It is a very good experience by using this product for my all the hotel ,and i will suggest my friends to use this Stayflexi software to increasing the revenue. Some rare points which is not available on the other software is 1-Flexibility 2-reputation management(For managing the reviews of a hotel we have to login in individual extranet but this software makes it easy for us.they have given the option in single login where we can manage all the reviews for hotel).this is the best concept and best option on this software. 3-No need of training as they have given all the information regarding each and every option on the website itself. 4-Its a self-explanatory product . 5-It is a up-to mark product for the hotel industry. 6-The support team is always there for us.If we are having any issues at any point of time they are always with us for resolving the query. Overall it a very good product.

This system is a self explanatory product.All the feature in one system.The main functionality of this system is its very ease of use,very much handy .The mobile App is very much easy to use.As we are a revenue management company we need to generate booking for hotel.As it is a very handy software for managing the rates inventory not a problem for us.

Cons are there in every product but the main thing is how soon that cons can be resolved or how soon a team can reproduce the new thing.If we are send a query or a enhancement for our requirement then we are receiving the output very quickly.tech team is very much good ..they understands the requirement and need of a hotel end and user end.

Having said almost all "in least liked" will still commend the support the Customer support team provided when in dire need of assistance. Please pardon ,personal viewpoint, CSA are overloaded & there is time slag in attending to issues or a follow up is sustained to address an issue, "response subject to severity of issue"!!.

Support team (2) are there when in deep waters!!:)) thnx to them can get past issues faced

1. still have an issue about receiving bookings in our name, very unsettling. If you notice any booking routed through a channel mgr, the email has the sender's name (from) rather than our own name or any email received bears the sender's name & not the host's name !! Tried best to make SF staff concur with the issue, yet no change 2. Auto email revert stating "response subject to severity of issue". Who decides that when issue is being faced by the property concerned. Severity our's or your's?? 3. Onboarding not systematic & thorough. End to end setup should be enforced or staggered implementation ensured/ arranged before going live. 4. Incorrect details presented on channel manager without consent or approval from property about accuracy of information made public 5. Server issue/ down time causing major auto occupancy & tariff issues, resulting revenue loss for the property. 6. Slag in Follow up / sorting issues. 7. Constant upgrades, not a tried & tested product, inherent inconsistencies, guinea pigs for a high priced product. 8. Multiple clicks for a task performed, non visibility of reason for Block, reason disappearing if link opened. Only av 8. Last but not the least, understand departmental structure, but it should not feel like once a sale goes through, the sales team has no inclination towards the wellbeing of sale once made, its a hands washed off syndrome !! :))

I don’t have much to complain about. Ever since they changed their entire user interface, made it modernized and easy to use, it has been a very good experience. I did have some complaints in the past but the new improved version is an all in 1 solution for property management. The price is a bit on the higher side but they have support staff always available that makes it a bit more worth it.

The user interface is friendly. Being a first timeHotel owner it was comfortable for me to use StayFlexi to get adapted to terminology and basic operations and functions of a hotel. Support is friendly and easily available. Your support staff - Omeshwari, has been extremely helpful with all queries and is fully involved with our property’s functionality.

I would prefer it if reports were automatically generated and sent to my email.The total amount doesn’t include commission from OTA. If that could somehow be integrated and we could get reports of entire property’s expenditure and profit margin after commission, that would be extremely helpful.

We manage properties in India from USA. it's important for us to have a very automated system with full transparency and manage the entire booking life cycle with less manual intervention. When we looked into the landscape of products on market, there are very few to None. Stayflexi Autonomous PMS not only solved all these business problems, but also offered us more features to streamline our business. Overall experience is great, we will stay with Stayflexi.

Auto Room allocations saves 50% of our receptionist time. Customer driven self check-in/check-outs are simply wonderful features. Seamless connectivity with all BnB portals. Flexible booking option on booking engine are, Flex Collect to automatically collect dues, unified dashboard and Orchestra mobile app are some of my favourite features.

Nothing on serious note, performance can be improved a bit.

Outstanding experience. Will definitely recommend to my friends

Timly cuatomer support from Shwetha. Inventory management. Email notification system

Could improve in revenue management services

It a wonderful software and the support team is very good.Any time they can help us for any queries.

This Software is having a unique feature on check in check out time.They are providing three slots to book in any of the time slot. its a complete package of all the software and we can use it in a single login that means weather a hotelier want to use a PMS or Cm or Pos ..all are coming in a single login. The POS module is very much useful.

Modification is required but cant say its a cons for the software.

