Sirvoy Software

4.60 / 5 (163) FrontRunners®

About Sirvoy


Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 

Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.

Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.

Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

163 Reviews of Sirvoy

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(108)

4 stars

(46)

3 stars

(8)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 163 reviews

Do you use this product?Write a review

April 2019

Lynn from Bee & Thistle Guest House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Best Tech Support Ever!

Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

Pros

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great!

The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.




Cons

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process.

We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!).

One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward).

So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Response from Sirvoy of

Replied April 2019

Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at adele@sirvoy.com or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele

April 2017

Samuel from Burlington Hostel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

April 2017

Almost Perfect, But Not Quite

All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!

Response from Sirvoy of

Replied April 2017

Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele

April 2017

John from Weary Traveler Hostel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

April 2017

Much Improved

I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue. All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me. I hope this helps, John

Pros

Once it is set up it works well

Cons

set up is a biatch

Response from Sirvoy of

Replied April 2017

Hi John I just wanted to thank you for taking the time out to write a review and to apologise for the issues you have experienced with Sirvoy's customer service team at times in the past. I assure you that we are constantly working to ensure that our staff's product knowledge is flawless and that it continues to evolve along with the system. Some months ago we began using a new customer support software which has greatly improved our Support teams efficiency and productivity. It also contains a huge library of closed threads which help agents pin down and resolve problems more rapidly than before. I really do hope that you notice very positive changes to our support in the future. Should you ever find these or any other issues a problem again, I would be happy to discuss them further and can be contacted at adele@sirvoy.com. Thanks again and greetings to you all in Tulum! Sincerely Adele Worden Communication Manager

July 2018

Alba from La Casa Amarilla

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

One of the easiest booking manager out there!

Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Response from Sirvoy of

Replied July 2018

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

April 2017

JoAnn from The Cowboy Bunkhouse, Kanab, UT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2017

We found Sirvoy a wonderful experience

We got Sirvoy Booking System for our hostel when we first opened our new business. We are not very tech savvy and it was easy to use and understand. As we used the probram there were times when we wished the program could be improved. We made suggestions and they were implemented right away. It keep improving each year. The support team is very responsive and helpful. We have recommended it to several other hotels and hostels that we know of. Thank you for a great program.

Pros

It is easy to use and they make improvements all the time with requests of users.

Cons

The lines on the booking page are a bit difficult to see.
It would be nice if the payment options were customizable.

Response from Sirvoy of

Replied April 2017

Hi JoAnn Thanks for taking the time to write your recent review. If you would like to customise the lines on the booking form by going to: - Settings - Booking Form - Manage Booking Forms - Edit Design under Booking Module It does require some working CSS knowledge so If you don't have any technical knowledge of this I would advise that you have your web designer implement any design changes. Regarding the payment options being customizable. Currently they are customizable but if you can provide further information about what it is you would like to achieve I can advise our development team on this further. If you would like to contact me personally about this I can be reached at adele@sirvoy.com. Your comments help us to make our system even better and are always welcomed so feel free to get in touch with us whenever there is something you would like added to our development list. Sincerely Adele Worden Communications Manager

April 2017

Nick from Coldwater Gardens

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

By far the best booking platform

After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!

Pros

Easy of use, clear and concise interface on both the back-end and front-end.

Cons

Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.

Response from Sirvoy of

Replied April 2017

Hi Nick Thanks for your great review, it was lovely to hear how Sirvoy has been of benefit to your business and that you have only good things to say about our support staff. Regarding your request regarding the ability for guests to choose units within accommodation types, this will be passed onto our development team for further discussion. With relation to the photo enlargement and gallery options I can confirm image upgrades are high on the priority list for development so should be released in the near future. Sincerely Adele Worden Communications Manager

April 2017

kristoffer from GöteborgsOperan

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

GöteborgsOperans Guest Apartments

I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have. The Opera have between 40-45 apartments per year. by using Sirvoy i can do all parts in my job in one system. Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport. I couldn't manage a day without it.

Pros

That it is easy to use and that you can do almost everything on you one.

Cons

Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

Response from Sirvoy of

Replied April 2017

Hi Kristoffer Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business. I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature. We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try! Sincerely Adele Worden Communication Manager

April 2017

Tomaz from Cirman

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2017

Best value for money

We've been using Sirvoy for a couple of years now and we're quite happy with it. Although the biggest problem we have is with the booking engine for our website. It really needs an update. More and bigger pictures. You can barely see anything on those small pictures. The whole thing is lacking a bit and we see a lot of people just don't like using it. Also it really needs support for more payment gateways. Omnipay could be implemented (https://github.com/thephpleague/omnipay) It would also solve our issue with receiving credit cards from channels like booking.com over FAX. A bit easier way for price managing, line a price calendar or something would be nice.

Pros

Price and ease of use

Cons

Not enough features. The booking engine needs an update and more payment gateways.

Response from Sirvoy of

Replied April 2017

Hi Tomaz Thanks for your comments and suggestions. Just to update you, we are currently in the process of remodelling the image gallery so that photo display will be improved and that update will be released shortly. An feature that may also solve your issue with price management is also in the pipeline. I will also pass along your other comments to our developers. In the meantime thanks for your patience and do bear with us; we are getting there! Your feedback is invaluable when it comes to prioritisation of the development list so please feel free to send us your thoughts; we always try to incorporate our customers wishes. With Thanks Adele Worden Communication Manager

May 2017

Ryan from Mountain Pine Motel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Sirvoy offers a solid platform that has not failed us in the 3 years we have used it.

We now do 75% of our bookings online through our own website thanks to Sirvoy

Pros

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

Cons

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Response from Sirvoy of </