Cost-effective for not-for-profit organizations; easy to use; tech and training support are excellent

Always have to log out and log back in to change from module to module (i.e staff have to log in to ESS to enter time off requests then log out of ESS and log in to Timesheet module to process timesheets) No option to set up employees on teams with the ability to view a team calendar that shows time off requests submitted, in progress and approved - this feature would make vacation and other time off planning much easier for departments.

For what it is - a complex employee database - it does an excellent job for us without a lot of expensive froo-froo. It has a basic look to it but that doesn't hinder its usefulness or logical flow of modules. I am always learning new features to use and trying to implement what I can to make our lives easier. I like that they are open to suggestions when we have them and are always progressing.

I like the logical flow of the software when using it. It just makes sense to me and this helps a lot for every day use. I also like that updates are ongoing and they are constantly looking for and making improvements.

There are many features that we don't use... there are a couple things that I still haven't quite mastered yet but that will come with time. Sometimes we run into problems when we are trying to make the software work for our unique workplace. However, we always get excellent help figuring out a solution (if available).

Ability to pull reports Ability to keep our HR information electronically Ability to look at our organization's HR in a systematic way Ability to complete and approve of electronic timesheets

I like that it gives us an organizational snapshot of our HR, and that we can print reports when we need them. There are other capabilities that this software allows us to perform, such as electronic timesheets. This way, we can keep all of our attendance records in one place and cull reports if needed, on what would have been an impossible task.

Unfortunately, after getting this software and our comprehensive training sessions, for the most part, we are left to navigate the murky waters of updates and errors on our own. There are times wherein a call to support would lead to a roundabout of being pass around from support person to support person, but then there are times when we would get pretty direct help as well, so the customer support is a hit or miss. Usually the misses involve more IT-related issues. I wish there were more notifications about new features and how to use them instead of relying the customer to read the update documentation (which we have to find ourselves, I guess)? Furthermore, because the headquarters is in Toronto, we can't get support after 3PM or so, even though we may have problems later than that. That is quite frustrating. The software is also not very intuitive at times. The language used to describe things can be confusing, and on the web version, you have to sign out to use each module. I wish there was a way you could just navigate from one module to another.

Everything I need in an HRIS system. Easy to use. Excellent attendance management features, allows you to create accurate accruals. Excellent support from service representative. Walked me through my year end to ensure all accruals were zeroed out and new ones created properly and accurately

Can't create your own reports. The continuing education section can be improved. Our reports are very messy and hard to pull up accurate information due to way too many options. Probably our fault, as each user enters information differently. CSV reports aren't always very clean.

Human Resources & Managers in other sites have access to the same information in one location. Easy to use and find information.

The things I like most about this software are that it is: easy to use, understand, show people how to use, and import documents. The import documents feature eliminated managers in other site from keeping duplicate paper copies.

The Employee Demographic screen is not split into tabs (Personal, Organizational, Misc.). I wish all of this information was on one screen but understand why you could have made this change.