All GoodHire Reviews
1-25 of 114 Reviews
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Bernadette
Construction, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Background Checks Made Easy!
Overall our experience with GoodHire has been perfectly good.
PROSWhat I like most about good hire is that you can have the applicant fill in their information! It's so convenient. GoodHire doesn't take forever to get you the results like companies we've had in the past.
CONSI can't think of any cons with GoodHire, they are a great company that has made it easy for employers to get fast background checks at a reasonable price.
Reasons for switching to GoodHire
Ease of use and fast tun around
Kiara
Information Technology and Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy & Quick results
Integration was super easy. Once we were given the types of screenings and services offered, we picked our default screening and customized other options depending on the needs of the client and the type of position. The system is very easy to use!! From beginning to end, very user friendly! The notifications are great also, when a candidate didn't fill in their info, info was provided and their running the screening, etc.
CONSHonestly, there is nothing that we don't like. I've used other background screening companies at previous companies and none have been as user-friendly and quick turnaround time on screenings as Goodhire!
Reason for choosing GoodHire
Our sales rep,[SENSITIVE CONTENT HIDDEN] was very responsive and understanding of our business. He was very open about pricing and checked in even after implementation. We really like the turnaround time and accuracy of the screenings. The portal was up and running within 36 hours and we were running screenings right after. The portal is also super easy to use and navigate. Invoicing is always the same time of each month and accurate, no issues there.
Caleigh
Verified reviewer
Sports, 5,001-10,000 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2020
Lots of Back and Forth
Its a legitimate verification service. If I was going to hire somebody, I know they are reliable to get the facts right.
PROSI liked that it was a third party that was interested in getting you verified as quickly as possible.
CONSIf my information didn't match up exactly it would bounce back. If references didn't answer a phone call I would get flagged. It was frustrating coordinating with job, background check and making sure everything matched. There was a problem when I wrote the wrong end date to a job.
Joleen
E-Learning, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed August 2019
Optimal Solution for Remote Team Members
My overall experience has been fantastic! Everything has been streamlined and become so much more efficient, just the sheer hours saved over the course of the year is far worth the investment!
PROSThis software provides me the ability to request confidential information from team members all across the U.S. It sends me updates as needed, not in excess. The reports back are extremely timely which keeps our hiring process moving efficiently along. In addition, GoodHire. connects seamlessly with our HRM platform, BambooHR. All records are kept where they belong, with each employees' file, it is kept private from everyone except for myself and senior leadership. I strongly recommend this platform to anyone with remote team members.
CONSThe only slight deterrent would be in regards to the pricing. I understand and acknowledge that having the ability to run additional items for different positions is standard, but with "so many" options, this can begin to make the background report pretty pricy. *Please note--thus far I do not need access to these features, this is merely my personal view should I ever come to a time and place whereby I need these "extras."
Reason for choosing GoodHire
We selected GoodHire as it was the platform that best met the needs of creating optimal efficiency, fast and accurate results, as well as the API connection to our HRM.
Kari
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Simplified Our Background Check Process
So far we have had a great experience with GoodHire. That fact that it integrates with our applicant tracking system, Greenhouse, has made requesting and keeping track of background checks much easier.
PROSIntegration with Greenhouse/ease of use and ability to select add on check options if needed.
CONSWas a small challenge to set up and integrate with Greenhouse initially.
Reason for choosing GoodHire
Better pricing, ability to run reports, better customer service, GoodHire was recommended to us by an HR professional with another company.
Reasons for switching to GoodHire
Better pricing and ability to integrate with Greenhouse.
Cindy
Accounting, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Quality Software
It has been excellent!
PROSThis software has been in use at my company as part of the hiring process before I was hired in 2015, and we continue to use it because it is a very user friendly and informative website, and fairly priced.
CONSI do not have any direct experience in using any competitive software to make that type of comparison, nor have I felt compelled to suggest to our company management to look at other products. We have a high degree of confidence in this software.
Bethany
Religious Institutions, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Love this
GoodHire has cut down on duplicate data entry for our team and allowed us to work more efficiently
PROSI love that all I need to initiate a background check is put in the applicants name and email.
CONSI love everything about it and have nothing negative to say!
Chris
Hospital & Health Care, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great service
Great
PROSI really like your service. The only issue we had was when an employee was from out of state and filling out the drivers consent was difficult. I would have liked an email that explained it a little better. I have recommended your service to several of our other franchises, I believe the Boulder Colorado office just signed up today. Thanks Chris
CONSredundant when asking if about how I am going to use the reports. Almost every-time I log in I have to acknowledge something
Reasons for switching to GoodHire
value and ease of use
Sharon
Machinery, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Invaluable Resource
We use GoodHire for background checks for candidates we have offered jobs. It has proved very useful, is easy to use and the turnaround is very quick. I have also contacted Customer Service to provide me copies of old invoices that were no longer accessible to me and received very courteous and rapid service.
PROSEase of use, opportunity to select different levels of background checks.
CONSI have not encountered an occasion where I found the software lacking in any way.
Lauryn
Verified reviewer
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2018
Ok but be careful of add on's
Pretty easy to use and straight to the point for the most part. The cost is also good for a small business owner
CONSThere are a lot of add on's they spend time trying to get you to do to make more money. before you purchase a background check. Also, they send you an email saying the report is almost done when it is actually done and try to get you to buy even more stuff besides what you purchased. It is confusing because you don't ever get confirmation that the report you paid for is complete.
Frank
Consumer Goods, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great platform!
