Salesforce Work.com

RATING:

4.0

(43)

About Salesforce Work.com

Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for an approach to drive individual and team performance. With the solution, managers can coach their team members and deliver feedback on how individuals are performing against their goals. Work.com is suitable for companies that need to align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools. With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amazon gift c...

Salesforce Work.com Pricing

Free trial: 

Available

Free version: 

Not Available

Chatter Integration

Salesforce Work.com Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Salesforce Work.com

1 - 5 of 43 Reviews

User Profile

Almodyr

Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Personal experience

My overall Salesforce experience has been very positive. The platform has proven to be extremely user-friendly and intuitive, making it simple to customize and manage the system.

PROS

Salesforce appeals to me because it is a simple, cloud-based platform for managing customer relationships, tracking leads, and automating sales processes.

CONS

The least that I liked aspect of Salesforce is its complexity. It is a powerful platform, but it can be difficult to learn and use, especially for non-technical or inexperienced users.

Thomas

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

SalesForce for the small user

We were attempting to organize our internal processes in Salesforce, granted our process were not well developed, our hope was we could fine tune processes and implement them in Salesforce. We share the blame for the difficulty because we really needed better developed processes, but we were pretty early in the development of our business. Probably should have waited a couple years before turning to SalesForce.

PROS

Great functionality, decent customer support and training were available to us. We found when we ran into issues, we had difficulty getting someone to help us

CONS

Too cumbersome for a small organization. We were always working on the implementation versus running the daily business.

Reason for choosing Salesforce Work.com

Reputation and recommendation from friends and associates in more sophisticated businesses.

Reasons for switching to Salesforce Work.com

ACT was too passive and Salesforce seemd like a much more activity based and data reporting solution.

Mary

Computer Software, 51-200 employees

Used daily for less than 6 months

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2016

Would not recommend.

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

PROS

Chatter - sharing information with colleagues as well as recognition badging system

CONS

Goal Setting and Performance Reviews Expensive

Jackeline

Automotive, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Salesforce is one of the bestest and comfortable softwares to work and complete daily tasks.

I personally like it, is one of the bestes platforms compare to the others I used in past works

PROS

I actually like that everything is super easy to find, if I need to find my client's documents I can do it really fast and even call them or send them an email through it.

CONS

I could say that the set up is a little complex but you can handle it.

Reasons for switching to Salesforce Work.com

Five9 actually has a lot of problems and it disconnects you from the system

Jo

Philanthropy, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it.

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

PROS

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

CONS

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.