Overall looks good. It helps me to manage many things of our properties like Restuarant sale, booking, channel management, inventory and rate management, invoicing etc.

Notification of booking, magic link, pos

No guest contact management available to import or export.

Syncing Inventory and Rates happens immediately. For OTA mapping and listing the property on Channel Manager is feasible and they train to the Staff so no one has to be dependent on the customer support. Moreover, Customer Support Team is helpful and fast responsive. Each Query they have resolved on the same day and only Major thing which needs Technical team intervention takes time.

For Payment collected by StayFlexi one need to followup with Accounts team. Also, it is difficult for Payment reconcillation. If any customization report require then it takes time .

Easy to use and works well for our needs. Customer support team is very helpful

Product updates are slow and they don’t always listen to feedback

Highly user friendly and simple . Excellent customer support and back end team.

Nothing really to mention about. No comments.

earlier I was using different channel manger and I was quite familiar with that but than I switched to stayflexi I was thinking it will be difficult to use but i must say its a easy software anyone can use and day by day they are enhancing the experience by upgrading the product with different changes and team is so helpful and easy to reach out.

recently added feature in stayflexi, where user can choose multiple dates with multiple room categories and apply rates in one go. It amazing and such a time saver. earlier this feature wasn't available and it used to take so long apply all the different on different room categories and plan.

One feature I didn't find in stayflexi which allow a user to upload the different rates on different portals. there should be a option of selecting the OTA's as well to upload the different rates.

Great pms application. Most channel manager features can be used on the mobile with the new update.

Lot of PC like features provided on the mobile application. Ease of use. Great customer support to resolve any issues immediately.

The reports can be customised for Indian taxation and billing. Usage in tablets can be optimised to give PC like experience.

Wonderful...with a team in place like which support my business.....its a walk in the park.

[sensitive content hidden] tech support and [sensitive content hidden] account manager are the backbone for me. The product and company could be anytime. Its the people who build it....because of them im here using the product. Thankyou a million. And all the best.

A great platform for property owners to manage their revenue, inventory and OTAs.

Ease of UsePricing Customer SupportRegular UpdatesTraining

User Interface needs to be enhanced. Mobile app is not updated to the new interface

Customer support Ease of operation Great

Eveeything is perfect Theres no problems

Very Good and Good Support team, Every Issues Will be Sorted Out Soon

Rate Template is very good tool to use

In between For Some Days we faced Glitches in Rate Template

its seamless, time saver, accurate, simple UI easy to use.

its seamless, time saver, accurate, simple UI easy to use nothing is like least.

ease of doing with support from the team whenever wherever me or my team is stuck

some glitches which occur occasionally in PMS

Simple and user friendly channel manager mobile app. Quick customer support.

Blocked Inventory doesn't get released when the online booking (especially Booking.com bookings) gets cancelled.

Inventory & price management is on top of the list. Another feature which is really helpful is changing individual day's inventories & price over the 'Rates & Inventory' calendar

User interface & limitations in using mobile app

its great experience with this software sometimes got small issues but support team quickly resolve that too.

fast updations of inventory and room rates

Reservation chart that assign room itself

Ease of use, prompt support and consistency in updates

More so, a feedback - Scope for more features is possible to enhance the product

It’s very good satisfactory. no complaints

Stayflexi is very helpful in managing the business of a hotel.It is user friendly .Back end support is also great.Highly recommend it

It’s ease of use and user-friendly dashboard which is very easy to navigate that makes it user-friendly and for every person on the desk to use it

Users beware, Stay Flexi is collecting money on behalf of Marutham Village Resort in Mahabalipuram and is denying receiving the payment. Unfortunately, they even deny owing the UPI id [sensitive content hidden] , which is still listed on the Marutham Resort website when you book a room. I made a payment to this UPI id on 7th April'2024, and the payment transfer has been confirmed to me by both HDFC Bank and Gpay, through which the payment was made. HOwever, StayFlexi is denying having received the payment, infact they even disown the UPI id "[sensitive content hidden] " as theirs. Don't transfer to Marutham Resort using StayFlexi's platform.

I didn't like anything about StayFlexi as they are not in control of the funds they collect on behalf of their customers, they even deny owning the UPI id they use to collect the money.

I appreciate the responsiveness and professionalism of your customer support team. Whenever I've had questions or needed assistance, the support team at StayFlexi has been quick to respond, providing clear and helpful guidance.

Nothing, It is very easy to use, Whether it's inventory updates, pricing adjustments, or any other changes, the speed at which the platform processes and reflects these updates is commendable.