I really like the easy-to-use set up of the platform. It allows my employees to easily navigate, review reports, and process billing. I also enjoy our customer service representative, she's wonderful!
CONSI currently don't have any downsides with the software.
Kim
Health, Wellness and Fitness, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
GoodHire is absolutely excellent
We use GoodHire for background checks for our medical staff. It makes that an easy process for us.
PROSGoodHire is very easy to use and it provides a complete background check for our employees. The process is very quick and thorough.
CONSI don't have any issues with GoodHire. I can't think about anything negative.
Christine
Telecommunications, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Good hire
Some pros about this app that I enjoy is the candidates being able to fill in their own information. Saves a bunch of time on our end. Also this is a very easy app to use and understand
CONSNot being able to run background checks without a social security number and the time it takes to complete the background check
Vendor Response
Christine, Thank you for your review, and for the positive feedback about your experience using GoodHire! With regard to your comments about candidates' Social Security numbers (SSNs), an SSN is required because it helps us ensure that we return accurate information about the right person. I'd also like to add that 85% of GoodHire's background checks are completed in less than one minute. Some results may take longer, particularly county checks since not all counties have digitized records. Rest assured that we are taking all necessary steps to deliver the most accurate results. Again, thanks for sharing your feedback, and thank you for being a GoodHire customer! Mike Grossman, CEO, GoodHire
Replied August 2021
Matt
Medical Practice, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2020
An easy to use employment screening tool
GoodHire is an extremely easy to use employment screening tool that works well for my business.
PROSI appreciate that the system has such a clean and intuitive user interface. The results come back very quickly and the candidate is kept notified through every step in the process. GoodHire also helps guide you away from making potential HR missteps.
CONSThe basic check does not offer much information, but there are lots of additional checks that can be added to customize the screening. The downside is all of those additional checks add up in cost very quickly.
Marilyn
Food & Beverages, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great Product With Quick Results!
The products meet our business needs. We had a small issue and when we contacted the staff at GoodHire they were able to solve it immediately and we have always been very satisfied.
PROSI feel that the product is very easy to use with immediate information being sent to my new hire for a background check and the results are very quick and sent to us with a very fast turnaround time. The software and very quick and simple to understand.
CONSThere is nothing that we could recommend to improve. It all works well for us and our needs.
Dr Joy
Accounting, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
The Best HR Solution to Background Checks & Drug Testing
I put total trust in their service to meet all of our compliance needs.
PROSThe complete series of checks and tests that are available.
CONSSince we work and serve in a global economy and we trust GoodHire for the quality work and ease of use it would a great asset to our organization if we could also use more international background checks through their platform.
Jeff
Hospital & Health Care, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy to use software
This employment screening tool has made the hiring process much simpler.
PROSI appreciate the timely responses (updates and final report) to screening requests.
CONSI have no improvement recommendations at this time.
Reason for choosing GoodHire
I chose GoodHire because of its ease of use and the recommendation of a colleague.
Jena
Marketing and Advertising, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2022
Would recommend
Having GoodHire integrate with our ATS and our HRIS system has allowed for seemly process during on boarding.
PROSThe ease and functionality of the platform make this tool very efficient for our use.
CONSI wish I didnt have to click into the platform to get the information that was provided in an email. Outside of that, no other complaints
Reasons for switching to GoodHire
Wanted a platform that would integrate with our ATS and HRIS system.
Cindy Jo
Leisure, Travel & Tourism, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Awesome!
I use it for new hire processing and it has been wonderful. All-in-one stop shop and quick responses.
PROSI love this software. Easy to use, quick results and all-in-one processing.
CONSSince I have been using this product it has made new hiring so easy. I have no complaints.
Crystal
Construction, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Helpful Tool
We use this software during our hiring process and it is very helpful in determining who we are sending out to potential clients.
PROSI like the ease of use, but I found that when an alert comes back, giving the potential employee a chance to provide an explanation of the occurrence is a great feature.
CONSThere is nothing I have found that I do not like about this software.
Brad
Construction, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
So Easy To Use!
Easy data entry, user friendly platform.
CONSDoes not provide accurate completion dates.
Anonymous
2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
User friendly
Loved it, would use again in the future. I highly recommend
PROSHow easy it is to use, saves you tons of time, and actually works doesnt give you the hesitance other software does
CONSCan't say too many issues however the server is a little slow at times when updating other than that was great
Reason for choosing GoodHire
Heard better things and read good reviews
Vendor Response
Hello, Thank you for taking time to review GoodHire, we appreciate your positive feedback!
Replied July 2021
Kelly
Hospital & Health Care, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
GoodHire streamlines the process
Very positive - customer service has been wonderful and timely. I nevre personally worked with the program a previous employer used, but I know this process is much more user friendly than the one they used
PROSI like that the candidate can easily complete their background check information on their own. I have had no one complain about unnecessary glitches or obstacles.
CONSIt is a little wonky if you have the rare person who doesn't have an email address, but there is a way around it so even this is not a big deal in any way.
Linda
Non-Profit Organization Management, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2020
Employment checking
Meets our new hire needs
PROSEase of use along with pre-packaged options.
CONSTook a while to navigate, otherwise no issues.
Reason for choosing GoodHire
NA
Phillip
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
Great Product
I am able to complete background checks without the worry of missing one.
PROSI like the ease of GoodHire. Their integration with our ATS makes background checks much easier. Quick turnaround on results.
CONSThere was nothing about the software to dislike.