High Line Software

4.00 / 5 (30)

About High Line


High Line offers a fully-integrated HRMS system for companies of many different sizes and types. The system integrates essential applications relevant to human resources, including payroll, core HR, applicant tracking and time and attendance. High Line can be deployed either on-premise or as a cloud-based system.

High Line’s payroll module provides the tools necessary to update and manage critical tasks. For companies that don’t wish to manage their own payroll, High Line can work with partner programs to outsource the function.

The talent acquisition module offers reusable job profiles with specified stages required for recruitment. Applicant self-service portals are also available for applications, pre-screening  and onboarding tasks such as I9, W4, TD1 and more. The time and attendance module features employee self-service timesheets and leave requests as well as electronically routed approvals. Schedules are automatically generated and include all approved leaves.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of High Line

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(19)

3 stars

(4)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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March 2017

Marjorie from County of Monmouth

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2017

Well designed with many features

The High Line product is well designed and offers many features. It is highly customizable so I think ease of use and customer experience can vary widely depending on how you customize. Once the system is set up it is very easy for the employees to use. The product has many different modules that are used together to create a complete employee picture. These can be added over time. Most records are date effective so you are provided with a very good historical picture as well. High Line has many consultants that can be hired to help with ongoing customization. As a government agency that hosts onsite and does its best to maintain the system in-house, we found that the IT people maintaining the system needed a higher skill set than what we originally planned for. Payroll and HR need someone who is somewhat tech-savvy to understand how the pieces fit together and advise how to best move forward with changes and additions. Value for money depends on how you choose to customize. If a complicated and/or lengthy implementation, it can get pricey but for a more straightforward implementation, it is very cost effective.

Pros

The database design and how the screens/forms work together; how you can drill down in the screens to get to more info.

Cons

It is large and a bit of a beast at times. The admin app is Java based which often causes desktop issues. When something goes wrong it requires some skill to figure out what's going on. Often High Line help is needed. Because it is highly customizable, it is impossible for High Line to test their patches and upgrades for all possible ways the system is used so it is left on the using organization to fully test all updates.

Response from High Line of High Line

Replied March 2017

Hi Marjorie - Thanks for the review! We are pleased Personality HCM is providing value to your county and would like to address some of your comments. As you are aware, the Personality HCM is now available as a SaaS/hosted solution, delivered entirely over the internet. The Java client is now typically only used by system administrators. This may help with some of the issues your encountering. Also, appreciate your comments about customization, however, note that we have not customized the solution for your county, rather standard configuration tools have been used to make Personality operate uniquely for you. Upgrades are designed to work with client configurations, however, as with any software, configured forms/fields/calculation still need to be tested to ensure they are functioning as expected. We are always available to help, so please do not hesitate to contact support with anything that comes up.

February 2018

Colleen from St. Louis County, Minnesota

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

We've been using Personality for 14 years and went from separate systems into one integrated system.

We went from two different systems into one HR/Payroll system. We gained efficiencies by only have to enter data once into one shared system. We eliminated a lot of human error that occurs when entering the same data twice. We were able to enforce our labor contracts by having only those involved in negotiations implement the updates to the system. We are now able to get real time data out of our payroll system to evaluate expected turnover rates, contract costs and stay current on meeting compliance issues.

Pros

Personality is highly configurable which is important when you have 26 different units that have completely different personnel policies, benefits, salaries and leave schedules that have to be evaluated for each employee, every two weeks during payroll. This configuration can be done by your own employees who are subject matter experts, who understand the macro or micro of your companies business needs. The ease of configuration allows the business owner to make the changes to the software based on their needs and not when the other software company gets you into their queue.

Cons

The color scheme for the test instance and production instance are the same and can lead to issues if you are not careful when working in one and thinking you are in the other. However I understand in the latest version currently being tested this is has become an updateable feature as well.

February 2018

Dean from La Crosse County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Wonderful product and support - Unfortunately we no longer use it.

We never missed a payroll. Unfortunately we moved to a new Payroll/HR system due to costs associated to the Oracle environment which did not align with our Corporate SQL Server standard.

Pros

The database was the most solid relational database I've ever used. It was developed with a very strong focus on standards and consistency across all products in High Lines suite.

