Overall rating
4.25 / 5 stars
Skyware Software
4 reviews [ 4.25 / 5 ]
Skyware Guest Management is a cloud-based property management solution designed to serve properties of all types and sizes including hotels, enterprises, resorts, inns, motels and boutiques. Skyware can also be installed as an enterprise computer network server on site.
Included in the core program is the online booking engine offering commission-free direct reservations through the property’s website. As an enterprise-based platform, Skyware utilizes Windows-based products and operates on an SQL database and a standard PC-system.
Skyware is available as a stand-alone front office/housekeeping system and offers a suite of integrated applications including central reservations, customer relationship management (CRM), maintenance management, outlet/restaurant point of sale, sales and catering, travel agent/wholesaler management and an activity/spa scheduler.
Technical support is offered via phone and email and the support offices are based in Frederick, Maryland and Mexico.
Company description
Enterprise solution
Web reservations
Support and service
Supported Operating System(s):
4 Reviews of Skyware
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Showing 1 - 4 of 4 reviews
September 2010
Jim from Harves Inn
Review Source: Capterra
Ease-of-use
4 of 5
Customer support
5 of 5
September 2010
Skyware Review
The Skyware product is easy to use, learn, and teach others. While there are a couple frustrating things such as non-alphabetized menus, and tabbing orders that are not sequential, these are minor issues and can be over come. We have been very pleased with the ability of the system and were able to take a group of untrained employees new to the hotel industry and have them functional and working in a very short amount of time. Skyware has outstanding customer service and they have felt much more like a partner than just another vendor. I would highly recommend their software for both small independent hotels and large chains.
Pros
User Friendly
Easy to learn the system
Price point is fair
Multiple options for in house or hosted on their servers
Company is very proactive in helping their customers
Good training and it can easily be done with the trainer remote (if you have internet access)
Ability to customize and build your own reports
Works with an Internet Browser
Multiple security groups (easy to implement)
Cons
Menu Items are hard to find at times (should be in alphabetical order)
Tabbing is not consistent (you do not always go to the next field)
December 2016
Govind from Hotel
Company Size: 2-10 employees
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
December 2016
Great for a new business
I really enjoyed using this product because as a new hotel owner it really helped me keep track of all my reservation and it was great for the housekeepers.
Cons
Easy
April 2015
Kreider from Canyon Motel
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
April 2015
Easy to Learn and Use!!
Our Company has been using Skyware for several years now and have it at both of our properties. Our front desk staff likes how simple it is to use and navigate through the system. We have not experienced long down times in the past and look forward to continued business with Skyware.
January 2017
Sara from Mc Properties
Company Size: 2-10 employees
Ease-of-use
4 of 5
Value for money
1 of 5
Functionality
4 of 5
January 2017
Nice but pricey
This software is nice and can make things easier and more organized. However, everything has a fee associated with it and in the end the price of everything makes it not worth it for me.