Cost-effective for not-for-profit organizations; easy to use; tech and training support are excellent

Always have to log out and log back in to change from module to module (i.e staff have to log in to ESS to enter time off requests then log out of ESS and log in to Timesheet module to process timesheets) No option to set up employees on teams with the ability to view a team calendar that shows time off requests submitted, in progress and approved - this feature would make vacation and other time off planning much easier for departments.

For what it is - a complex employee database - it does an excellent job for us without a lot of expensive froo-froo. It has a basic look to it but that doesn't hinder its usefulness or logical flow of modules. I am always learning new features to use and trying to implement what I can to make our lives easier. I like that they are open to suggestions when we have them and are always progressing.

I like the logical flow of the software when using it. It just makes sense to me and this helps a lot for every day use. I also like that updates are ongoing and they are constantly looking for and making improvements.

There are many features that we don't use... there are a couple things that I still haven't quite mastered yet but that will come with time. Sometimes we run into problems when we are trying to make the software work for our unique workplace. However, we always get excellent help figuring out a solution (if available).

Ability to pull reports Ability to keep our HR information electronically Ability to look at our organization's HR in a systematic way Ability to complete and approve of electronic timesheets

I like that it gives us an organizational snapshot of our HR, and that we can print reports when we need them. There are other capabilities that this software allows us to perform, such as electronic timesheets. This way, we can keep all of our attendance records in one place and cull reports if needed, on what would have been an impossible task.

Unfortunately, after getting this software and our comprehensive training sessions, for the most part, we are left to navigate the murky waters of updates and errors on our own. There are times wherein a call to support would lead to a roundabout of being pass around from support person to support person, but then there are times when we would get pretty direct help as well, so the customer support is a hit or miss. Usually the misses involve more IT-related issues. I wish there were more notifications about new features and how to use them instead of relying the customer to read the update documentation (which we have to find ourselves, I guess)? Furthermore, because the headquarters is in Toronto, we can't get support after 3PM or so, even though we may have problems later than that. That is quite frustrating. The software is also not very intuitive at times. The language used to describe things can be confusing, and on the web version, you have to sign out to use each module. I wish there was a way you could just navigate from one module to another.

Everything I need in an HRIS system. Easy to use. Excellent attendance management features, allows you to create accurate accruals. Excellent support from service representative. Walked me through my year end to ensure all accruals were zeroed out and new ones created properly and accurately

Can't create your own reports. The continuing education section can be improved. Our reports are very messy and hard to pull up accurate information due to way too many options. Probably our fault, as each user enters information differently. CSV reports aren't always very clean.

Human Resources & Managers in other sites have access to the same information in one location. Easy to use and find information.

The things I like most about this software are that it is: easy to use, understand, show people how to use, and import documents. The import documents feature eliminated managers in other site from keeping duplicate paper copies.

The Employee Demographic screen is not split into tabs (Personal, Organizational, Misc.). I wish all of this information was on one screen but understand why you could have made this change.

Customer support is great! We use this software to track vacation, sick and float time. Our courses are now being entered along with licencing for physicians/nurses with documentation pdf's. At end of year, Barbara always assists me in closing out the year.

I love that I can call the customer rep if I have a question/issue and she is always there to support me. This program was so easy when we had a Ministry of Labour Health and Safety inspection. I was able to show our Health and Safety courses (taken by employees) using Info:HR.

Some of the functionality is not as user friendly as I would like. Although they have a website and Barbara, I would still prefer to have a hard copy manual that I could refer to BEFORE having to make that call!

Level amount of employee detail that can be stored in the software. The ability to export employee data to microsoft excel & word. Interfaces with our payroll system

it interfaces with our payroll software not only employee data but attendance also (once we get through the testing of the mapped information)

not being able to customize and create our own reports; picking and choosing different components of the software to reflect in one report. Restricted to what is offered by the software

Biggest benefit = employee self service. Saves a TON of time and aggravation to our human resources team.

ESS - user friendly. Staff consider making changes to software based on input from users. Any glitches with the system are dealt with quickly.

Reports could be more flexible, allowing for longer periods of time for data capture. More reports available to staff in ESS.

We use this to track several HR statistics. I use the reporting continuously, specifically 3 times per year for reports to our Board members. Administratively, it is a fairly easy system. However, it is a simple system therefore, not having a tonne of options. Maybe we are growing and are growing out of INFO:hr.