We never missed a payroll in the 17 years we used the product.

The suite of products all integrated nicely.

Being a smaller company with their own development staff, High Line could quickly modify the product to meet industries changing needs.

Although the software frontend did change over time, the basic functionality never changed. It only got better with more functionality through each major revision.

Oracle database was very solid with years of database knowledge behind the product and with nice system administration tools.

Cons

Lack of a SQL Server database version creates a heavy dependency on Oracle creates a high cost environment.

New functionality was often added with very specific (or specific customer) focus specifications and requirements. This often resulted in a new functionality which was not very useful to the customer base as a whole. Often the functionality had to be reworked or "upgraded" to meet similar needs for the larger customer base. In some ways this could be considered a positive since they were constantly looking for ways to add functionality to the product.

February 2018

Frédéric-Martin from The CSL Group Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Good supportive team backing a great product that fits one of our hardest payroll environment.

Pros

Highly customizable from the front to the back end of the software implies a high flexibility from both the company supporting it and the product. The interface can be modified by each user to fit their need and allows for a wide variety of permissions based profile. As we deal with a highly unionized environment the capacity of the software to adapt to the evolution of the Collective bargaining agreement was a must and so far never been a show stopper whether by adapting our methods or the tool. The BI Tool has also allowed a great visibility into one of our major cost center and has been instrumental in gain of efficiency over time. Any request for support is handled in the most courteous manner and in a timely fashion. Information is also readily available through their wiki website enabling power users and IT to get quick access to information regarding the database and core component of the software.

Cons

The higher flexibility and use of it comes with a price as we had to train some of our users more in-depth than with some of the more out of the box system. The need for power-users is also very local as you customize the system. No other company will have exactly the same system and so you can have a harder time hiring specialized employee that already know the system or finding resources outside the Highline user community.

February 2018

Deana from Monmouth County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

The product has worked well for our needs, however, after 4+ yrs we still have modules to implement.

Customizable, reports, enterprise system (we never had a formal HR system)

Pros

The product is customizable to our needs. We have a complex calculation for health benefit deductions and were able to build it into the system. Anything that is input, calculated in the system can be pulled out into a report.

Cons

The implementation took many more man hours than we expected and we were not advised on this subject until we actually started implementing. Also after the implementation is complete besides additional modules, a team still needs to remain on the project for issues, upgrades, patches etc.

We also have several issues that have not been resolved for more than 1 year.

February 2018

Michael from Dane County Government

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Still the only software package that allows us to customize the process to our needs

Pros

The customization of the product to our organizational needs. Instead of adapting to the way a software package works, we were able to customize the package to our policies and needs.
Customer support is outstanding in the fact that when we contact them with an urgent need, they will work with us until it is resolved.
We have been with High Line since 1999 and have stayed with them after each system review for the functionality that is offered.

Cons

The only complaint we have had is with the Recruitment Module. Being a government organization, it is difficult to counter all of our recruitment needs to follow our ever changing policies.

March 2018

Judy from Stearns County

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Very flexible software. Can make it process almost any pay.

Made processing payroll much easier. My favorite process is trial calcs. We used to spend a lot of time figuring employees pay. Now it's a click of a finger

Pros

Once set up, processing payroll is quite easy to accomplish. User calcs run behind the scene to make even the most complicated payroll process quite nicely. Data entry is quick and easy. Pulling up information happens at the snap of a finger, so to speak.

Cons

Setting up the program is difficult for the non techie. User calcs must be written to make the system do more complicated calculations that are required to ensure payroll is prepared properly. Definitely requires a computer tech to maintain this system.

February 2018

Tammy from Cambrian College of Applied Arts & Technology

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

I am the payroll manager but had previously worked in the payroll office for 7 years.

Pros

I like that we can customize the software to accommodate 5+ different employee groups which have different payroll rules/collective agreements. It allows the user to make their own changes and test to ensure results are what is expected. This software allows the user to make changes to remain compliant with legislation changes, collective agreement changes, etc.

Cons

It becomes very difficult for new users to learn the "layers" of the product and understand how integrated everything is. IMUCs, Leave Plans and "programming" type work is difficult for succession planning.

February 2018

Derek from SaskGaming Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Dealing with customer support is always a good experience.

