SAP SuccessFactors


 

SAP SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the product is mobile, giving users access to their account to view recruiting data, project updates and more.

Core HR, payroll, applicant tracking, on-boarding, learning management, performance review, goal management, and compensation management are all available in the SAP SuccessFactors suite.

SAP SuccessFactors Learning, combines social learning, learning analysis and content management as part of the learning management module. One feature, SAP SuccessFactors iContent, or “content-as-a-service," allows companies to manage digital learning materials, including course materials, training videos and presentations. It also comes with the Jam social collaboration tool built in. With Jam, employees can create training materials, record videos, and share content, ideas, or discussion topics throughout the organization.

SAP SuccessFactors can be implemented in a number of industries - healthcare, retail, manufacturing, nonprofits and more.

 

SAP SuccessFactors - Stack ranker
 
  • SAP SuccessFactors - Stack ranker
    Stack ranker
  • SAP SuccessFactors - Gap analysis review
    Gap analysis review
  • SAP SuccessFactors - Mobile accessibility
    Mobile accessibility
  • SAP SuccessFactors - Team view with feedback
    Team view with feedback
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

96 Reviews of SAP SuccessFactors

 

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Software Advice Reviews (54)
More Reviews (42)

Showing 1-20 of 54

Michael from Brill
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Great HR software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One centralized location for all your HR data: pay, hire date, picture, personal details, hierarchy, goals, reviews, etc.
You can use the app to look up who people are 'discreetly'
Web based, access it anywhere

Cons

Completing reviews can be a bit cumbersome (lots of sending info back and forth)
If you make an error when updating someone's information/details/review it can be difficult to fix the error

Review Source
 
 

smit from GSTMadeEasy
Specialty: Accounting / CPA
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Perfect HCM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good software with in depth details and management highly suitable for large enterprises.

Pros

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons

1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

Review Source
 
 

Jasper from EY
Specialty: Other Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

SuccessFactors, the Samsung of the HR software world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you would like to compare it to the mobile phone market, it could be seen as the Samsung in the market, whereas Workday is the Apple in the market.
SuccessFactors doesn't give the Apple kind of feeling, but by far has better (and more) options inside, whereas Workday tends to be perceived as a bit easier to some customers, while you do loose a lot of functionality.

Pros

- Highly flexible for a cloud based product;
- Offers a lot of options to customise as a customer after the implementation.

Cons

- Has a lot of features that won't be useful to a lot of customers;
- Doesn't always give you the feeling it's one system if you combine various modules.

Review Source
 
 

Brent from VitalSmarts
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

SuccessFactors has made my new employee onboarding easy and clear

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great way to agree on and work toward KPIs with your team/group

Pros

Our HR department created an 20-step onboarding plan for me in SuccessFactors. Now that I've gone through all of the steps, I feel like I know the basics that I need to know for working here. Not the role-specific experience, but the sometimes hard to obtain, internal experience that makes getting work done easier.

Cons

There really aren't too many "cons" from my point-of-view. I also like the "KPI" section. If there is another "con" I guess it's that I don't understand how SuccessFactors and "Jam" are different and what should be done in each.

Review Source
 
 

Adnan from Atos India
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

User friendly LnD Portal

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall effective and efficient product, however Search and Navigation should be considered for further improvisation for enhanced experiences.

Pros

One of the best Learning and Development product for up skilling and training of work force of any organization, simple, effective, efficient.

Cons

Some of the features like search and User Interface can be further improvised with better and easier browsing capabilities for better navigation across published content.

Review Source
 
 

Arthur from Manufacturing
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Always easy to use and simple

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Application is easy to use and navigate online. Used it to perform annual performance review. Anyone can get use to the application quickly.

Cons

There really weren't any flaws that I noticed on the application. Sometimes you had to save your progress twice or else it wouldn't save.

Review Source
 
 

Areane from FSPMI
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Awesome Product Features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product has been very helpful for us with my colleagues. The customer support has been really accommodating on all of our concerns.

Cons

Sometimes it runs a bit slow but that happened to me only twice. Other than that the product is very good

Review Source
 
 

Nicole from ITHACA
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Learning with SuccessFactors Helps a lot

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

SuccessFactors helps our team with learning courses easily. It connects all the team members with various courses on the cloud. Easy to use and reporting helps with a lot of custom options. Great tool for learning management. Helps with managing courses and other related information for team members.

Review Source
 
 

Stacy from Systemax Inc.
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Housing all information in one application is very helpful and there was a smooth implementation with all the cheat sheets.

Cons

A general canned application and with minimal functionality, unless your team has the ability to write in workarounds. Initially I believed the product to be more sophisticated.

Review Source
 
 

David from PepsiCo
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

HR Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based product with quarterly releases for improvement. Easy backend configuration setup for admin users.

Cons

Unstable at times and based on how much data is configured, it can run very slow. Also the reporting and analytics tool is not as intuitive yo use.

