RMS User Interface
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About RMS
RMS is a global provider of innovative, cloud-based technology solutions for the hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables hotels, resorts, campgrounds, RV parks and multi-property enterprises to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success.
309 Reviews of RMS
Average User Ratings
Overall
4.42 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Josh from Mountain Glen RV Park & Campground
Verified Reviewer
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
WE love RMS and wish we had switched sooner!
Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.
Pros
We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.
Cons
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.
Response from RMS - The Hospitality Cloud
Replied September 2019
Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.
August 2019
James from Skippers Cove
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2019
Be Patient!
The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.
Pros
Functionality, cloud based. The layout is user friendly.
Cons
The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.
September 2020
Mel from Carmel at Sorrento
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Thank you
I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems
Pros
I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.
Cons
There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.
August 2020
Bruce from Rochester Riverside Holiday Park
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
3.0
August 2020
RMS Training or the lack of!
New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.
Pros
Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!
Cons
Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.
Reasons for Choosing RMS
We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS
Response from RMS
Replied September 2020
Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!
September 2020
Deanna from Rhea Hospitality
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
RMS - best bang for your buck!
Pros
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!
Cons
It does take a bit of time to setup.
Response from RMS
Replied September 2020
Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!
