RMS Cloud
About RMS Cloud
Awards and Recognition
RMS Cloud Pricing
Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.
Free trial:
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Free version:
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Most Helpful Reviews for RMS Cloud
1 - 5 of 416 Reviews
Hollis
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great Reservation Software!!!!
RMS has allowed us to put great controls in place to realize our full potential in the marketplace!
PROSIt has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.
CONSThe programmers need to stop playing with the reports and report scheduling.
Reason for choosing RMS Cloud
Price point, customization, features, the ability to connect to QuickBooks
Reasons for switching to RMS Cloud
PARCS was incredibly difficult to use, did not have real-time online bookings, you could not tell from the title of a report what it contained, which was very time consuming. You could not trust the financial information in it. You can with RMS.
Mel
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Thank you
I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems
PROSI find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.
CONSThere is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.
Reasons for switching to RMS Cloud
I was unable to run the reports that I required. The support is limited and they do not know enough about their own product. Developement is slow to the point that it is not keeping up the industry needs.
Vendor Response
Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)
Replied December 2020
Danielle
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2021
Support almost non existant and you cant really talk to humans and when you do they brush you off
Would not recommend at all. Certainly have only found two staff easy to deal with [SENSITIVE CONTENT HIDDEN] being amazing.. The rest not so much.
PROSWhen we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires. We like that it offers a booking system / management system all in one.... However ... Do your research !!
CONSThe software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted. The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product. If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed. It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose. When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.
Reasons for switching to RMS Cloud
To go cloud based as the server based program is shutting down.
Vendor Response
Hi Danielle, thank you for your review. We take all feedback seriously and acknowledge your points raised. Our onboarding team will continue to work closely with you to resolve your concerns.
Replied January 2021
Deanna
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
RMS - best bang for your buck!
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!
CONSIt does take a bit of time to setup.
Reasons for switching to RMS Cloud
They moved to an online platform which lost all customizability and a lot of functionality. To access guest-specific notes took many clicks and could not be readily seen, seriously affecting the guest experience.
Vendor Response
Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!
Replied September 2020
Purvi
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Nice Software for the hotel
Userfriendly, customer support, more features compatible with RMS
CONSRevenue management, which they have it only with Duetto which is extremely pricey.
Reason for choosing RMS Cloud
RMS had extra features than Innroad.
Reasons for switching to RMS Cloud
We wanted more user friendly product with more features. The RMS was able to deliver it
Vendor Response
Hi Purvi! Thank you so much for taking the time to leave us a great review. We're delighted to hear that RMS is helping with the running of your hotel and you're finding everything easy to use. We have a range of revenue management tools within the application such as dynamic pricing and restriction management via our native channel manager. In addition, we also have integrations with specialist revenue management platforms such as Duetto, along with iDeaS, Pace Up and Room Price Genie. Hope this helps!
Replied August 2020
