All Patriot Payroll Reviews
1-25 of 3,368 Reviews
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Darrell
Entertainment, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2021
The Perfect Payroll Solution for Us
Mark
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Patriot Payroll belongs on the short list for any small business looking for an online payroll svc
Very easy setup and it's very easy to run my payroll. Also easy to add and edit employee details. Quarterly tax filings are automatic. Their recent fee increase does begin to lose their edge on competitors that offer similar services at only slightly higher fees.
PROSThe service was very easy to set up (that said, I did choose to move from my prior online payroll service, to Patriot Payroll, on the beginning of a tax year). Running a payroll takes fewer steps than Intuit QuickBooks Online Payroll, which I've previously used. The user interface is intuitive with a ready help function. Good reporting capabilities and it's easy to see what taxes were taken and when they were remitted to taxing authorities. Quarterly reporting is very easy.
CONSCustomer service at implementation was very good. However, subsequent interactions with customer service have been inconsistent in that sometimes their response has been slower or less complete than I'd like. Also, although I don't consider it a "con," Patriot Payroll does deduct from my corporate bank account all payroll taxes the day after each payroll is run, rather than waiting until they are due to be paid to taxing authorities. This means taxes due quarterly are deducted from the corporate account as many as three months in advance. I assume Patriot is making some interest income off holding these monies. This early deduction is something QuickBooks Online Payroll did not do, in my experience.
Reason for choosing Patriot Payroll
Price and available reviews for the service I was seeking.
Reasons for switching to Patriot Payroll
The monthly service fee for QuickBooks Online Payroll makes no sense for very small businesses such as mine.
Jo Ann
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Patriot Review
The cost of Patriot Payroll Software is compatible with the online payroll industry, and I find that their customer service team is the best.
CONSLearning how to create reports to fit my needs. Thank God for their customer service team!
Reason for choosing Patriot Payroll
The cost was within my budget at the time of purchase.
Chris
Electrical/Electronic Manufacturing, 2-10 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2017
Get a real company to do your payroll
It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.
CONSYou can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.
Vendor Response
I'd like to take the opportunity to clarify some of your misgivings about Patriot: 1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made. 2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off". 3. Next pay periods DO automatically populate. This was a feature we added last year. 4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals 5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.) 6. Our QB export only sends by pay date, not pay period. 7. We appreciate that we can make our navigation easier, and our UX team is on it! I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!
Replied May 2017
Melissa
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Big fan of Patriot Payroll
This is the first web-based program I have used and I have been very happy with it. It's easy to navigate and easy to find any reporting I may need.
PROSHaving a website-based payroll system makes it easy to access. I can keep track of paid time off, deductions, garnishments and all the reporting. I appreciate being able to see past reporting and filings as well. It's live time so I can see employees logging in and out of the timeclock. Working with technical support as always been a positive experience, I can get answers right away.
CONSThe con about using this system is that it is not correctly registering our overnight crews clock ins and outs. Because they clock in the next day their hours must be manually corrected. I was told this is being worked on in order to get corrected in the future.
Reason for choosing Patriot Payroll
At the time I think Gusto was charging a little more and also the sales team seemed more aggressive.
Reasons for switching to Patriot Payroll
Previously the company was using a physical timecard system. Staff would swipe a card in and out. Then you would have to export that time into the software system. This system also did not keep track of overnight time correctly. Everything was very manual and staff couldn't see their timesheets or add in time off.
GERALDINE
Transportation/Trucking/Railroad, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
I'm so glad we have Patriot
Helpful customer service. Ease of use. Affordable.
PROSCost, mission statement gave us peace of mind.
CONSI can't think of anything. The closing of the bank last year was a concern but we trust that Patriot has found a secure alternative.
Reasons for switching to Patriot Payroll
QB changed their structure and was not cost effective
Betty
Religious Institutions, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Church Payroll
My experience has been very good. We were using ChurchTrac and they decided to stop doing payroll. They gave us a list of options and we checked into the different programs. Patriot had good reviews and the pricing was pretty good.
