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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About RMS
RMS is a cloud-based property management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution also offers channel management, a point of sale, centralized database and dynamic pricing capabilities.
RMS Hospitality Cloud is capable of managing multiple properties via a single interface. A centralized dashboard gives a real-time snapshot of bookings and billing operations for all properties. The dynamic pricing capability allows property owners to change room prices as the booking demand varies. The solution integrates with online accounting applications to offer an in-house property and revenue management system. The software's housekeeping module lets property m...
267 Reviews of RMS
Average User Ratings
Overall
4.39 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Josh from Mountain Glen RV Park & Campground
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
WE love RMS and wish we had switched sooner!
Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.
Pros
We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.
Cons
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.
Response from RMS - The Hospitality Cloud
Replied September 2019
Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.
January 2020
preeti from Aussie Rest Motel
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Software and Customer Service
Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)
Pros
The ease of using the software and amount of work that can be done with one product.
Cons
So far nothing, I'm learning things everyday and so far like it all
Reasons for Choosing RMS
the amount you can do on the one software and the Customer service
January 2020
Kulia from Hospitality
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2020
Used for guest
Overall its good, we dont use it anymore but its easy to work with
Pros
It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out
Cons
There was no notes section or alert section to put important things about the guest so others could read about it
Response from RMS - The Hospitality Cloud
Replied January 2020
Hi Kulia - Thank you for taking time out to leave a review for us. RMS does have many features and like any software it takes some time to get used to however we try to make this process easy with our online help centre https://helpcentre.rmscloud.com/ and with our phone support. Feel free to use above resources in future. Also Thank you once again for valuable feedback re notes and alert section - We do have a notes alert system in the software that can trigger an important message to any department upon check in or at other intervals. Please see more details in the following link https://helpcentre.rmscloud.com/reservations/reservation-message-alerts
April 2019
Ron from Hotel Mirabela
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
April 2019
Faulty product with crappy support
I have started the selection process for another product because I want proper support.
Pros
It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings.
Cons
RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.
Response from RMS - The Hospitality Cloud
Replied June 2019
Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you. The information provided has been escalated with the entire global support team, especially the UK team. Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team. We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances. Best regards, Peter Ferris Director of Global Sales & Marketing
January 2020
Mark from Byrron Bay Beachfront Apartments
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
The Complete Package
Makes the rental of short term holiday letting so much easier
Pros
The software takes care of my trust account, end of month, making my life much easier.
Cons
They keep changing things.....they call it UPDATES......
Reasons for Choosing RMS
Easier to use....and MUCH better support from the tech staff....they fix my problems straight away
Response from RMS - The Hospitality Cloud
Replied January 2020
Thank you for your kind comments and valuable feedback Mark
