The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want.

Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time

The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore

Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.

Straight-forward (especially if you're already experienced with other similar products). It took half hour to have my first property up and running! Support is good enough (at times it can be better)!

Lack of booking engine integration, Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.

This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

I can't imagine running my vacation rental business without it.

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Task rules - less intuitive to understand how they operate and when you would use them.

Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.

*Very friendly and easy to use. Intuitive, simple and clear. great features: *scheduled messages before, after and during stay *automatic revives. *cleaver coding - identifies the topic of people's questions and replays with a prepared answer. * Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. *You have the option for automatic replay in multiple languages - based on the guests language. *full control over how much of the software you want involved in your work. *Very affordable, and definitely worth my money. *superb customer service.

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.

- Automated Messaging SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests. - Analytics I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go - Customer service There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

so easy to start, but very complete

The high personalization possibilities, the pricelabs integration

Nothing to say here, i really like the program

I've been in this business for 6 years – own/manage 3 beautiful 5-star VRs in a popular mountain town in NC. My new cleaning team suggested I engage Hospitable for communicating with them. BEST THING I EVER DID! I use it for managing my cleaning team, guest communications, and door locks. Soon, I'll set it up for direct bookings and gathering contacts for marketing using MailChimp. NEXT LEVEL property management!

I LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier!

Not sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner!

Customer service was good and it saves me a lot of time automating the hosting process.

Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system. Customizable.

It doesn't allow you to integrate Booking.com (yet) but they say it's coming.

Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.

There are other apps that provide even more features for less than hospitable with similar qualities.

They are a young and dynamic company and are able to deliver a great product with outstanding support. [SENSITIVE CONTENT HIDDEN] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs

Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful

Predictive messaging is not that practical in real life applications

TIME!!!

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy

The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!)

I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software.

All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies.

It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need.

I definitely recommend smartbnb and I would use it again. It was easy overall!!

I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all.

I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.

The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages. Messages can be set up for different properties.

It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue.

Couldn't run my business without it

Love the automatic question detection Flawless guest and staff messaging Solid pricing/calendar syncing

When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually

I use this software daily and love it.

The price is the best feature about this software. Nothing beats it for the money.

Not the most user friendly. It can take a while for someone who is not very computer savvy to use it.

Message templates, guest verification, easy to view infometrics showing data analytics, notifying cleaning staff of each new booking, guest insights, excellent customer support.

Interoperability with Booking dot com. Custom dates for metrics reports is a bit glitchy. It would be great if this product was extended to become a fuller channel management option.

I have 2 Short -term rental locations. This website helps make managing the rentals and inquiries doable. The auto responses make sure that I can respond to guests even when I'm working or otherwise unable to be online.

Auto messaging are a game changer and makes sure I don't miss an inquiry or rental.

Its a bit of a learning curve... but they are very helpful and responsive with customer service

calendar and scheduling, easy to read. !

i don't have any problems with hospitable

This was easy to set up, great and fast customer service, integrated well. I could not go back to how I was working before. The time saved far outweighs the cost of the software and it has enabled me to take on new business.

None! I havent come across anything yet.

This software allows me to keep on top of bookings and updates. It's great for clients that are hard to contact or who simply want less to be bothered with on a daily basis. I can more than adequately plan cleaning and maintenance at my unit. I totally support it.

My clients have used the software since listing their unit. I have been added for convenience and it's a great tool.

I have had no issues so far, using this software on a daily basis.

I have been using Smartbnb for several months now and it has vastly reduced my administrative load. I am a bit of a geek but found setting it up very easy. A couple of times I have had to override the automated messages and found that very easy as well. Not only is it easier to manage my Airbnb property now but it also has improved the quality and frequency of my messaging to guests.

I am running a very busy Airbnb (2-3 bookings per week) in a house I own in Brooklyn, NY. I am a busy professional and I live in California so it is important that I have good software to automate the booking and management process. I am using Smartbnb to communicate with guests in a personal but automated fashion as well as send reminders to my cleaning person.

The URL is a little hard to remember (though that is really nitpicking).

Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7

Nothing I can think of. It served the purpose I subscribed to it for.