PROSDirect Deposit and ease of use are high on the list for Patriot Payroll. When I needed help Patriot replied in a timely manner and solved my problems.
CONSI don't have anything that I can think of that I dislike.
Reason for choosing Patriot Payroll
Patriot had exactly what we needed. The other programs were either too costly or had more than we needed.
Reasons for switching to Patriot Payroll
We made the switch to Patriot because ChurchTrac was dropping the payroll feature.
Regina
Consumer Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Very Happy
I was afraid to go with them at first but after my first call with a representative, they made me feel at ease.
PROSIt's easy to use and the support is very knowledgeable, friendly and readily available.
CONSThere is nothing I do not like about it.
Reason for choosing Patriot Payroll
The price was a great factor and the ease of the product.
Reasons for switching to Patriot Payroll
It was too complicating and I like the fact that patriot does the reports for me.
Eric
Medical Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Honest Evaluation of Patriot Payroll abter 4 years
good and support staff is easily reachable and always responsive
PROSI can run payroll from my phone if it is necessary!
CONSSome reports I would like to have are no available in the system
Reasons for switching to Patriot Payroll
They didn't do local tax reporting when I left
Stephen
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Long Time Small Bus Owner Recommending Patriot Payroll
A long time user who appreciates the efficiencies it offers. I've felt confident each quarter and end-of-year when taxes have to be paid that I can easily retrieve the necessary data so it can be done right.
PROSThe support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.
CONSThey sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).
Reasons for switching to Patriot Payroll
Greater ease of use, cost advantage, better reporting features.
Rob
Health, Wellness and Fitness, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Owner/President
Could not be happier with this product.
PROSI liked that is seamless with the Patriot accounting software, and that it is priced competitively. It was so easy to set up with the help of a customer service person, and using it bi-weekly, is a quick and easy operation. I can't believe it is possible to have a better option.
CONSThere are no cons that I can think of. The payroll software has been amazing.
Reason for choosing Patriot Payroll
I felt that Patriot was a better option. It would integrate seamlessly into my accounting software, and I felt that I had better control over it. After watching the video, I felt even better about it, and after installing it with the customer service person from Patriot, I felt even better about deciding to go with Patriot. After using it, I feel it was the best option and I am glad I chose Patriot.
Ronnie
Commercial Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Summary
Major benefit is Patriot is less expensive than ADP and easier to use.
PROSTo generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.
CONSNavigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day. I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed. Improvements to adding Group Term Life income at the end of the year could also be a suggestion. Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.
Reason for choosing Patriot Payroll
Price and salesman was not responsive to questions.
Reasons for switching to Patriot Payroll
Price and difficulty in processing a payroll
Gandalf
Financial Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Great for tight budgets
Overall, Patriot has been a great tool and it freed me from the clutches of Intuit, maker of Quickbooks. I spend a fraction of what I used to pay Intuit and I get more features with better customer service. I also looked at Gusto and Paychex, but Patriot was the cheapest option with the most features, hands down.
PROSI signed up as a Partner and got 50% discount off the retail rates. I like that the full service payroll handles all the tax remittances and reporting. Plus, I generated W-2s with the click of a button.
CONSMy biggest disappointment was the 4 day lead time on Direct Deposit. We typically set up pay periods to end on Saturday, so we had to run payroll on Monday in order to make direct deposit show up on Friday. That left no cushion of time and a holiday pushed the direct deposit back to the following Monday! The "solution" was to Prefund the Payroll by giving Patriot a "Deposit" that they used for each payroll and then "refilled" to the set amount. Luckily, this worked for my some of my clients, but many of them can't afford to tie up that much cash. This may be a deal breaker for some companies.
Reason for choosing Patriot Payroll
It was cheaper and had more features. Easy decision.
Reasons for switching to Patriot Payroll
Intuit has terrible service, terrible business practices, and fewer features. It was a no-brainer!
Carol
Accounting, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
I'm quite satisfied with Patriot Payroll
All in all, I appreciate Patriot Payroll. It's very fast to run, provides a summary that contains nearly all the information I need in one place, provides a PDF file that reflects pay stubs, by employee and it's all quite straightforward and fast. Journal entries are easy to construct with the information given for summary entry into General Ledger. And I do not have to pay by the year which is one of the reasons I switched from another software.
