PrimePay

RATING:

3.6

(181)

About PrimePay

PrimePay makes payroll and HR complexity disappear for small and midsize businesses. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional "I can't believe how simple that is" experiences for HR and finance pros and every employee. More than 18,000 clients rely on the PrimePay Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work. Want to know more about our technology? •It just fits. PrimePay is HR and payroll on your terms – a plug and play solution that gives you options, so you can quickly start with basic payroll or HR and add time tracking...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

PrimePay Pricing

Please contact one of our sales reps for more information about pricing.

Starting price: 

$60.00 per month

Free trial: 

Available

Free version: 

Not Available

Payroll Dashboard

PrimePay Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for PrimePay

1 - 5 of 181 Reviews

User Profile

Carolina

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

Massive payroll data through data upload

The most common problerma I could solve using this software refers to solid reporting functions. These functions improve auditability for information and make actionable decisions within the company.

PROS

One thing I love is that I can automate complex calculations, as well as past, present and future tax changes, which helps me to reduce the risk of compliance issues.

CONS

So far I could get a handicap or negative aspect of Synchr that is meaningful, however I could say that is not aimed at small businesses and maybe that detracts functionality.

Ananay

Law Practice, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Great Service but.....

We are using the Time Clock System as well a complete Payroll Services.

PROS

User Friendliness and Helpful Customer Service Team.

CONS

I wish an email or reminder would be sent when there's system update.

Reasons for switching to PrimePay

Because I wanted the same type of program for the Time Clock. I didn't want to have 2 separate bills every month. It is very user friendly and easy to manage employees since we have 2 office locations.

Vendor Response

Hi Ananay, thanks so much for the nice review! We appreciate your business and hope to have many more years with you.

Replied December 2019

Jeanell

Civil Engineering, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2024

Your Payroll system is awful

Worse than Horrible - Excruciatingly Painful and the most frustrating organization that I have ever done business with. Also I put in a request for a 1099 for a company that did work for us and I received a message that it was handled but the 1099 did not arrive. So I call and PP said they would resend - that was weeks ago and I still have not received it.

PROS

The W-2 forms were sent on time. Other than that Nothing!!! - it sucks.

CONS

It is so difficult to set up the pay rate - the system keeps doubling the pay rate for one of the employees and I have to get help through customer support every month. When I call Customer Support I usually have to wait an hour to get help. Sometimes after listening to "Your call is important to us please hang on the line and your call will be answered by the next available agent" for an hour the phone hangs up on me. When I do get the agent, they fix it and tell me that it is all set for the next payroll and I won't have that problem again but the next month goes by and I have the same problem again - month after month after frickin' month.

Reason for choosing PrimePay

I met one of the sales agents how sold me the plan years ago. It was fine for a long time and I regularly changed payrates for employees with no issues - not any more - now it is a constant struggle and I'm not even trying to change the payrate, it just keep doubling it anyway.

Catherine

Wholesale, 51-200 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2019

SyncHR from a Users Perspective with some insight into the Admin Side

Overall it has been nice and simple to use. Nice UI for the most part and it allows company wide announcements for updates and so forth. It's a nice place to house tax documents and benefit information.

PROS

It is pretty straight forward in terms of where you need to go to look for certain things. Sign in and you have a menu of the different things you have access to depending on what your HR wants you to see. We can access our tax info and see our personal info. It's really easy to make changes to your information if needed. Clocking in and clocking out is straight forward and if any change requests are needed that is easily doable as well. Requesting time off is very simple and to the point which is always helpful, your balances are readily available.

CONS

From time to time it glitches and I can't even log in or if I log in I can't access any other pages except the one that you land on once you log in. At times clocking in lags and it looks like it freezes but then when you refresh or clock in again it logs both clock in/out times. From the admin perspective approving changes at times gets missed or the changes don't get saved properly. It would be nice if for example adding time or making changes, the time will calculate for you, say adding 4.37 hours to 12:17pm to complete an 8 hour shift.

Thomas

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

PrimePay Review

The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

PROS

We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

CONS

The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

Vendor Response

Thank you so much for your kind review,Thomas. We're so glad to hear that you've enjoyed working with our team. We look forward to continued success together!

Replied September 2019