The software is user friendly and most of my clients are finding it easy to use and besides that it helps them have total control of their business without compromising reliability

Like all other software's you need to learn how to use it, not too much of a Hassle thought, you will need to focus on the goals not the challenge

It's basically HR outlined for you to make life easier especially for me as a Sole Proprietor, running everything alone.

The features they offer help you to sort out things so very clearly, and my business is based on organization so I love it's organizational features most.

I gave Customer Support 3 stars because I have never had to use it, so I can't give an honest rating on it. For that reason, I would consider it my least favorite feature because it's the only one I don't have to use.

Cost-effective and comprehensive utility and tools.

Ice hrm has allowed our office to reduce clutter and paperwork of manageing employees, monitoring attendance, and implementing training. It is a terrific value for everything it provides. The time tracking alone is worth the recommendation on it's own.

Very little customer support from what I have found. More training materials should be provided, especially for the initial setup. Some features, such as clocked in status does not work (online version).

I like that it offers a variety of features that are easy to use and train on. We use it everyday. Our team loves it

It seems old and run down with its color scheme and layout. Also would love for training videos to be created for easier training g

Price and ease of tweaking some settings. We rolled this out to 20 employees and within a year had 45 employees in it.

It takes a bit to understand how the whole IceHRM works. Can take a bit of time to find a setting and such.