PROSPatriot was a breeze to set up, even mid-year and mid-quarter. Payroll is very easy to run and because my clients don't feel comfortable giving access to their bank accounts, I simply provide a PDF of their check stubs for the given week and they write the checks, it works quite well. I am in a different state than my clients but we work by mail and email so PDF files are fine. I have one client that I also use a different General Ledger Accounting software for and I simply journal in the Patriot payroll in journal form at the end of each month. I can break down the detail as much or as little as I need.
CONSState of California requires a breakdown per quarter of how much each employee was paid and how much tax they paid for State Taxes. This is a little more difficult to put together as there is no report labeled State payroll. Possibly it is there I just haven't found it specifically, but it is always the most challenging part of the quarterly payroll tax process. I would also like it if child support and Cal Savers could be on the same report as payroll tax deductions. If I had more employees it would be a bigger problem for me.
Reason for choosing Patriot Payroll
Patriot Payroll was competitively prices compared to Quickbooks. They were willing to charge monthly rather than yearly. Quickbooks had begun to demand more control and higher prices.
Reasons for switching to Patriot Payroll
I thought the continually rising cost to use QuickBooks for the small number of employees was too much. Additionally, QB requires a yearly fee and sometimes a monthly fee as well. I just didn't like the feeling that I had no options but to continue to pay high prices. Because I live in a rural area I have limited internet access so a hot spot, on metered usage is a must. Thus I need to keep as much on desktop as possible.
timothy
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Extremely easy to use - Excellent US-based support
I absolutely love how responsive Patriot's support is and it's US-based, which is a huge plus because of alternative language barriers or time zone issues. They offer phone, email and/or chat support with low to no wait times. I love how self-explanatory things are - it's easy to 'find' what you're trying to do in most cases, without enlisting the help of Support. Definitely saves me time and money versus using an overpriced and under-delivering PEO, that's for sure.
CONSPatriot does not yet offer the ability to break employees out by department, which is particularly useful for reporting purposes, when entering info into accounting software such as QBO, etc. While I'm told they're working on this functionality, it's been 9 months since I was told this and am still not hearing updates on progress in rolling this out. But we have since come up with a feasible workaround and realize no single solution will do 100% of what you're needing, in almost any case. So it's not impacting our workflow in an overall negative way, it'd just be nice to have this when it rolls out.
Reason for choosing Patriot Payroll
Price and support
Reasons for switching to Patriot Payroll
Overpriced PEO services didn't fit our model anymore. We can easily run payroll and manage HR functions in-house, with Patriot.
Karen
Medical Practice, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best Business Decision!
EXCELLENT COMPANY! I LOVE this company! I only wish other businesses were as easy and user friendly as Patriot!
PROSI do not have a business degree but I have my own medical practice. I used other companies for payroll and they repeated made mistakes and were expensive. I switched to Patriot 2 years ago and have been so happy about my choice! The staff was very helpful getting set up and once I was set up, it is so easy to use! I would never return to the big companies! I recommend Patriot to all of my colleagues!
CONSThe ONLY con is that it takes 5 business days to get the payroll done, so if there is a holiday and we forget it falls in the middle of the week, I end up having to hand write the payroll instead of direct deposit.
Reason for choosing Patriot Payroll
It was straightforward, very affordable, and easy to use!
Reasons for switching to Patriot Payroll
Awful customer service and poor product- and always trying to sell me MORE poor product!
Lucille
Accounting, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Accurate, easy to use software and full of features
Working with Patriot software has been easy and worry free over the past years. The tax payments are made timely and are accurate. Customer service is available to speak with via telephone which is a major plus.
PROSEase of use and the features the software provides
CONSAs a full-service payroll subscriber there is no way to run a Form 941 without producing the entire quarterly tax report package. The workers compensation companies only want Form 941, so therefore I must use pdf software to extract this from from the package to submit.
