RMS Cloud

RATING:

4.43

(396)

About RMS Cloud

RMS is a global provider of innovative, cloud-based technology solutions for the outdoor hospitality industry. By offering business insights, best practices and user-friendly software, RMS enables campgrounds, National Parks, RV parks, and marinas to increase revenue, optimize operations, and enhance the guest experience. RMS' reservation and property management system offers a full suite of features that can be tailored to each property’s unique needs and goals. RMS has helped thousands of properties capture more reservations, engage with guests and run their business efficiently and profitably. See how RMS can grow with any property and help achieve business success. ...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

RMS Cloud Pricing

Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

Smarter Tech for Doing Business Better
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RMS Cloud Reviews

Overall Rating

4.43

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 395 reviews

User Profile

Meagan

Verified reviewer

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2018

Making life easier

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items. Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports - Mobile functionality to make bookings on the run if I am not on site.

Debbie

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

March 2021

great features, cumbersome to use, set up is a nightmare

As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Reasons for choosing RMS Cloud

We permitted our manager-in-training to make the decision. Never again.

Reasons for switching to RMS Cloud

Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

Response from RMS

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Replied April 2021

Bruce

Company size: 2-10 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

August 2020

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Reasons for choosing RMS Cloud

We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS

Response from RMS

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Replied September 2020

Stephen

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

About as good as you’ll get

Pros

Easy to navigate and use on a daily basis

Cons

Rate setup and new rate code management

Alternatives Considered

GuestPoint

James

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2019

Be Patient!

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros

Functionality, cloud based. The layout is user friendly.

Cons

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Reasons for switching to RMS Cloud

We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch!

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