About Certn

Certn is a comprehensive background check provider that uses smart technology and a dedicated customer service team to deliver results in a matter of minutes. With Certn's online portal, employers, talent acquisition teams, staffing firms, and property managers can submit applicant details and choose from over 15 screening products in 200 countries. Certn provides comprehensive reports for domestic and international criminal background checks, credit reports, education and employment verification and more, using real-time data from over 200,000 sources.

Certn offers a full range of screens from instant Softchecks, education and employment verifications to criminal background checks, motor vehichle and references. For identity verification, Certn utilizes propr...


Read More

76 Reviews of Certn

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(60)

60

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

May 2020

User Profile Picture

Sharla from David Aplin Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2020

Ease of Use and Fast

We use this for some candidate background and criminal recorded checks. It's very easy as the administrator to send out, and our customers seem to be able to follow directions with ease. It's a great system.

Pros

This program is easy, fast, inexpensive, and has great customer service. If the receiver of the request follows the instructions, it's easy and fast for them to complete as well.

Cons

I have not had any issues. This program is easy to follow.

Reasons for Switching to Certn

We still have the Mintz accounts, but Certn is easier and less expensive

July 2021

Bruce from BURNCO Rock Products Ltd

Company Size: 1,001-5,000 employees

Industry: Building Materials

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Value is certain with Certn

As of last fall 2020 we competely switched over to Certn after our organization was using another major service provider for years. Really liked the easy of access of the tool and how quickly results were been provided to us (within 15 minutes in many cases). What's even more amusing is that many months after going 100% with Certn, our Owner emailed my boss and myself an article highlighting Certn's growth and funding announcement. Our Owner is very keen for us to using industry leading services and technologies to support our business. When I advised we had already incorporated Certn fully into our recruitment procedures, definitely made my boss look good that we had the best in the business already integrated. And there have been no regrets. I would highly recommend Certn for your processes if you are looking for a super quick, effective service.

Pros

I like that it was easy to access online, offered a branded self-serve portal, costing was very competitive, speed of service is outstanding, and super easy to integrate with our ATS (API code readily available). Finally, the folks at Certn were super easy to deal with - support was in the country not in India.

Cons

I would like to see more on options on Credit reporting built in.

Reasons for Choosing Certn

Although we also use Checkr in our US operations, we will be moving those requirements over to Certn this year. Sterling's service was brutally slow as well as expensive. While Checkr has been good, consolidating all our requirements under one service is more cost effective.

Reasons for Switching to Certn

Cost, speed of service, self-service portal, local support, variety of available background check services to choose from

June 2020

Cristina from PGH Wong Engineering, Inc.

Company Size: 201-500 employees

Industry: Civil Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2020

Good for International Background Checks

Overall it works well enough for what we need and though it can take a bit of back and forth, customer service is always nice, helpful and does their best to resolve the problem. However, given that our primary background check service syncs with our HRIS (very important to us), and is a great service in itself we won't be fully switching over anytime soon.

Pros

I like that we are able to run international background checks, we use Certn for background checks for candidates who are moving from other countries or who have recently moved from another country to the US.

Cons

It takes a very long time for the background checks to be completed, it's not always clear why something takes long or a portion was unable to be completed. I have received information that Certn was unable to verify that I was easily able to verify afterward. And I don't love that we don't know the cost until after the background check is run.

Reasons for Choosing Certn

Our primary background check service is GoodHire we are very happy with their system and service, however they do not do international background checks at this time. They referred us to Certn in order to run international background checks.

June 2021

Jodelene from Tribe Property Technologies Inc.

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2021

Best background check service on the market

A great service to offer our customers (Landlords and Property Management companies) as well as an ID verification system that we use internally to mitigate fraudulent accounts.

Pros

Canadian company that has excellent customer service. Easy to implement software solution and our customers love the instant reports that helps them with their tenant selection process.

Cons

No complaints! Other competitors are more costly and use less technology with their service.

May 2020

Derrick from Tidy Technologies Inc.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

Increase price without notice

It is good because I like the fact that they don’t take my money I prepaid if I don’t use their service for a while . Onfindo and [SENSITIVE CONTENT HIDDEN] take your money if you don’t use your prepayment . So in a long term certn is good if you loaded a lot of prepayment to use as needed

Pros

Easy to send a resend user request to verify and the simplicity of soft check . Prepayment of my funds don’t get taken like Jumio and Onfido

Cons

Not mobile friendly on mobile app, verifying email can be added multiple time without validation that the email has already been verified. You loose money doing double verification if you don’t track on your own

Reasons for Choosing Certn

They do the same as Onfido . You loose your money after 1 year

Reasons for Switching to Certn

Their terms and conditions were not favorable to start up . Thé collect $10,000 from you and if in one year you used only $2,000 they take the rest of the money .