Amazing! I've been working with them for almost 2-years and we've saved time and money since switching to Certn in 2019.

The system is extremely easy to use for both HR professionals and the candidate. The candidate experience is positive and I've only heard positive things from our candidates that use the platform.

Nothing comes to mind. I only have positive things to say about the Certn platform.

My experience has been awesome from quick response to any queries or expansion on data

What I like most about this software is it is extremely easy and quick to use. The response is quick unless there is an issue with the person I am looking into.

Sometimes it is not clear at what stage the applicant is at Did they submit?

I will only use this as a limited reference

easy to use, public info /credit info is mostly accurate

The employment reference comes back with a very weak argument

When I was hired with TVH, they required everyone to physically go into a police station, wait in line, and then the turn around time is typically anywhere from 3 hours to 3 weeks time to receive a copy of an individual CRC for employment. I had used Crtn previously at another workplace to provide my CRC, and went to corporate HR to discuss whether we could do this instead and have it funded by our company as I was slightly off put by making an employee pay for their own prior to even being employed here. I proposed it to my partner at our North American head office in the U.S. - and the people who helped us still randomly check on us to ensure that we are not encountering difficulties.

Results are quick. When you have applicants who must provide a CRC for employment purposes, the last thing that you want to have as a recruiter is a long complicated process. It is both quick on the employer side and candidate side. It is user friendly from both sides as well. There is access 24/7; no time constraints.

There really isn't anything that I would say is missing.

Relatively easy implementation into our workflow through their API. We were able to eliminate almost all human involvement in our background check process and speed up turnaround times compared to our previous vendor where everything was done manually.

Fully automated process if you set up your workflow properly.

Their API documentation was a little lacking, although they've made some improvements and emails are quickly answered.

A great service to offer our customers (Landlords and Property Management companies) as well as an ID verification system that we use internally to mitigate fraudulent accounts.

Canadian company that has excellent customer service. Easy to implement software solution and our customers love the instant reports that helps them with their tenant selection process.

No complaints! Other competitors are more costly and use less technology with their service.

The speed of references responses for our candidates is great and helps get our candidates working quicker. It also frees up our time to focus on direct hiring.

The speed of service is great. We get responses back from references the same day. This makes transitioning the new hire into the organization seamless. Also the response from CERTN support is fast and very helpful.

At times knowing why the candidate is still analyzing. Often it is due to not being able to verify the pictures. It would be helpful for us, as recruiters, to know this, so we can help the candidate quicker.

Overall our experience has been great, everyone seems to really like the tool. Outside of my experience above, I'd have nothing to complain about.

I like the user experience, especially for the incoming resources. No longer have to ask them to report to Canada Post

My major issue with the software is the grading system for credit review. We have SLA's with clients to ensure we report credit issues, an amber score with a seemingly arbitrary letter grading makes it very difficult for my team to decide what should be escalated and what shouldn't. The result, they end up on my desk and I don't have time to review, I need a pass fail. One of my clients is suggesting we revert to our previous provider to avoid.

We are getting results for the backcheck really fast, when we used to wait at least 24hrs before with other softwares

Having a dashboard that is customizable would be great - we have different people on the team using the software for an array of clients, and being able to only see the status of the ones they initiated would be helpful

The data that is returned is easy to read and understand and provides the information needed for the purpose. Enjoy the chat feature and that the navigation of the portal is easy.

No real cons other than some delays during turnaround time.

As a company, we are very happy with with this product

I like the speed of the results and the various options. Haven't used Soft Check as concerned that there is no consent required by the candidate.

The speed of results from the RCMP report is excellent but is it totally accurate; this is the question I am asked frequently. As the above soft check seems a great tool but with no consent required by the candidate may leave us open to question.

The service has amazing customer service. The staff reply within an hour most of the time. Shout out to [SENSITIVE CONTENT HIDDEN]

The software is easy to manage with easy display of information.

The software leaves a lot of room for user error and can delay some applications

Great team, great product.

Certn allows us to run comprehensive background checks in just minutes, and results come back in 15 minutes, not days - which is how the long the process takes takes the competition. The interface is great for both us and the person we are running the background check on - the simple, easy-to-understand interface means candidates can grant permissions quickly, and speed the process up for everyone.

Nothing that I can think of at this moment....

Very good!

The system is very user friendly, and the results are quick.

If a candidate stops replying the process seems to end, would like to see more follow-up with unresponsive candidates.

It is user friendly, very easy to maneuver. The final results are very detailed oriented when compare to others

I cannot think of anything that needs improvement.

Using Certn allows us to remotely service geographical areas where we don't have a physical branch presence. During the COVID-19 crisis we have been able to keep our business running seamlessly for our clients by utilizing the online screening software.

The ease of use is one of the best features. The exemplary customer service from the Certn team is the other feature that keeps me using the software and bringing more co-workers into the fold.

The only thing I would mention is when an applicant's status gets stuck and I need to reach out to the service team to have them investigate and push results through. The service and turnaround time for response is great.

Great! The customer service is amazing, and our candidates have been pleased!

Very user friendly, and the interface is simple for both the employer and the candidate.

N/A - We haven't had any issues as of yet.

The speed and ease of use is unmatched.

There are some areas in a background check where other providers provide more information.

Excellent customer service and all of the functions we want!

Instant results, hassle-free, online access, no need to engage other parties, candidates and others requiring background checks don't need to visit their local police office.

Some of the filtering could be better. It would be nice to be able to make folders for completed checks. As of writing, all checks show up on the dashboard page without a good ability to filter.

The team was great to deal with and modify my portal to fit our company’s needs

I get my clearances for my new hires almost instantly

No everything works great . I have no issues

Great customer service, fast and prompt, [SENSITIVE CONTENT HIDDEN], amazing person. Report comes back fast and accurate. love it.

only Con about this product is that it is not valid for all platforms, meaning criminal background report is not for all other companies that may need it.

I couldn't believe how quickly the criminal record check came back! Also very easy to use.

I found it slightly confusing to understand which version of the record check I needed since there are many.

Easy to use. Fast results. Fantastic back end support group

I actually do not have any cons as this product is far superior to what we were using before

It's very easy to use, intuitive, and QUICK! We have used other companies in the past and the turnaround time would cause delays in our hiring process. With Certn we always have everything completed very quickly, and it's helped keep our recruitment more streamlined!

Honestly don't have any negative experiences thus far.