Payroll & reports and analytics. It gives you a wide range of options.

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

I have worked with ADP Comprehensove Services at a couple of jobs, and I receive consistenly great service every time! No issue that I may have is too bigfor them to assist me with, or find a way to resolve.

The prompt services, the care, thoroughness, and "follow-up" nature of the representatives

Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.

Overall, our experience has been extremely positive. Our costs have decreased, employee satisfaction has increased and compliance with HR and Payroll regulations has greatly improved.

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

Some reports could be named more clearly but there is nothing that I dislike!

I feel like ADP gets the job done and is an affordable option. For smaller companies, I see no reason for them not to use ADP for their needs. However, once you need to do more involved tasks the site quickly reveals how little capacity it has.

I appreciate that ADP is a pretty basic platform and most of the functions are easy to do once you know how. The customer support is usually quick to respond and helpful.

The platform is not intuitive or user friendly and I often cannot figure out how to do actions without guidance from an associate. Functions are never where you expect them to be, and the various site branch-offs make it even more confusing. The platform feels very outdated and not modern. Users often have issues locating documents in their own profiles. The reporting is extremely difficult to use and get the output of a clean report with exactly the specified parameters.

Love the recruitment/onboarding and benefits modules.

The flow of recruitment to onboarding to benefits. The entire lifecycle

the Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise.

I like the dedicated support staff that are assigned to us most. They are easily reachable and very knowledgeable.

I least liked the implementation team as they were very unreliable before they turned it over to our support staff.

So far, we are looking forward to working with ADP to get all our employment needs met.

Just starting, so far like the functionality of the database

Just starting and have not experienced the negative at this point.

Take my advice, outsourcing is NOT always teh answer. Things make look golden on paper and in "demo mode", but live on the floor during peak buisness hours, you do not have time to 'troubleshoot' a ADP ticket for teh 1,000th time.

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

They can pretty much offer or customize anything you need, and it's great to have one place to manage multiple functions, particularly as a department of one.

It can be pricey and there are occasionally some lapses in communication or transparency about some features, but there is also plenty I can do on my end to help mitigate that.

That we have all the programs together and it works decently.

It takes time to understand it and to get a straight question from customer service.

ADPs CS has been a real game changer!!

The implementation took longer to finish

You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can. The Comp Services team will become your coworkers - and the best ones ever at that.

Have had some issues with Tax Services but have seen a huge change the past 2 years for the better.

Overall I am not very happy with this program. It seems to cause more problems than it helps.

I do like some of the ease of use to access employees pay history, and that they offer summarized versions of some of the lengthier payroll reports if you're only looking for totals.

I don't like the frequent errors in employee paychecks, and the length of time it takes to get answers when seeking to resolve issues. Our company is terminating it's relationship with ADP due to said issues and more. Often we are stuck waiting for reports beyond the promised date, and this is problematic for processing regular weekly and bi-weekly payrolls. There are often so many adjustment files run that it becomes very hard to keep up with when added to the responsibility of processing regular payrolls. The adjustments wouldn't be a problem if they were timely, but sometimes adjustments are run up to a year after the fact, and all the transactions have already posted or been corrected through other means. If we run the adjustment reports, we run the risk of throwing off several accounts.

Exhausting.

The option for electronic onboarding is nice, and the database of employee is easy to use.

It feels like everything is a struggle to use, and there is no forethought in place for upcoming changes in the laws or policies. Example: EI-9 - sure, it's electronic and easy to use however, there isn't a mechanism in place to re-do I-9's that were done virtually. We will have to go back to using paper for those done virtually during the pandemic.

I've been using adp for 8 years and have gotten comfortable with the navigations and functions.

Accessibility from anywhere. Allows ability to work remotely with minimal impact.

Inactivity log out is too soon. System runs slow from time to time.

Payroll Calcs and immediate payroll previews

Often there are abnormalities that just happen without reason - they are very silo - often payroll does not understand HR or know how to fix benefits or time and attendance and vice versa

ADP is fairly easy to navigate anything I have had issues with were quickly and easily resolved with a simple call to customer service.

401k is not within the same program. I would prefer it to all be in one spot.

Its really user friendly and easy to use.

I have not had a bad experience yet so nothing so far.

I find it frustrating to use and my employees find it even more frustrating.

it does offer the ability to have several department codes and area codes for dividing up worked time in different areas. I can also check my paystub, hours, collect my W2 and other items all online

This program often does not register a punch in with consistency. it is pretty ridged, not offering the ability to edit information with ease, it treats all employees the same whether they are hourly, salary, full time or part time and in a large corporation it needs to be a bit more flexible since not all employees contracts are the same.

Good experience overall

Product is easy to use and navigate, easy to process changes

timing when reassignment to another department

I can be a one person HR department. Also, I can create reports that third parties are requesting in a matter of minutes since all the information is in one system.

That it entails all HR aspects. Love that everything you need to know is a click or two away.

The implementation falls short of the expectations. No true guidance is given. It is up to the implementer to make the decision, but what if we don't know how we want to set up the feature.

The system is very user friendly. We have created the system for our company from scratch and it has been very easy.

At this time we have not had any major challenges. When the is a challenge we call the 800 number and the assistance is really quick and helpful.

Over the years i have been assigned a number of Relationship Managers (RM) to work with our organization. Each RM has been a pleasure to work with. The RM's have helped with developing our employee satisfactions surveys.

The software has many features helpful for Human Resources. along with the software you get great technical support and excellent customer service.

So far, i can't think of any con's. However, i have recommended that ADP offer more hands-on live training li sessions. I enjoy classroom training that compliments my learning preference ad style.

I like that ADP is user-friendly. There are plenty of videos online to help with items that are more difficult to learn.

The price is a little steep. For the number of services received I assume it is fairly priced.