I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

I do like the reports available to management. It makes keeping track of sales and percentages very easy. The Tech support team are wonderful about 90% of the time!

I love the customer support team. I use them often.

Waiting 3 years to get ALL the credit card user names transferred from the SkyTouch program to Shift4. Now I'm told it isn't a SkyT problem but Shift4. I don't understand how that could happen when 3 years ago Shift4 and SkyTouch talked and figured out it was a SkyTouch problem. There was no problems at all until they updated their program. Another glitch is the Guest Profile/Future Reservations program is highly unreliable. I am told I have to go back to each of the 6 month's worth of reservations and physically attach the profile to the reservation. Ridiculous! All due to an "Update". N Just recently, their auto check in was not working. We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio. We had to double charge the guest to get the money into the folio and go back and delete or refund the guest's original charge.

No more headaches!!!!!! Opera PMS was the worst service ever. Thank you and your team for such Great Service!!!!

Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!!

1. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only. 2. Show a total of forecasted revenue on the Reservation Activity Report. 3. Extend the window time of inactivity for Rate Management. 4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly and the current bar levels don't work much. Manual over rides are time consuming. THIS FEATURE IS EXTREMELY IMPORTANT TO EXTEND. 5. From & Too check out dates on registration cards need to show actual check in and check out dates. Currently the check in and check out show the same dates. Example; Check In 12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17. Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you.

We had previously been with Choice Hotels and this Software was very similar . So when we decided to go independent, It only make sense to choose a system that was so close to what we were familiar with. Ease of changing system & training employees was a piece of cake.

I have had no issues. Would choose this system again if needed.

Easy to use.

This software is amazing to use for all of our staff. The Customer Support is 24/7 and since I work nights it helps me get all my answers needed whenever I need them. The support staff is well knowledgeable and very friendly as well. The software is very easy to use and to navigate through without much training. You can set up groups in their own tabs and even direct a payment to one room. These features are very nice when someone books more than one room from us. Another thing is this software is all server based so your computer never runs slow with trying to save everything in files on your computer.

There is only a couple of cons when it comes to Skytouch.

Complicated and unnecessary steps to complete a task. Give users feedback message when sending out confirmation/cancellation e-mails.

I only liked the little icon that displays when you collect payment from a guest. That's very useful to have on the arrival list.

Almost everything. There's rarely any feedback message when you send a confirmation/cancellation e-mail to guests. Most times it never makes it to a guest's inbox. Lots of error message that offers no solution. For our flow, we have to fill out a guest's contact info before we take their card information. When a cardholder name is blank, there's an error message that displays and tells us we have to fill it out. Very inconvenient when you're trying to save a guest's info and you can't because of that error message. Results in us having to cancel the changes which clears everything you made in the input field!

Its easy for the staff to pick up and learn.

its simple, easy to navigate, the customer service is always available 24/7 to help. always up to date

The system is slow moving, Skytouch support wait time is ridiculously long. The updates they do seem to make the system very slow.

The look of it... Some of the features I think it are could once you find them. It seems as though we have lots of reports but yet many are not needed. I would like to sit with your develop team sometime.

That the functionality when it comes to Goups and Direct Billing, accounts receivable really need ALOT of work...your software is behind others and doesn't seem to be improving. The people designing it clearly have never worked in hotel. You should get some help so the developmental team listens to the client or even your techs!!

It was easy to learn.

I love the recent accounts option. The speed moving from page to page is generally pretty good. I love the home page with maps and weather pages.

I send email thank yous to all guests. The guest email should print out on the registration form instead of the drivers license.

There are only two positive things about this PMS system. 1. This is a web based system there can be accessed from anywhere. 2. 24/7 US based phone support.

The list on cons is long: 1.Frequent crashes and updates that does not add any useful features to the system. 2.Long list of known issues but no intentions of ever fixing these issues. 3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels. 4.Only few integrations and interfaces to 3rd party platforms. 5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that.

It is the most critical technology we use to manage our hotel.

The integration with third part sites (OTA's) such as booking.com, Expedia, etc. is very seamless and error free.

There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

generally great. The review I provided last week got me absolutely nowhere after being treated the way I was

Since my last review was the only negative review I have ever posted, No one has EVER bothered to respond to me, so why on earth would I bother ever leaving another review, they obvious don't get read, nor does anyone care enough about the end user or their complaint.

Ease of use for entry level staff. Reasonable Price. Flexible web-based system.

Easy for new users to learn, and very stable. Has all basic features you would need. Most information is readily available and well labeled. Customer support is very responsive (but follow up can lack).

Not very complex or flexible revenue management functionality. Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult. More info could fit on one screen. While the simplicity is nice, having more info at one time would eliminate steps.

It’s been an amazing experience so far! We hope to stay with this company for many years to come!

We are a 77 room facility and we are slowly growing and remodeling. With this OS it’s super simple to change a room type and the rate, and it’s simple to build the rate calendar for years to come!

There’s some bugs when the updates come out. There’s times we don’t have access to the system. But it’s usually corrected quickly.

Tape chart, cloud based, customer service excellent. Dash Board . Easy check-ins and checkouts, ease of training new staff

Do not like that you can't transfer deposits, funds from one acct. to another. Would like to be able to transfer a gift certificate into the reservation when a guest calls to book.

The look and feel is very app like. Everything is easy to find and does exactly what it says it will do, as mentioned in the hover function.

They are limitations in functionality - the ability to set up room moves would be nice, just as rate changes can be set up. On the reports it would be nice to see the selected filters at the heading of the reports when printed.

The software itself is user friendly. Easy to navigate and can easily figure out if I'm trying to get into a site I need. Not very compatible with synxis and shift 4 system which is very essential when using reservations and accounting. It doesn't integrate properly.

The software is user friendly. Easy access to all reports needed.

Too many glitches and it is not compatible with shift 4 system.

Cloud based has been great also two way integration with siteminder has been a great time saver.

I enjoy the ease of use and that it is cloud based, it is colorful and attractive for new staff, we have two way integration with Site Minder and this has saved a lot of time and energy.

There are many things that need to be fixed. The reports for simple marketing purposes do not work at all, they do not pull any data from the simple item in a reservation such as country. The letters to guests cannot be adjusted which is crazy to me. Also there are so many things that they say they know about and they will be changing and it does not seem like anything will change.

CLoud solution.

The best thing of this software is being cloud based. Having the ability to get up to date information on the spot from anywhere in the world.

it makes no sense to have to log in multiple times to have to go to different areas. It is more of an issue when using your phone or tablet.

Posting credit balances in the direct bill accounts is not very easily done. Some of the features have to many steps involved in them. It is not easy to find some of things I need right away or I can't access them without calling sky touch for help. As the General Manager I would think I would be able to a bit more control over certain aspects and function of the system.

I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff.

I wish that the rate management system worked better. We experience quite a few errors with it. The main issue is with the timing of closing the property to arrivals and revenue changes. Sometimes these changes never hit the system...

It is very simple to use if you have never used another system, customer service is almost always FANTASTIC. You have some great people in place for helping and not making us feel dumb. Love being able to log on anywhere.

Wish there was an easier way to have packages and keep invetory count of rollaway beds and other misc. items. Same with meeting rooms.

I can be more proficient and get more done in a day and easily book groups without having to look in multiple locations for availability and pricing.

The way it looks and the way it is laid out. I love to be able to call support or chat with them at any time. I love that you can access it from your phone. It is very easy to make a reservation and see all available rooms and rates at once. Booking into a group block is extremely easy.

I work with a lot of groups and the program seems to not be highly group oriented. For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......