We used to use a huge spreadsheet. Obviously, this is much better. It allowed the managers to go in and adjust comp and bonus info without asking us to parse out their sections of the data. Overall, this worked extremely well.

FocalReview was easy to use and everyone was happy with it. The thing I liked most was the responsiveness of the support team. They were amazing.

I'm sure there are things that can be improved, but I can't think of any right now.

FocalReview has made our annual compensation and bonus planning so much easier for all users.We no longer need to keep awful spreadsheets - the tool does it all!

easy to use, quality UX, easy integration with our HRIS/Payroll system

At times I need to ask the SpiraLinks team for assistance as I occasionally forget the navigation path and or steps to some Admin areas/tasks

Overall, the experience was good. The customer service is top notch and I think that adds so much value. The system is very easy to use for the employees.

Their customer service is fantastic! I think the end user functionality is easy to use. It is a clean design and has a lot of features and items that can be customized.

To be fair, we had a tight deadline to roll out the product so I don't think we have learned how to manage the system ourselves very well. In that regard, the system is not very intuitave or easy to use.

Not only is the FocalReview tool flexible and allows the company to add new functionalities, but the team as a whole is listens, is open to new ideas and willing to develop the functionality!

It's flexibility to build additional features as the business grows and additional forms of recognition are added. This year introduced flexibility in changing the target variable. Last year considered adding equity grants and Total Rewards Statement. Delayed as both were not approved by the Board.

Some reporting that can be used to audit company data submitted. Suggest a simple report writing capability so don't rely too much on technical support. Also, it would help if there are available online "how to" guide/resources.

Very positive - extremely helpful and pleasant staff, and very collaborative not only during implementation but also during BAU usage.

Implementation was very flexible - the software can really be whatever the business wants it to be.The ongoing support during the pay review and bonus process from [sensitive content hidden] is second to none.

Potentially a few more "off the shelf" dashboard type graphs - but given how unique each client's interface will presumably be I can see that this is not easy.