Simple to use - Self serve functions - The reporting works fairly well.

Limited functions - Limited reporting When uploading reports from INFO:hr to Excel for instance, we must always modify the formating. The column headings, and rows do not allign.

The ease of use and the numerous reports that are available. Also, the support-line at HR Strategies is superb.

Wish it had an integrated scheduling and payroll product. We have a separate Scheduling and separate in-house Payroll product so too much double/triple entries.

An on-line system that is easily accessible to obtain information required in a quick and easy to use tool

easy to use system - enjoy the added functionality available for creating Form 7's, recruitment module, etc.

Creating reports is cumbersome. It is not possible to simply go into the system and click on the information you want to pull out. There are canned reports that often do the job however if an existing report doesn't exist for my needs then one has to be created - either through our trained in house IT contact OR I have to pay and wait for INFOHR to create it -- there has to be a better way to obtain simple data that is in the system - I just can't quickly pull it out when I want it.

Very easy to use, ability to track information well for our corporate needs and able to grow with our needs as well.

The software provides features that are simple to use and maintain, as it pertains to employee information, tracking attendance managing timesheets. Customer service is always knowledgeable and ready to provide resolution to issues.

I wish the integration with our payroll software would be smoother but we are in the implementation phase so it may take some time to adjust to this new process.

This program has many more capabilities than our former program, which means less programs to track all of the various information that Info HR tracks.

I like that there are many reporting options for the various data that we enter into the Info HR program and it fairly user friendly.

I find that entering in different training events takes more time than our former program but the ability to run more types of reports within this data makes it better in the long run.

The software allow the HR department to remain updated with current and historical information.

It provides the information that is applicable to our HR needs. Any new employee is able to be trained on the software with minimum supervision.

It could be more tailored to the Bahamian workforce. However, due to our current financial constraints we are unable to remain update as the software enables.

Ability to customize and run reports. Being able to view attachments.

Ease of use. We have rolled out to our management group and they are using the system regularly as well.

Difficult to get point in time snapshots. Security module is complicated, even though we have implemented role based security. InfoHR could improve their on-site training support and promote this as an opportunity.

Reduced duplication and increased efficiency.

Ease of use. Just the right amount of product, not too showy or overwhelming.

Some compatibility issues at first but customer service to make this work overshadowed any challenges.

I like the ease of use with its logical/intuitive navigation. Additionally, HR System Strategies provides great Customer service!!

It would be great if it could be even more customized but this is likely the limitation of any system. There have been occasional glitches when implementing software upgrades that require some work to resolve.

I like how easy it is to input different items. Changes are easily made and we can literally track almost any item by changing the labels.

Reporting functions. Seems like we always have to have a custom report built for things that you would think you could report on.

I like the self-service module. The employees like it and it has saved administrative time and effort.

There are some reporting limitations in Info:HR, e.g. I can't generate a quick report on employee total FTE.

- cost effective - comprehensive offerings - some ability to customize - Canadian - the people you are talking to get what Canadian based HR professionals and companies need to track and report on

- their customer service and technical support staff seem to have too much on the go. While they are still responsive it is not as timely in some cases as it was years ago - ESS module sometimes suffers with adequate communication and while the information still submits it could be more timely - the look and feel of the software isn't as modern as some others available on the market and this can be a challenge with employees who are encouraged to use the software

The ESS (Employee Self Service) module is very helpful. This allows all staff to have access to their own information, they can update their information and submit time off requests.

Finding information and running specific reports in InfoHR hasn't been overly comprehensive. I have struggled to run the specific reports that I need, when I need them. I normally figure it out, although it just doesn't seem very straight forward in comparison to systems I've used in the past.

Management team purchased this prior to my position. Just thankful I was able to transfer all the time away, and other tracking, to infoHR, as they were using excel sheets prior to my start date.

Customer service is great. Agent always responds within a half an hour to hour. The possibilities for online management of employees are endless.

The physical appearance and some of the functions are outdated. The customization to suit our organization would be costly.

Staff are able to input timesheets and we can see updated information on the infohr software.

The reporting features are good. We can generate reports based on individual and programs. It has a few modules that are helpful as well.

Doesn't integrate with other programs well (i.e Accpac). Would like more modules to incorporate an onboarding feature

Ability to customize fields and reports to our unique needs.

Customization results in many issues/glitches when updates are applied.

Electronic tracking of employee information

Easy to use, excellent security controls

Doesn't allow the option to create your own reports