Pros

The application is fairly stable, we don't have to restart it very often during business hours.
Production issues are dealt with quickly by customer care and they are always friendly and helpful.
Screens, functions, reports are customizable which is really nice.

Cons

Our version still uses Java, which can be a pain to support sometimes due to the constant version upgrades etc.
Oracle licensing costs are expensive.

February 2018

Jacki from Stearns County

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

No turning back

Very easy to use.

Pros

Personality has a dynamic back bone that allows users the ability to design, shape and mold the software to meet your specific and ever changing business needs.
Highline's exceptional support staff and willingness to work through issues is amazing.

Cons

Reporting can be difficult for those who don't understand table structure and sql script.
Transfer of knowledge for system design is an extended process.

February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Powerful tool with bad documentation

Paying people is "easy" in this system.

Pros

Highline really allows you to do what you need. The setup is extensive and it is time consuming but it is also versatile.

Cons

The lack of training material or easily accessible documentation can be frustrating. The Wiki is okay but not always the ideal way to search for a question you might have. There are downsides to being too versatile of a system. Too many ways to do the same thing.

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Looking forward to Self Service Module for Employees

Waiting to utilize the employee and manager self service features.

Pros

Our upgrade to the NextGen of Personality will allow use to better utilize the numerous features the software offers and will improve our employees and managers experience with work flow and Employee and Manager self service.

Cons

Took a while for our project to get on track and have our project planning and implementation training sessions scheduled.

February 2018

Lisa from Snohomish County Government

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

February 2018

Been using HL for the last 8 years. We use HL for all employee personnel actions and benefit entry.

Pros

That is it customizable by Employer. I am excited about our upgrade in the next few months. All reports can be made into Excel which we are not able to do currently.

Cons

The program is cumbersome. Small edits can be a lot of work to correct. We have to be careful when entering because so many tables are multiplied in the background that correcting mistakes end up being a very manual process.

April 2018

Mickey from Rock County, State of WI

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Our organization has been a user of Highline's HR & Payroll system for over 20 years.

Very economical enterprise HR/Payroll system.

Pros

The ePersonality/NextGen software product line is solid and a much better economic fit for us compared to the competitors in the enterprise HR/Payroll space . The reporting and analytical capabilities of the system are impressive.

Cons

The user interface, while adequate, is sometimes confusing unless you have a solid understanding of the system.

February 2018

John J from City of Yonkers

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Much better than Ceridian

Pros

the whole product

Cons

IPRLUS - Should have a feature so that when the IRS sends us a letter to reclassify the employees Federal Status and Exemptions, we could trigger a radio control box identifying there is a letter.

February 2018

Dan from BC Transit

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Personality is highly customizable

Easier to administer than other systems on the market today.

Pros

The ease of customization and ability to add functions without breaking existing base functions. We are able to create usercalcs for our union deduction calculation easily

Cons

Working with Winward reports can be difficult. Sometimes reports do not format properly due to word or excel.

February 2018

Junyi from McKesson

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

a lot of functions but quality is not good

Pros

very flexible to define payroll rules and benefit rules. The self service and professional UI are customizable too. windward reports use word and excel as template. this make change or create new report very easy.

Cons

a lot of overhead which impact the system performance. Windward report performance is not that good.

February 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

As a customer for over 10 years - we are very satisfied with the value and support of this solution

HR / Payroll reporting. Enabling users to create their own calculations via IMUC IDIF as interface option Upload options

Pros

Flexibility of the solution - users can be very creative.
Support provided by the Highline is first class

Cons

Budget forecasting - we are not currently using the delivered solution and created an inhouse work around

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

The system is customized for our specific needs. This is a plus when the software was first chosen.

Pros

Ease and functionality for me. I can move through the system to find the information necessary. Very easy to find information.

Cons

Difficult to change some required programming when necessary. Not always to quickly change programming rules due to legislation. Sometimes slow in response to those changes.

February 2018

Susan from Reedy Creek Improvement District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Happy with the flexibility in the product that is all setup and not customization.

Pros

Happy with the flexibility in the product that is all setup and not customization. Customer support is great, and we have the hosted option and love it.

Cons

Could be considered difficult for some users. Mostly HR folks seem more interested in clicks and don't understand the functionality.