel management software and resort-specific systems, cover key considerations for prospective buyers and explain the pricing models.

What Is Resort Management Software?
Common Features of Resort Management Software
Key Considerations
How Is It Priced?

What Is Resort Management Software?

When compared to hotels, resorts tend to be spread across more land, which gives them space to offer more activities and amenities, such as horseback riding, nature excursions, golfing, tennis and more. Also, travelers often plan events at resorts to enjoy the natural surroundings and facility amenities, including weddings, business outings and other occasions.

While a resort requires the same reservation and front-desk software features offered in a hotel management system, these extra amenities bring with them potential issues. Resort staff must plan ahead and ensure scheduling is efficient to avoid problems that could drive away customers.

Therefore, resort management software supports the common functions of hotel management software, such as reservations, front desk and housekeeping management, point-of-sale (POS), maintenance capabilities and guest management capabilities—along with other, more specialized features. These can be offered either within an integrated suite or as standalone modules, and can integrate with an existing property management system.

Common Features of Resort Management Software

In addition to common property management functions, resort-specific software often offers one or all of the following features:

Spa management Spa services are commonly offered at resorts and require certain features to operate smoothly, such as appointment scheduling, a guest preferences database and inventory managing capabilities.
Restaurant POS & restaurant management Some hotels have dining options, but most resorts have full on-property restaurants to manage. Restaurant functionality typically includes a POS system with debit and credit card processing, inventory management, employee scheduling and marketing and reporting features.
Catering & event management Resorts can manage weddings, corporate retreats and other events, with food and beverage inventory management and cost analysis, invoicing, staff management and reporting functionality.
Retail POS A resort may offer shopping options to guests, from a basic general store to a clothing or jewelry shop. Like food and beverage establishments, these stores may require a POS system with debit and credit card processing and inventory management.
Activity management Many resorts utilize their acreage to build world-class golf courses that draw thousands of players each year. Golfing and other popular activities, such as tennis, hiking or fitness classes, require scheduling software to maintain tee times and appointments, track member information and manage retail inventory.
Club management For membership services, such as for a golf clubhouse, a resort managing system can offer features that allow staff to create, modify and manage membership entries. This can also include features to maintain a loyalty rewards program; users can automatically notify loyalty program members when they earn points to encourage booking again.
Maintenance management Because resorts typically offer a wide variety of activities and services, maintenance is important to fix sudden infrastructure problems and keep facilities functional, safe and clean for guests. Maintenance functionality can help companies create a schedule for the upkeep of landscapes, buildings and machinery.

Key Considerations

Resort managers should carefully consider the needs of their property before selecting a resort-specific system. Here are a few factors to keep in mind when making a decision:

Promotional functionality. Perhaps it’s a mountain full of snow to ski on; maybe it’s a sparkling beach, or a popular hiking trail through the nearby forest. Whatever the case, resort managers must promote their property’s strongest features to drive business. Choosing a system with strong marketing features, custom website creation and social media integration can help convey the character of your resort to the appropriate traveler segments.

Global Distribution System (GDS) integration. The GDS is a large network of hospitality companies and online travel websites that hotels and resorts can connect to using a central reservation system: a software feature that consolidates a hotel’s inventory and manages its Internet distribution. This ensures that your resort’s room rates and inventory are represented accurately and updated in real-time, so customers have the right information when booking online. Tapping into this system also increases the number of sales channels available to resorts, which can significantly increase revenue.

How Is It Priced?

Like other systems designed for hospitality or property management, resort management systems are priced by either a monthly subscription payment or a single, upfront cost:

Pricing ModelDescriptionExamples
Subscription-based, or “Software-as-a-Service (SaaS)" A monthly or annual fee, typically based on the number of rooms or units. Often denotes Web-based software. RezOvation, WebRezPro, FrontDesk Anywhere
Perpetual license fee A one-time, per-user or per-computer fee, which can increase with the number of rooms. Some products allow multiple users on a single license, while others require an additional license for each user.  Northwind Maestro, RDPWin, Execu/Suite
Similar software categories

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Hotel Property Management Software Pricing Guide

 

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