All TriNet Zenefits Reviews
1-25 of 792 Reviews
Sort by
Shawn
Computer Networking, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2022
HR & Benefits Administration for the Small Business
Chris
Verified reviewer
Automotive, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy and affordable
Have been on this platform for 3 plus years. The software is always improving and new features are being introduced
PROSEverything is cohesive and easy to learn and use.
CONSWould like more pdf print options to be available
Reason for choosing TriNet Zenefits
Cost and value
Reasons for switching to TriNet Zenefits
Wanted to try the new kid on the block
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Zenefits has been a great help in our HR team
Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors.
PROSAlthough the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service.
CONSAlthough Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits.
Reasons for switching to TriNet Zenefits
If you never run into any problems and never require help, then this program is great. However, if they make a mistake with your tax and you submit a ticket, I hope it takes a few weeks to get a reply from them because I do not consider this a pressing matter.
David
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2021
Great Sales Department but not backed up by Service or Software
I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.
PROSTimekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky.
CONSNavigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response.
Reasons for switching to TriNet Zenefits
Wanted a more integrated system. After 2 years of using Zenefits, I've switched back to Intuit Payroll. Feels so good and 1/2 the work.
Suresh
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Best Features For the HR Team
First, I like the many HR and on boarding features It works well as a performance management system It is helpful as a benefits administration solution With features such as attendance tracking, we have had no issues.
CONSWell, TriNet Zenefits has quite performed and no regrets.
Kelsi
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Zenefits Review
our overall experience with zenefits has been positive. The on boarding tools offer a wide variety of options an customization that really make the initial process a lot easier.
PROSThe part that we liked most about zenefits is that it gave us one place to keep all employee documents. We also like that we could set up an employee by using the on boarding (hiring) service through zenfits which allows the employee to start their profile an also fill out needed employment documents electronically.
CONSInitially we thought that the time card piece of zenefits was something that we were going to be able to use and would be rather handy for us. We quickly learned that Zenefits has not yet set up this module in a way that truly works for subcontracts who have to track employee's time by job number and phase code both. It can be done but takes a large amount of manual entry on the administrators part which then defeats the purpose of using such a tool.
Reason for choosing TriNet Zenefits
we choose zenefits over bamboo because of the time card application.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Effective, but pricey, payroll tool
The experience has been ok. It gets the job done but I'd be open to new options.
PROSZenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government.
CONSThe cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service.
Reasons for switching to TriNet Zenefits
I switched due to the cost of Justworks, which was coming in at approx. $85 per employee per month after sudden price hikes. That pricing was not sustainable for a small business.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
User friendly solution, good experience overall
We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.
PROSI liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.
CONSThe templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.
Reasons for switching to TriNet Zenefits
Easier to navigate and manage on the go. Pricing.
Vendor Response
Thanks for your review. We appreciate your feedback.
Replied March 2020
Kathleen
Printing, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed June 2021
Very Poor Customer Support
Very frustrating and a lot of time wasted.
PROSEase of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.
CONSVery poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.
Reasons for switching to TriNet Zenefits
Mobile app for employees and vacation tracking
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Turn-key payroll and benefits solution for start-ups
Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs.
PROSVery simple and intuitive interface. Makes managing HR, payroll, and benefits easy.
CONSCould have more seamless integration of 3rd party healthcare providers.
Reason for choosing TriNet Zenefits
History of using Zenefits for over 3 years with no problems.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
User friendly!!
Wonderful overall, would definitely recommend
PROSI love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too.
CONSWish there was more customization available
Reason for choosing TriNet Zenefits
Had a better overall experience with the transition to zenefits
Rebecca
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
User-friendly, intuitive platform
We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.
CONSCustomer service used to be very slow, but they have greatly improved their response time.
Reasons for switching to TriNet Zenefits
ADP did not have online onboarding, benefits enrollment, etc. LOTS of headaches! We switched after trying them for less than a year - my staff celebrated when they learned we were switching to Zenefits!
Kate
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Excellent HR platform for growing companies
We are able to manage Benefits, Payroll, Performance Management, Time Off Requests, and Paperwork all from one system.
PROSThis program ties together most of our HR needs into one platform, making it easier for HR staff and employees to access the information they need. We process our payroll through Zenefits and they offered some 401k third party company options, which allows those benefits to be seamlessly integrated.
CONSSupport can be difficult to get online at times. They have a chat feature, which is most convenient for me as an administrator, but the wait times can be long or the chat request may be converted over to an email. This is a problem I have noticed over the past 3-4 months.
Reason for choosing TriNet Zenefits
Ability to integrate many third party options.
Andrew
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2020
Support non-existent
The world was promised, the demo was extraordinary, and everything after signing fell flat.
PROSThe concept is great, as is the sales demo.
