Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality. Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite. If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk. Thanks for being a Welcome customer, it means a lot. All the best John

Replied May 2018

Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs. We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Replied February 2017

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback! We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you! We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing. As a teaser, look out for some really nice functionality coming shortly... Thanks for being part of the Welcome family, we really do appreciate it. All the best, John

Replied July 2017

Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days. We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it. Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

Replied December 2018

I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always. It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns. We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier. Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration. There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed. Many Thanks Hefin

Replied April 2017

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much. I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there. Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming! Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in. All the best, John

Replied December 2017

Hi Eleanor and thank you so much for the 9 out of 10. What a score! I am delighted that you find Welcome Anywhere so easy to use and that you use it as intended - Anywhere! Everyone likes to speak with a human when you need support, but sometimes you just need a quick answer and the live chat is great for that (and you're still chatting with a real person!). We do partner with the best and our built-in channel manager ensures we are a gold level partner with the OTAs you mention. Regarding reports, every business needs data and our reporting suite is constantly innovating. We will be looking at the issues you raise shortly, to give you even more granular data and flexibility. Thank you again Eleanor, both for the review and being a Welcome customer. We really appreciate it. John.

Replied December 2017

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS. Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful. Regards Hefin

Replied April 2017

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly. We will look forward to conducting some further training with the team shortly Kind regards Hefin

Replied December 2017

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!). All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same. Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

Replied December 2017

Good morning Matthew, Many thanks for your review, it is always pleasing to hear that our customers are finding that our product is adding value to their businesses, and that the system is making the process quick and easy to manage. Our team have worked hard to ensure that the system has intuitive functionality and are constantly developing more. Very shortly, you will find there will be a new set of reports and some additional intuitive functionality arriving in your system, ¿Keep an eye out¿¿ Our team are here to support if you need it, and of course there are the tutorial videos which you can review at any point from within the App. Many thanks Welcome Team

Replied February 2017

Thank you, Catherine, for your review. It is so good to hear that our customers are finding the system (which we are continuously developing and updating!) easy to use and that it provides our customers with everything needed and more to help manage their hotels. Welcome's aim is to always innovate, as we have with the 2-way integration with Bookingsuite, and there are many other fantastic features on the horizon, ready to help complement other features within the system. Finally, we are always looking for more feedback from customers about future technology - what do you want to see in a PMS? Any thoughts can shared with us at sales@welcome-systems.uk. Again, many thanks for your review and I hope that you find the upcoming enhancements beneficial and useful. Regards Hefin

Replied December 2017

Hi Steve, thanks for the review, much appreciated. We¿re particularly delighted with the four stars for Ease of Use and Features and Functionality, great news. I am really sorry that our score of 4.5 stars out of 5 for Customer Service across 45 reviews isn¿t reflected in your own views. Obviously, the comment of ¿zero communication¿ is very troubling and I will need to investigate what went wrong given the eleven help desk tickets you lodged this year, and their associated conversations via telephone, live chat and email. It is troubling that our regular emails, podcasts, blogs etc appear not to find you and I will bring this up with the relevant partner. On a positive note, thanks for taking the time to accept our account management telephone call on 24th Sept this year. The room transfers issue relates to a third party epos interface, which I will now chase. Alas our very fast rate of development is very occasionally hampered by others' development schedules. Kind regards, John

Replied November 2018

Mike, thank you so much for the 10 out of 10. Your score is a real accolade as many larger, "heavier" (and more expensive) systems are now being rated lower than Welcome by real hoteliers. By sticking to our guns and being a little brave & bold, we have produced a system (and company!) which is fresh, innovative, contemporary, and very much "next generation" while recognising that guest experience is key. Your rating suggests we are on the right path. Thanks again Mike, it really means a lot. All the best, John

Replied December 2017

Good moring Martin, Many thanks for your review it is great to hear that you find the response time from our teams effective and the product is working well for you. There are several new features due out over the next 6 weeks so keep your eye out for the TrustYou guest review integration, and the BookingSuite integration is now live and is embedded within the system. If we can be of any assistance please feel free to call the support team who will be more than happy to help. Regards Hefin

Replied March 2017

Wow Orest, what a great review. Thank you so much. We are always innovating, so have lots of new functionality on the way. And feedback like yours is what drives us - we will always be guided by what the market requires. Thanks again and for being a Welcome customer. John

Replied November 2018

Hi Paula and thank you so much for the positive review. The Welcome Anywhere range is designed to be very approachable and we're always adding new functionality as the sector innovates. We're hospitality-originals and even after 30 years in the business we never tire of hearing stories from our customers. It is great to have you on board and please do keep the feedback coming. Thanks for choosing Welcome, and "Book Yourself Full"!!

Replied March 2017

Hi Polly and thank you so much for your review. Nice to meet you. We love that you like the booking chart, the sidebar menu and of course our first class support. Sorry to hear that you are having internet speed problems at the hotel, our support team will be very happy to discuss how your own network can be improved at Briarfields. A good internet connection is important when running a web based PMS. Welcome Anywhere is running with a "ping" time of 55 milliseconds which is one of the fastest in the industry. The issue at your site with printing is something your colleagues have mentioned, so we'll have a look at how network improvements might help. What do you think to automatic number plate recognition? As an innovator in the sector, we are looking at that. Newspapers? Sorry to say but millennial generation guests are using their own devices for relevant content, so we are looking at hand held mirroring to replace newspapers. Thanks again for your feedback. John.

Replied April 2017

Hi Rachel and thank you for the third review from Briarfields and fifth from within your group! Lovely to see your four stars for quality, much appreciated and thank you so much for your positive view of the booking chart, rate overrides, end of day and reporting - all of which were written from the ground up to reflect the needs of the modern hotelier. Very happy to have a chat about how we can make the group booking and additional options less difficult for you - perhaps we are missing something? Likewise we should look into why you are having issues with your epos system. You are quite right in that Welcome Anywhere, like any decent web-based software product, is constantly evolving. We are always adding new features, making things quicker, better and in particular relevant to to the technology-native hotelier and their guests. So, in that respect, Welcome Anywhere will always be a work in progress as we add in features asked for by our customers. All the best, John.

Replied April 2017

Many thanks for your review Mohamed, It's great to hear that you are finding the system easy to use. As with any new system there are differences, and with Welcome Anywhere there are enhancements like TrustYou and BookingSuite just to name a few. Welcome Anywhere was designed specifically for ease of use and portability hence the name, and most of our customers find this useful. Mohamed, I have got some fantastic news for you, as part of our continual development of Welcome Anywhere the copy booking functionality is in the last testing phase and will be released very shortly, as with the group booking elements this is also undergoing development to add additional functionality we will communicate when these elements are being released in order for you to make full use of them. As always if there is anything your team or you require, our support team are on hand to help¿ Again, Many thanks Hefin

Replied April 2017

Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments. We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers.

Replied December 2017

Hi Gemma and thanks so much for the review. Five stars all-round - we can't ask for better than that. We have plenty of really exciting innovations on the way, so stay tuned. Thanks from all of the tea, for being a Welcome customer. John

Replied September 2018