Review Source
 
 

Kirsten from Barefoot Networks
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Success is what you get

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Beautiful dash makes for happy employees. This tool really brings inclusiveness to a large and small company with its ease of features.

Cons

Fairly long implementation process even with a small company - but most are. SAP really wants you to be the catch all for questions so they try and make you know as much as possible to be able to be the source of all communication / support. Not ideal if you have a small team and can't designate hours to being that person

Review Source
 
 

Julia from Food & Beverages
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Just okay compared to others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Obviously integrates seamlessly with other SAP tools which is nice if you/your company use the full suite of products.

Cons

It seems to be very slow at times and overall the software is a bit outdated/not as intuitive as others. The price is a little high, but pretty decent for a large company. I wouldn't say the learning curve is minimal and the customer support has been pretty dismal, at least for us. Price isn't great as they charge extra for certain features

Review Source
 
 

Albano from Information Technology and Services
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Great product for Talent Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The more mature and complete SuccessFactors solutions are: Performance and Goals, Learning

Pros

There is a very configurable solution, user oriented and, flexible process. The system provide a full range of HR solutions : learning management system (LMS), performance solution, recruiting assets, applicant tracking platform, talent management, succession planning, and HR analytics.

Cons

Perhaps the weakest points of SuccessFactors solution are the price, I thing it´s expensive, depending on number of modules and user. The support service is slow sometimes.

Review Source
 
 

William from BCGDV
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Review of SuccessFactor LMS and Performance Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a stable LMS and performance management systems, SuccessFactors can do the job. However, if you are looking for a more agile and innovation solution, I suggest to go for other platforms.

Pros

I like the stability of the SuccessFactors LMS and Performance Management system, especially the LMS side where the automated course and curriculum assignment process is streamlined.

Review Source
 
 

Angel from Zodiac Aerospace
Specialty: Engineering
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Tier 1 System?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Review Source
 
 

Rajesh from Siemens
Specialty: Other Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

SAP tool review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons

Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

Review Source
 
 

Jennifer from Murata Electronics
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

SAP SuccessFactors HRIS - Solid performer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solid platform with appropriately timed releases.

Pros

Integrated solution with many configurable features. Offers full lifecycle modules which enhances productivity, reporting and metrics.

Cons

Training methodology is lacking-Most learning has been through self discovery. Also, Support forces you to research an answer prior to assisting you with an issue.

Review Source
 
 

Cam from Uqam
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product is easy to use. I particularly like the interface over HRM for example. It does all we need it to do.

Cons

The program can be sometimes extrenely slow, and we have to wait several minutes to process. Also, it would be nice to have a quick access.

Review Source
 
 

Kelly from Beaird Group
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great functionality; poor customer service model

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SuccessFactors was at the forefront of goal setting/performance management back in 2007. The product features remain strong.

Cons

I am very disappointed with SAP's customer support model for SuccessFactors' clients. SAP makes it very difficult for clients to create their own forms in the system so they need to hire a 3rd party vendor and pay per hour for support. Additionally, if a client has a technical issue, they need to log a ticket and wait weeks for a response. There is not a way to speak with a "live" person unless you pay extra for one of their support packages.

Review Source
 
 

Paul from Hu-Friedy
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Enterprise-level HR solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system had the basic functions needed to store and track candidates through the recruitment process.

Cons

The system feels outdated and is not very intuitive. It felt there were too many steps to achieve what we need.

Review Source
 
 
 
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Showing 1-20 of 42


August 2018

August 2018

Not sexy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Gets the job done without anything exciting to offer

Pros

Offers basic functionality and reporting… Does not require a lot of customization

Cons

Interface looks old and dated – this will not be appealing to users compared to other systems

Review Source: Capterra
 

Fernando from Pelissari Gestão e Tecnologia
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Too complicated...

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Quality
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My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Review Source: Capterra
 


August 2018

August 2018

Success Factors is a decent product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The reviews were easy to type in for employees and employers.

Cons

The interface itself was not always the most easy to understand in terms of the progress of reviews.

Review Source: Capterra
 

Jonathan

August 2018

August 2018

Excellent application for production companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons

It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.

Review Source: GetApp
 

Shane from pSemi, A Murata Company

July 2018

July 2018

Decent HR tool to keep track of performance initiatives and objectives.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

All-in-one tool that allows employees, managers, and HR to process all information, one stop shop. Measures metrics, weighted goals, etc. for annual and semi-annual goals. Setup to send any alerts or updates directly to email inbox.

Cons

Performance and objective goals can easily be mixed up. Once a goal is submitted, it cannot be deleted only edited (could be preset by my company).

Review Source: Capterra
 


June 2018

June 2018

Choose a better big-box solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

SuccessFactors allows for an enormous amount of data to be entered in and gathered by the system, and all of the content types allow for great flexibility.

Cons

It's an enormous beast with a dated back-end and lackluster front-end. It's not intuitive at all, and requires an enormous amount of maintenance.