CONSOnboarding took from October to February, but I was promised it was a painless few-day process. Yes, you read that correct, February (as in, way later than the Jan 1 payroll switch I expected). At times, Zenefits implementation team would be unavailable for more than a week at a time. There is no logical sub-navigation within the product. I frequently find myself going all the way back to the dashboard to re-enter an area of the software that was missing a sub-nav or breadcrumbs. Many links don't clearly show that you're about to completely leave a section of the portal. For instance, links in the "payroll" app take you to the "deductions" app and the whole UI changes without warning that you're switching apps. I've had to correct Zenefits on: - Incorrect benefit enrollments - Incorrect premium entry - Incorrect deductions - Incorrect contributions - Incorrect wages And when I ask them to fix these things... they tell me to do it via manual entry! This is a payroll software that apparently gets every element of paying someone wrong, requiring manual review on a per-pay basis.
Reason for choosing TriNet Zenefits
The demo was great, really made it seem like they had it all figured out. It was unfortunately a facade.
Vendor Response
We are sorry to hear that your experience was less than ideal. We will take your feedback and use it for training and improvement purposes. Thank you.
Replied March 2020
MiHyen
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Zenefits is great!
Working with Zenefits over the last several years has been great and I would recommend it to everyone.
PROSThe integration process and imputing al employee information is very easy.
CONSAll aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking.
Reasons for switching to TriNet Zenefits
The onboarding and payroll where easier and more intuitive for the employees and me.
Shannon
Oil & Energy, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Zenefits - WSPA Review
Excellent! Customer service is the only small issue, wait times can be long but typically they offer good resolutions.
PROSEase of use as an administrator and as an employee
CONSReminders are sent and are not easily removed from the home page of my administrator section.
Reason for choosing TriNet Zenefits
They really met the needs of our smaller organization and we have an opportunity to expand our offerings if we choose.
Reasons for switching to TriNet Zenefits
Customer service issues, archaic system with no app. for our employees, and paychex system was not user friendly.
Doug
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2017
Awesome Software - Absolutely Awful Support
Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.
PROSFor a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.
CONSZenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.
saqlain
Apparel & Fashion, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
"Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing"
Zenefits is a wellness platform that offers personalized coaching, nutrition advice, fitness programs, and a community of like-minded individuals who are working towards improving their health. Users work with a coach to develop a customized plan that takes into account their specific needs and goals. They can also access a variety of resources, including meal plans, exercise programs, and educational content.
PROSOne of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.
CONSOne potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget.Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans, or may not want to share their journey with others.Finally, it's worth noting that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep
Anonymous
5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Decent Human Resources Platform for Businesses Small and Large
My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology.
PROSWhat I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services).
CONSAs a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report.
Byung
Real Estate, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
One Stop HR Solution
Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company.
PROSZenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper.
CONSThey used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.
Reason for choosing TriNet Zenefits
Cost and ease of use
Casey
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2020
Just okay
Zenefits is nice because it can be used anywhere by pretty much anyone, it is has an easy mobile app and a simple dashboard. However, Zenefits fails at being open to feedback and actually caring about the customer who literally spend thousands of dollars to use their service.
PROSIt is nice that everything is in one location and Zenefits is fairly easy to navigate.
CONS-The new time/attendance is an absolute nightmare, it is glitchy and slow. -Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved. -Club Zen is where I was advised to provide feedback, which was pretty uneventful.
Vendor Response
Thank you for your feedback Casey. Our goal is to provide a quality experience we are proud of. We will use your feedback to improve product, training, and UX.
Replied March 2020
Billy
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Win-win-win
Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA, and benefits admin, in one system, we saved time and paid less than what we were paying for all of the other systems combined. The ease of use of the system is really the special sauce though. It ensures the end-user keeps their individual information up-to-date.
CONSCustomer support could be better. When we first joined we were able to pay for a premium support package but that option is no longer available. Wait times have been long lately.
Diana
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!
There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits. I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator. As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.
CONSI haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.
Kath
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2019
Great for small or growing companies
We have used Zenefits for almost five years now, and it's had its ups and downs but it is still a solid solution that is easy to use, offers a multitude of solutions and helps us in areas that we just do not have expertise (like payroll tax).
PROS- If you get insurance through Zenefits, the payroll option is extremely easy. Some integrations offered for 401k. - One Digital is a vast improvement as a Broker for insurance. Easy back and forth. - HRIS interface is easy to use. - Offers many different solutions for HRIS.
CONS- Needs more admin user privileges. Right now, there is just a superadmin and then a few lower level admins and basic users, but superadmins are the only ones that can fully oversee the performance management aspect. - More oversight in performance management software. - In performance management software, currently a 180 review is actually structured as a 90 degree. - Support needs work, but I think they are working on it. When it comes to tax payments and payroll issues, it tends to take the longest to resolve.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Love hate relationship
Listen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them.
PROSOk, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency.
CONSSometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were.