Reason for choosing Patriot Payroll
I chose Patriot software over others because of it's price, features and live customer service options.
Reasons for switching to Patriot Payroll
Patriot software provided better reporting and more features. In addition the software is online so I an access it from anywhere to process my client's payroll
Craig
Information Technology and Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Basic Payroll for Small Business
For small business, it's a great value. We are Full Service Payroll customers so I can't speak on partial service. I understand there is some manual effort on your part if you take the partial service option. My CPA was amazed that Patriot does Full Service payroll for what they charge. Like the Accounting Software, it's pretty basic compared to Quickbooks but if you only have a a few employees it's not a big deal. I also like that if you have a payroll question on "Why is this happening" they can answer it. Sometimes the answer goes beyond the functionality of the software and that's ok that their team will do that. Customer Service is excellent. Highly recommend Patriot.
PROSThe full service payroll is totally "hands off". They do everything, including filing reports. For the price it's a bargain. I can run Payroll in less than 5 minutes. The Wizard works well. If you make a mistake, delete the run and start over. Software is highly Available, as it is in AWS as I understand. Have never had an unplanned outage. If you are looking at the Payroll, consider the Accounting package also as the integration is totally seamless.
CONSThe reports can be confusing, but that's not an issue with the software, it's because I'm not an accountant. YTD reporting could be a little better.
Reason for choosing Patriot Payroll
Mainly cost. It's no frills software but it gets the job done for us.
Daphne
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The ease of Patriot Payroll
The staff is wonderful to work with. Tha software is like Payroll for dummies. Ease and very affordable.
PROSPatriot has a very simple approach for the layman. If you don't understand they guide you and with patience and ease to get the job done. I highly recommend the payroll software.
CONSI've only used Patriot for just over a month. So far so good.
Reason for choosing Patriot Payroll
I had QB online. Loved the live book keeping but when I called the payroll dept to find out what they had to offer they started the payroll when I told them not to because I wasn't sure if our EIN was going to change because we applied for Sub S corporation status. When I called and informed them that i did not approve of the start for the payroll and that i wanted a refund they never refunded the monies. I had the name of the person that helped me and the date and time. To no avail no refund. So I lost trust in them and in the end they lost a customer.
Reasons for switching to Patriot Payroll
Paychex flex is very expensive. triple the price
Snehee
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great Product at competitive prices
Love it. Been using it for over 2 years.
PROSThe UI - it is super easy and user friendly. The FAQ - it is one of the best FAQs and super accurate. Always resolved my problems. The cost - Super competitive and cost effective
CONSI wish they would not charge extra for using the payroll for competitors.
Reason for choosing Patriot Payroll
Cost effective, free trial and great customer service
Danielle
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
The best decision!
Purchasing access to the Patriot Software program was one of my best decisions. In fact, I wish I had started sooner because it would have saved me a lot of time and money. I appreciate knowing when I call for tech support I will be able to speak with a person in a timely manner, and that person will be patient with me. I cannot imagine growing my business without Patriot Software.
PROSI am both a scientist and an educator, not a business person by training. Patriot Software was recommended to me by my accountant. I primarily use the payroll features for my small business. It is so easy to use for both myself and employees. I appreciate the fact there is an employee portal. All of the features from running payrolls, to creating W2s is so user-friendly. And when I haven't been sure how to accomplish something the phone in teach support has been amazing. Aside from the product being a wonderful time saver for me to use, it also at a price point that is incredibly reasonable.
CONSThis is one of the rare items I have ever used where I have nothing constructive that should be changed. I have been thrilled with all aspects of the Patriot System.
Reason for choosing Patriot Payroll
I spoke with their representatives a number of times on the phone and really liked the staff I encountered. I also felt the services I needed were offered at the right price point for my small business.
Richard
Restaurants, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Outstanding Product
Customer service can sometimes seem limited and that is knowledgeable as you would like. But overall customer service just stand out for the willingness to try to meet the demand.
PROSThe software is exceptional in value As integration of employees and tax documents. Patriot software it’s a user-friendly and intuitive product that is easily and asset for any company organization.
