PayFocus Software

4.56 / 5 (25)

About PayFocus


PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The software is cloud-based so that administrators can access payroll functions remotely and ensure that employees are paid on time and accurately.

PayFocus lets users import time clock files and has a self-service portal where employees can view and download their personal data, paystubs, and other information saved in the system. The software key features include advanced report writing, new hire reporting, direct deposit capabilities, and on-site manual check writing. Employers can track benefit accruals, and employees can view their compensation information via an employee self-service portal.

The system’s functionalities include goal management, compensation management, time and attendance, and employee scheduling. The product works with smaller companies in almost all industries and is Mac and Windows compatible. The software integrates with other internal systems, Benefitmall software products, and third party partners.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

25 Reviews of PayFocus

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(7)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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April 2017

Melissa from Baystate Restoration Group, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2017

Made payroll a breeze

Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Very Organized from an employee point of view

We have been much more organized with our details around pay being kept in a central location

Pros

BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.

Cons

We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

February 2019

Terri from New Life Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

February 2019

PayFocus

Pros

Overall, the payroll entry is fairly user friendly, and the reporting standard reports are good. The team is helpful to get back to you with issues.

Cons

I had a horrible time setting it up in the beginning, and counted on them for a lot, which was set up incorrect. They have helped work through it, but I continue to have issues with the tax piece, which they file for us. Also, the custom report piece is not very user friendly.

March 2018

Krissa from Del Sol Research Management, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Extremely easy to use and wonderful set up for both employer and employee!

Pros

I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

August 2016

Tracie from Frontera Cattle Co. II, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

BenefitMall Payroll

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros

Self explanitory

Cons

No cons that I have encountered...

August 2016

Stephen from Grabner Benefits

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

It doesn't get easier than this!

My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

Pros

Ease of use. I don't have the time to learn a complex payroll system.. The Benefit mall payroll system is easy to use and understand.

Cons

I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

August 2016

Frank from Bren Enterprises Inc dba The UPS Store 1391

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

I love my new payroll service

I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

Pros

I am not a tech savvy person, so I would say the ease of use is the biggest thing for me so far. Just login, enter the data and you are good to go. Reports are easy to access as well

Cons

None that I can think of.

October 2017

Maribell from Trellis

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

easy and organized

Pros

I enjoy a website that is easy to navigate through and not overwhelming, just straight to the point, no hassles

August 2016

Tammy from Lakeway Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

BenefitMall Payroll Review

I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

Pros

It is a user friendly system

Cons

It times out quicker than I would like.

April 2016

Courtney from World Care

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

April 2016

Great online platform

Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

April 2016

Jadrian from Legacy Chiropractic

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

User friendly and awesome customer care!

I have had a great experience with Payfocus! I am not very tech savy and have found it very easy! The customer care over the phone, in person, and via their online chat has been very helpful and went out of their way to help me navigate anything I couldn't figure out myself. We just filed our taxes and it was a breeze! It was great to have access to all the reports we needed. I am very pleased with Payfocus!

May 2017

Tricia from Mid Valley Foods, Inc.

Company Size: 11-50 employees


Ease-of-use

4.0

Functionality

4.0

May 2017

Automated timecards are wonderful!

I've been well taken care of along the way.

Pros

I have access to all my payroll records at my fingertips.
Reports are easy to run.
Support has been great when I need help.

Cons

It's taking some time to get everything running smoothly adding the TimeFocus. But the PayFocus got going very quickly.
It has been an adjustment with a few glitches along the way but there are enough people I can attempt to contact for help that I always get help and my problems get resolved.

April 2016

Shannon from Paccom Realty Advisors Inc

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2016

Their software ROCKS!!!

I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

August 2016