Xotelia Software

3.62 / 5 (45)

About Xotelia


Xotelia offers cloud-based channel management and property management solutions for small and midsize properties such as guest houses, hotels, vacation-rental properties and apartments. The software enables customers to book properties through online travel platforms such as Airbnb, Booking.com, Expedia and TripAdvisor.

Xotelia’s online booking engine enables property managers to share real-time price and availability updates with travel websites. Customers can make payments using credit cards and PayPal, and Xotelia’s management tools can help users keep track of double booking and billing inaccuracies. 

Xotelia integrates with web-content management systems such as JimDo, WordPress and Wix. A “Book Now” button for Facebook links clients to users' booking pages from Facebook, and property managers can monitor their websites' performance by embedding Google Analytics into their booking engines.



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Supported Operating System(s):

Web browser (OS agnostic)

45 Reviews of Xotelia

Average User Ratings

Overall

3.62 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(20)

4 stars

(10)

3 stars

(2)

2 stars

(4)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 45 reviews

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December 2016

Isuru from The Waves - Unawatuna

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2016

Overall a quality product

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Response from Xotelia of Xotelia

Replied January 2017

Hi Isuru, Thank you very much for your email. We are very glad to hear that you are very happy using the Xotelia solution. We appreciate all the constructive comments and will use it to improve our solution. Kind regards, The Xotelia Team

November 2016

Ibrahim from Crown Hotel Guesthouse

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

A fantastic service, highly recommended

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs. The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Response from Xotelia of Xotelia

Replied November 2016

Hi Ibrahim, Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution. Cheers, The Xotelia Team

December 2016

Gretel from Rancho Labradores

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

December 2016

Good product

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Pros

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Cons

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Response from Xotelia of Xotelia

Replied December 2016

Dear Gretel, Thank you for the feedback. We are sorry to hear that you were not fully satisfied is the quality of our solution. Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon. Kind regards, The Xotelia Team

August 2016

Andrew from Les 2 Alpes Appartements.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Very helpful systems

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Pros

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Cons

Office hours. No bridge to my local Tourist office reservations.

Response from Xotelia of Xotelia

Replied August 2016

Dear Andrew, We are happy to hear our solution fits your need. We are looking forward a long lasting collaboration! Cheers, The Xotelia Team

July 2016

Philippe from Le Moulin des Forges

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

A Fantastic tool to manage a guesthouse business

The Xotelia software is extremely reliable. It save a lot of time by condensing all calendars in a same and unique system.

Pros

Its easy to make a booking, easy to find a reservation among all others. Great to be able to send a confirmation with all the necessary details for the guests

Cons

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Response from Xotelia of Xotelia

Replied July 2016

Thank you very much for the positive feedback! You are our best ambassador :)

August 2016

Rosmari from Ekeliden B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

We are very pleased with Xotelia

Both my husband and I like Xotelia. This software makes it possible to have more than one booking agency without risking double bookings. We also have good experience when it comes to product support.

Pros

Xotelia is very easy to use and it gives us a good overview of daily arrivals and departures, as well as of the latest bookings. It is also easy to make a manual reservation.

Cons

When we need to change a booking, we must first cancel the entire booking and thereafter make a new booking. In this process we are always afraid that someone else for a minute or so can reserve the room we are on our way to reserve. But that is perhaps not the case?

Response from Xotelia of Xotelia

Replied August 2016

Hi Rosmari, We are very grateful for the review left! Remember you can get 2 extra month for free if you decide to refer us a friend. We wish you a busy summer season! Cheers, The Xotelia Team

July 2016

Michele from Starfish Studio and Retreat

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2016

Starfish Studio and Retreat

I have only had 1 issue with this program..I was never informed of a booking..and that was never resolved. It may have been a glitch between booking.com and xotelia..something was missed

Pros

when I find what I need it is easy to use and edit and fairly self explanatory

Cons

it can be difficult to find the tab needed to edit when it is under another tab

Response from Xotelia of Xotelia

Replied July 2016

Hello Michele, We thank you very much for your feedback. We give a real attention to your comments. It helps us to improve our product to better answer your needs. Cheers, The Xotelia Team

August 2016

Elina from KALIMERA VILLAGE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2016

Un outil important de travail

I work with xotelia 3 years now and I see the company evaluate, grow every year. Very important util of work and I'm really happy to have it. Still have things to evaluated more, but it is very very nice and useful

Pros

The immediate update of all the internet channel. This help to overpass over bookings problems.

Cons

Some channel still waiting for evoluation, like the link with Hotelbeds.

Response from Xotelia of Xotelia

Replied August 2016

Merci Elina pour vos feedback! Nous sommes heureux que notre produit réponde à vos attentes et espérons pouvoir accompagner votre établissement dans la gestion de vos réservations le plus longtemps possible. Nous vous souhaitons une belle saison! L'équipe Xotelia

July 2016

philippe from Bed and Breakfast du Village

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2016

Excellent online booking app for b&b's

For 2 year now, I use the Xotelia app for my b&b (5 rooms) and one tourist residence in Montréal, Québec. This is the perfect platform to manage my direct , Booking and Expedia reservations. My occupation rate has simply exploded!!! Xotelia is a human size and dynamic company and provides a great professional service.

Pros

It's user friendly and good money for the value. It's advancing very rapidly and constantly evolving.

Response from Xotelia of Xotelia

Replied July 2016

Hi Philippe, Thank you for the positive review. We are glad to hear that our solution helps you boost your sales! Wishing you a very busy summer season! Cheers, The Xotelia Team!

October 2016

dino from centerapartments.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016