CONSCustomer service can sometimes seem limited and that is knowledgeable as you would like. But overall customer service does stand out for the willingness to try to meet the demand
Reason for choosing Patriot Payroll
I felt more comfortable with it in the face and the simplicity of use.
Reasons for switching to Patriot Payroll
Cost savings and value for the money
Sherry
Financial Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
Patriot Payroll does the job!
Patriot finishes out the taxes and all allowing my clients to focus on running their business instead of filing and paying taxes.
PROSPatriot makes setting up payroll as easy as possible. They assist in so many ways when necessary. The ease of running payroll is unbelievable. I have worked with other payroll companies and they by far are the best.
CONSI have had a few suggestions of how they have the report section is set up but I can get what I need with some tweaking. I also would like an automatic setting for salary runs.
Reason for choosing Patriot Payroll
Price mainly but also some podcast recommendations.
Dan
Civil Engineering, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Solid Tool, Some Shortcomings
Performing the payroll function is the easiest and best function. It has been simple to learn overall (with a few exceptions). Those items I had issues with the support team was great in assisting me directly (usually the chat function).
PROSEase of performing payroll functions that are beyond my capabilities. Enter all the data and it runs appropriately, collects the taxes, and keeps us legal and current on tax liabilities. These are all functions that would take significantly more time to accomplish without Patriot (and I would be uncertain if they were done correctly).
CONSSeveral of the tools are difficult to use/understand how best to use such as the PTO/holiday accrual system, paycheck withdrawals, etc. I did figure out how to use them, but once I did, there were "orphan rules" I no longer needed/wanted and no way to delete them (and no way to make them do what I needed, which is why they were abandoned). The other issue I have had is the way PTO works (rules are limited and I need to make too many manual adjustments). Also, the turnover from 2020 to 2021 was challenging. I had to complete payroll yesterday (1/4/21) before COB and the Patriot Software had a glitch (per my conversation with one of the Patriot representatives) and we were not the only affected company. I did manage to push payroll through, but rather than 30 - 40 minutes running payroll, I spent most of the day. Fixing issues, answering employee questions, etc. On the timecard, I would like to be able to simply and easily enter 100 or more charging categories for projects. I'm looking for a new solution because there isn't really a simple way to administer that type of requirement in the timecard system
Reason for choosing Patriot Payroll
The company seemed to align with my personal objectives and views - good back story (this is what originally made me look at them). The cost was a factor and that I didn't need a detailed and complex process for payroll since we are less than 10 employees.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
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FUNCTIONALITY
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Reviewed March 2022
The Pros And Cons Of Patriot Payroll: Everything You Need To Know.
Overall, I have had a positive experience with Patriot Payroll. The staff is friendly and helpful, and they always answer my questions in a timely manner. I appreciate the fact that they offer both online and offline payroll services, which makes it easy for me to stay compliant with the IRS. I would definitely recommend their services to other small businesses.
PROSThere are many things that we like about Patriot Payroll. First, they offer a variety of services that cater to our needs. Second, their customer service is excellent. We always receive prompt responses to our questions, and their representatives are always willing to help. Third, their prices are very reasonable, and they offer a variety of payment options. Finally, their software is easy to use and very reliable. We never have any problems with it, and it makes processing payroll a breeze.
CONSThere are a few things that I didn't like about Patriot Payroll. First, their customer service is not the best. It can be very difficult to get in touch with someone who can help you, and when you do, they often don't have the answers to your questions. Second, their website is not very user-friendly. It can be hard to find what you're looking for, and the layout is not very intuitive. Finally, their prices are a bit high compared to other payroll providers.
Reason for choosing Patriot Payroll
When it came time to select a payroll provider, Patriot Payroll was the clear choice. We evaluated a number of providers, and Patriot Payroll was the only one that could offer all the features we needed, as well as the personal touch we desired. Their online payroll software is easy to use and makes submitting timesheets and processing payroll a breeze. Plus, their customer service is outstanding. Whenever we have a question or issue, their team is quick to help us resolve it. We highly recommend Patriot Payroll for businesses of all sizes!