Review Source: Capterra
 

Sulakshana from GMR Group

June 2018

June 2018

Perfect HCM Suite for a large business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. User friendly
2. Self Explanatory
3. Easy to log into mobile app by just scanning bar code.
4. Vast and indepth
5. Highly customizable.
6. As an administrator, it is easy to work on.

Cons

As an administrator I find that it has taken time to integrate with SAP On premise software.
As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

Review Source: Capterra
 


June 2018

June 2018

Easy to use recruiting and HRM software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Interfaces well with other SAP programs and outside websites to provide an effective and efficient HRM software.

Cons

As like almost all SAP software, requires some customization and up front work to tailor to specific businesses.

Review Source: Capterra
 


May 2018

May 2018

Horrible UX, hight cost and lacking features (Recruiting module)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons

- Crap UX: Means many clicks = drags down productivity
- Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above
- No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings.
- This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost.
- No built in surveys. For instance if you want to check your candidate experience and such.

The list goes on but you get the picture.

Review Source: GetApp
 

Melissa from Starkey
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

I use Success Factors for performance reviews for myself and coworkers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I find this Software to be easy to use after you've become familiar with it. I like the workflow aspect of it so that you can easily see progress during the different stages of the performance reviews.

Cons

I think that the software looks old and would benefit from a refreshed look/new skin. I think a re-design would make it more intuitive.

Review Source: Capterra
 

Aubrey from appsFreedom
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Evaluated 2 HCM solutions for the company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This will grow with the company

Pros

This came with the entire suite of human capital management software, SF learning and Talent acquisition and management. cloud based solution that you pay as you go and pay as you grow. Completely scalable.

Cons

this solution is very expensive and took longer to integrate then expected.which took up more man hours then expected.

Review Source: Capterra
 


February 2018

February 2018

A heavy-handed antiquated approach to career development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Encourages quarterly check-ins through an automated reminder process so that managers must think about performance reviews more than once per year.

Cons

Clunky form submission process sometimes results in lost work. Language checks often flag false positive results, such as describing "the old user interface" being flagged as "age-ist". Their heart is in the right place, but it needs some tuning. Support for a more lightweight OKR-driven approach instead of filling out massive forms would be more in-line with modern performance review practices in place at orgs like Google.

Review Source: Capterra
 


January 2018

January 2018

Solid learning platform with all the features you need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Self-explanatory, love the due dates/retraining, platform has many features. The product offers a great layout for the learner experience.

Cons

Since SAP took over, customer service is weak. Often they are not very responsive. Price is on the higher side.

Review Source: Capterra
 


December 2017

December 2017

A true legacy system - difficult to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Gave me experience using a large, bulky legacy ATS.

Pros

Enterprise-level; worked well for ~100 Recruiters + ~100 HR representatives to use together. Was stable and consistent.

Cons

Poor UI/UX, difficult to use and to navigate. Features and flow doesn't make logical sense in many cases, and slow/difficult to use quickly. Very poor functionality to enable collaboration across roles/teams.

Review Source: Capterra
 


November 2017

November 2017

Depends on your Instance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that this software can be integrated between modules and is extremely customizable with the support of system adminstrators and analysts. There are lots of options for building an Applicant Tracking System, Onboarding platform and Performance system.

Cons

Costly to work with SAP and get the best support - if paid for, there is a lot of great support resources! Integrations are not fully developed for being such a large firm. Modules have been created by different companies and acquired over time. Some functionality is not fully developed and sometimes the vendor loses focus.

Review Source: Capterra
 

Sarah from TranSystems
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Decent program but our platform is outdated.

Ease-of-use

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Value for Money

Ease-of-use
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Pros

The software is very customizable and we've been able to update content as needed with ease. The recruiting and professional development categories are decent.

Cons

Our platform is outdated and we'd have to pay a rather obscene amount of money to get it up-to-speed with other clients. The recruiting pipeline is sluggish and we often have to rely on working with third-party support rather than getting what we need from SAP support.

Review Source: Capterra
 

Bob from Ocean State Job Lot
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Great system for performance management and talent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Great Talent tool

Pros

I love the succession planning tool, how you can get feedback through performance management, as well as the ease of reporting.

Cons

The only cons are it can me more complex then it needs to be. Training non technical leaders on the system is a challenge.

Review Source: Capterra
 

Terri from Gordon Development Group

October 2017

October 2017

I have been a user since 2001 - work with many clients to implement this product and go through upgr

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I like the continual upgrades, and now that the road map is more defined and predictable we know what is coming -- new enhancements with Recruiting and Performance

Cons

Customer Support levels should be improved and the global payroll needs to come forward. Core HR product is coming along

Review Source: Capterra
 

David from Pepsico.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Easy to use but slow system

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Easy of use and access to a cloud based sas system.

Pros

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

Review Source: Capterra
 

Dean from Adsi

April 2017

April 2017

Success & Reward

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Great product, you can automate your people processes, improve visibility and efficiency, and transform your business turning strategy into execution every day.

Review Source: Capterra
 
 
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