BrightMove

RATING:

4.3

(274)

About BrightMove

BrightMove provides on-demand recruiting software for staffing firms, recruitment process outsourcing providers and corporate HR departments. With access to over 1,000 resume databases, BrightMove’s sourcing tools assist recruiters with finding and sourcing talent. Social media integration allows recruiters to embed LinkedIn, Facebook and other social media profiles into candidate profiles. This feature means that recruiting departments can stay apprised of each candidate's professional progression, helping to keep the information in a database up-to-date. With the BrightMatch tool, firms can align qualified candidates with open positions across thousands of corporate sites. It also offers single-post capabilities to job boards and the tools needed to manage ...

Awards and Recognition

FrontRunner 2019
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Job profile

BrightMove Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for BrightMove

1 - 5 of 272 Reviews

User Profile

Scott

Verified reviewer

Hospital & Health Care

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Great product - easy to use

PROS

Ease of use. Very little training needed for everyday tasks. Candidate submitting, job building etc can be done in no time.

CONS

Reporting - all reporting can be done, training could be better. While reporting functionality is there, it is not easy to locate on your own.

Vendor Response

Thank you for taking time to provide feedback. We hope you are enjoying the new reporting features that were made available due to customer feedback like yours.

Replied November 2018

Scott

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

I love using BrightMove

The only reason I rate BrightMove as 4 Stars instead of 5 Stars (and 9 instead of a 10) is because I don't believe there is a perfect system for everyone.

PROS

Having worked in Recruiting / Hiring since 1993, I have used lots of systems over the years and can confidently say BrightMove is my favorite system. I think it is very intuitive and easy-to-navigate. And if-when I am ever not sure how to do something, I can find an answer to my question fairly easily on my own or by contacting a Customer Support person in the U.S. who is easy to understand (instead of someone overseas who has a thick accent and makes me repeat everthing multiple times).

CONS

I wish there was a Auto-Login feature or a "Keep Me Logged In" feature so I wouldn't need to put in my Username and Password every single time I want to use BrightMove.

Sarah

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

2

Reviewed April 2015

Okay product, crappy customer service

Pros - Easy to use, more additional functions (although most don't work very well) and cheaper than other options Cons - If you are operating in Canada many features are not yet functional; its annoying to use their LinkedIn integration, the resume formatting is so bad we often have to ask candidates to resubmit resumes directly to our e-mail; some issues with the interface/workflow; customization is time consuming or will cost you extra $ to do; the real CON is their customer service team I have asked questions several times, and if the issue is really basic they do okay, otherwise it can take weeks of e-mails back and forth, only to be told that the solution is either your problem or will cost extra to fix if you want........for instance I noticed that we were not able to integrate our BM account with our Monster account in 2014, at that time when I asked the CS team to address the issue it took several days of communications, and then I was told it was fixed, it was not fixed. Rather than continue to argue with the CS team at BM, we left it as is. Then in 2015 I again brought the issue to the CS team's attention, they said it worked again, and this time I decided it point out it still didn't work....they asked for our Monster rep's info to talk to Monster, only to then tell us it was our responsibility to deal/talk with Monster....urgh. Terrible customer service - exactly how do I communicate to one service provider about an tech issue that one of our other vendor's products has? It was the same with issues with Twitter integration, and several other requests I have had - basically figure it out on your own or pay us a lot to deal with our own crappy product bugs. Honestly, I wish looking back we had of gone with CATS. I have used that ATS in the past, and way fewer issues. Buyer beware!

Vendor Response

Thank you for your feedback. We appreciate your comments and concerns. While we certainly regret not being able to resolve the integration issue with Monster in a more timely manner, I assure you that we were working diligently behind the scenes to correct the problem. Unfortunately, we are sometimes constrained in integration situations, based on the flexibility, and responsiveness of the companies we integrate with. On a positive note, we were able to resolve the integration issue. We have additionally worked to improve on support communication during the resolution process. Thank you again for your comments.

Replied January 2016

Lisa

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2017

We use this software daily to manage applicants and record activities

PROS

You can easily parse resumes and create profiles. We have a chrome extension added to this site (Text Recruit) that allows us to text from Brightmove and stores the conversation history that is super helpful. It would be great if Brightmove had similar built in features without having to manage a separate software.

CONS

Refreshing the jobs is cumbersome. The website is less user friendly with too many options that we don't use. The reporting is less useful...if I want to pull all candidates in submitted status I just want to click a button and not run a full report. Better yet, I would like that report to have hyperlinks to the candidate's profile or job so I can work off of the report.

Vendor Response

Lisa, Thank you for the review. Regarding reports - we are enhancing this module with custom report building very soon. Target release time is less than 6 weeks. It's going to be a huge improvement.

Replied June 2017

Michelle

Human Resources, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Bright Move is easy to use

BrightMove is very easy to use and helps to streamline my process. The customer support live chat feature is wonderful, and allows me to continue to work instead of staying on the phone with a customer service rep. There are a couple of features that I would like to see come back (hourglass resume function, being able to print out placement details). Overall it works very well for my recruiting needs.

PROS

User friendly, bright move chat feature

CONS

New update has lots of bugs, took away good features.

Vendor Response

Thanks Michelle, Please take advantage of our new feature suggestion under the help menu to let us know what you would like to see us add, or bring back for you. You can add requests, and vote on other user suggestions - these are voted on internally every week and added to development if they have enough user support. Thanks again!

Replied February 2017