Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol

Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Intuitive User interface Easy to add new users Great scheduling utility incredible for contacting staff on a large scale Has a mobile app that users can use

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

Making scheduling a less of an headache. Being able to focus on other aspects of managing my restaurant.

Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.

Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.

The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

I miss using it in many respects, it feels very HR orientated which I enjoyed - I don't miss the slow and clunky loading and saving of data though.

A lot of really useful templates in terms of recording personnel records, plus a lot of really powerful automation ie. sick pay and holiday calculation - employee checklists etc - The payroll integration was excellent also.

unfortunately we found it to be very slow and glitchy, often having to refresh the webpage, or being unable to load properly.

I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.

I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.

If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.

The customizable job titles and departments make it flexible and easy to schedule all areas of the business.

It can be slow to load. This can be problematic in a fast paced business.

Less time spent managing staffing concerns and more time managing staff.

It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

This program was super easy to use and I enjoyed the level of communication

The only thing that was no fun was when I would be half way though a schedule and something would go wrong and I would loose my work

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Great software. Not sure about the business model, we eventually paid more for a different software that has better customer service for issues.

Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff

Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.

Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.

The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.

The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.

I loved this ease of hot schedules compared to other software. Much better ease-of-use and staff LOVES IT. Swapping shifts, requesting off, and keeping track of shifts is streamlined!

I LOVE hotschedules. It is the preferred software for restaurant scheduling! No drawbacks!

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

I am not quick to learn anything regarding computer programs, but hotschedules is very easy to use. Makes putting your schedule together stress free. At times website itself has issues that can be frustrating.

Makes schedule making quick.

The website goes down or kicks you off for extended periods of time. I will say this happens less frequently than it used to. I have used hotschedules for almost six years.

It was clunky and difficult to use. Did not work for mamy staff members

It waant intuitive to use. Felt that i needed a special certification just to get started.

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

I would recommend Hot Schedules to any employer that has a lot of employees they are writing schedules for.

I liked how much easier it made my job. No longer was I receiving phones calls from employees wanting to switch shifts and then having the other employee call and verify that they were picking up the shift. The request was made online and all I had to do was approve. It also helped greatly with accountability since it recorded who was working what shift and when.

It wasn't an easy program to learn how to use. I struggled with learning all of its functionalities which made schedule writing very stressful until I figured it out.

We use a few of your products, HotShedules, LogBook, Inventory. All of them make our job easier and more affective. There is a lot of room to grow with the Inventory product. Hopefully we will see improvements in the future. Still, very pleased with all the products.

IOS Compatibilty, cloud based.

Reporting can be cumbersome at times. Not all functions work well on Safari Browser.

I absolutely loved HotSchedules!!! It was so easy to use, and so convenient to see my schedule in real time! It was also great to be able to send messages back and forth with other employees or mass emails for shift coverage. HotSchedules made my life as a server SO much easier and convenient!

There isn't much to complain about with HotSchedules. If I was going to suggest any change, it would maybe be to spruce it up a bit so it's a little more colorful. My schedule and messages were always in grey and black. Color isn't necessary, but it is a little more appealing.

Pay the money, reap the rewards, save time and be on the floor with your team where you should be!

RELIABILITY!!!It never goes down, support is always helpfulBest scheduler features in the gameTemplates for quick entry are great weekly startersColor coding makes my life so much easierTransparency, every stroke documented

Takes getting used to and learning as it is complex software but get hot keys down and you've got it! Make sure you have a fairly beastly computer...it's a lot of real time processing.

I would like to see an option to add special event to the schedule calendar. This would help us as a reminder to adjust schedule to accommodate for the increase or decease of business. Also it would provide historical data for future budget/forecasting.

-It's available in a smart phone app -employees are able submit days off for approval -forecasting

Adding event to schedule calendar