The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.

Ease of setup and use. Very quick to learn and the support is amazing

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

Very poor and deeply disappointing. Companies like this give the software industry a bad name.

The promises that were made up from but never materialized.

Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service has always been great and consistent, which is important to us.

East of use, cost and Great customer service

When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.

It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees.

I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.

It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.

Very easy to work with, highly recommend to other companies

Very user friendly, support is very helpful

Couldn't change multiple user wages at one time had to do them individually.

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Our experience with Rise hase been positive overall. Getting support via email or chat is sometimes frustrating but issues/difficulties are always addressed in a timely manner and followed up.

We use direct deposit payroll and have Rise pay our deduction payments to CRA.It is fairly straightforward to set up pension and benefit aspects of payroll.

It would be worth your while to find someone with payroll experience when fiest setting up your payroll. Customer Support is helpful but you will need to understand some payroll specific language.

Rise allowed us to formalize and simplify our payroll system, which has been extremely valuable. Having gone to the trouble of getting set up on Rise, the ongoing work to keep our payroll system running is now quite minimal, which means payroll gets done, taxes get remitted, and we can get back to work quickly.

- Rise has spent a lot of time on onboarding and support, and their support has also typically been quite responsive. - While Rise is a fairly complex system, once we got up to speed, our payroll workflow every month is pretty quick and painless. (I would expect this is the case for most users who have extremely simple payroll requirements) - Rise is free for smaller companies, which is a price that you really can't beat.

- From time to time it's felt like we were interacting with someone who didn't have a great handle on the nuances of what we were trying to accomplish (particularly when we had questions at tax time), which has resulted in some hiccups around our payroll tax filing. Our support experience has often been quite good, but it's been uneven, depending on who we ended up talking to.

It is clear that the company is not focusing on customer feedback in any capacity. I have escalated our very long list of concerns after 2 years and many of them seem to be complete news to development leadership. I really really wanted this to work out, and I think the company is trying, but I am not sure there is light at the end of this tunnel. There are better solutions out there for comparable cost - don't waste your time with Rise if you are looking for an HRIS. I would only recommend the payroll product.

Payroll solution works well (intermittent EHT remittance issues aside). For an Ontario-based company with under 200 salaried employees, RiseHR payroll solution does the job well. Time Off user interface and employee end-user experience has been positive - employees like the tool and find it user-friendly.

We did not end up with a solution that was sold to us 2 years ago. The company focus switched entirely, several times and no new features or modules have been rolled out in two long years (no Performance, no ATS, no employee Onboarding, no Pulse Surveys). Not one piece of feedback has been incorporated, some very small, obvious and painful (like being able to report time off balances for current employees only or at least have a column of status by which to sort). Their website is still advertising benefits integration and pulse surveys, none of which are actually active modules currently available. The entire HRIS right now consists of Time Off and Employee directory (not even employee self-service right now). This is blatant misrepresentation.

Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.

Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.

Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced.

The user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable

Reporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature.

Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need.

If things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually.

Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small.

The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc.

I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often.

Save time

Convenient to have all records for multiple companies using one login. Tons of options in payroll instructions.

Mass changes to benefits/benefit deductions (done annually) can be a bit cumbersome when you need to change multiple items for a large number of staff. Further automate stat pay calculation!!!

Excellent experience with RISE platform all around

The staff like the ease of use for the software. Payroll loves it for accuracy, ease of use and reporting.

Some annual and integration snags for our set up of flex and vacation accruals policies.

Their PR system is simple and user friendly. It saves a lot of my time when I finalize my employees' payrolls and year-end for their T4s.

When I need their support to change my PR configurations or have some questions, they are very helpful most of times but sometimes totally not helpful. Depends on to whom you speak...

Ease of use. Submitting payroll is simple and can be done in under 10 minutes for my small business. Saves me hours each week.

Last minute issues (just before payroll must be submitted) and getting a hold of customer service to correct can sometimes be tough. But customers service has improved quite a bit in the last little while.

The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location.

Minimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed.

Software is easy to use, and accessible as long as there is an internet connection. Shows multiple companies on the same profile, which makes it easy to approve for multiple companies

The process is very manual for T4s, would be great to have this as a more automated process. I really liked having a point of contact who handled a lot of the issues I had in the past. Not having a direct line has resulted in inconsistent responses and delayed response times. Considering the price per employee I would expect more service.

I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now.

The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.

None!

I can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider

Over all service is not impressive. Software is absolutely obsolete!

Everything is easy. People are friendly and helpful!

Ease to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky.

when employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours.