I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization. We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people! •The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership. •The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

My overall experience it was OK. It was not terrible as it could be as some other systems I’ve learned were a nightmare. The system was once you learned it not so bad and easy to get through.

The pro to this is I took the time to learn and make my own notes on it. I made my own training guide I had communicated with their customer service enough to where I knew a lot of the answers to the problems that were being had amongst our candidates that were calling in and our supervisor so I could help. Problems were daily so my pro would be that I knew what I was doing because I had to learn. I think the notes in the system are great because you can go in and add and it takes the dates down and you could add as many notes as you want I do Not like the fact that you could edit a note that means anybody can edit or disturb whatever note that you have written beside yourself. Sometimes the The system freezes and I know it will go on a wrong person‘s profile as well.

I like the fact least that you cannot export to a spreadsheet. I also didn’t like how there was no option to either select a majority of candidates on there and either send a mass message to all of them or letter email stating they were declined or sending them an email showing them that I received your application.

It's rough! Ask for a trial or sandbox before signing a contract. Whatever you do, please do not sign a contract without trying it out first. Try the calendar, text, and navigating, and see how user-friendly it is in actual use. Have multiple users provide feedback on the system's use before making a decision to sign the contract.

The Indeed integration allows you to customize your budget vs. selecting from a predetermined budget.

It has not saved me money or time. They don't offer a sandbox or learning environment. We're being asked to test and train in a live environment. The issues encountered are all discovered in a live environment. We're two months behind schedule as it's not working or functioning in the way it was sold. Their internal implementation team has turned over once. Impressive Kickoff call, but after that, it goes downhill in support, active listening, and addressing real concerns. They will address the low-hanging fruit, they just lack the ability to read the room and address the elephants in the room. Not only are you asked to learn a new ATS, but a project management system, a text, and a calendar application. It's not scalable, it will need to be programmed and templets set up by each individual user. It's been a very difficult road going through the implementation. It's an outdated ATS, they piece together a lot of features, but it doesn't come together as a seamless product. Clunky is the word I would use after using several other ATS providers. Professional recruiters were not considered in the design or layout of the system. Recruiting can be a fun and enjoyable career if you have the right technology, this system takes all my time and effort away from recruiting. Countless hours have been put into testing and troubleshooting their system for them.

I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

We've used it to hire our staff for over 4 years so there's that. It just feels like it should do more for the cost.

Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc.

There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate.

Initially used in a larger company and the training process for managers to use effectively was long and confusing. Have a plan to implement and train users thoroughly or it will not be used correctly. Once familiarity is there it is a great tool for a team to use to be on the same page for hiring process where turnover is more frequent

Online application process is nice and user friendly. Was a great platform for a small and large business to be able to accept online and mobile applications for employment. Also a great to to onboard staff through the hiring process

Set up requires many man hours. You get out if it what you put into it

Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment

Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems

I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople.

* Applicants Can Apply from their website - it does do that at least * Onboarding can be done electronically

* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens * If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked * The price is ridiculously high in comparison to what other companies offer * Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

TalentReef has been excellent to work with as a partner of our business.

Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants.

Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is.

When employees have problems, they call Account Support, and they take care of them right away.

Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

A big waste of money and our time trying to make it work.

This software in theory is a great idea but it doesn't work. Dashboard is user friendly. All support folks are very young and not experienced enough to be helpful over the phone.

The software was meant to pre-approve some candidates so we could get better candidates. What happens is it gives us no candidates! We get about 1 resume a week which in a changing business environment of hourly employees you need to be able to hire one a week and have choices!! Customer support kept telling us various reasons why it wasn't working like we wanted but no solutions were ever provided. Customer service is not good! Product in theory sounds good but doesn't work! They will not let you out of your 12 month contract even after they know it's not working for you!!! They want your money that's all.

TalentReef has really helped my business find the right individuals for the right positions, saving me money and helping my business flourish.

Easy to use, great customer service, makes hiring paperwork easy. The CEO (Center of Excellence) is TalentReef's customer service and resource center and they are always willing to help.

None

We use Talent Reef's portal for one of our brand. The overall experience has been great so far and all our employee files are stored there. Helps to totally eradicate the usage of paper.

The overall software is good but it should have a feature like walk me through or answers to some basic questions. First time user will benefit from that

Great product for sourcing and on-boarding. E-Signature works well, and it is a cost effective product

It lacks on functionality for employees already onboarded in the company. It is slow at times, and it does not have an easy way to integrate with other systems.

We had an amazing project manager She was so informative on everything we asked of her and the positive attitude through the entire project was amazing.

We are into our third week of being live with talentReef. The amount of applicants has increased from our previous ATS and very pleased with the quality of applicants. The implementation of the software was so smooth and allowed us three weeks to train our employees.

The only draw back we have seen in the software is the customization of particular requests can take up to 4-6 weeks.

talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg.

Intergration with our franchises operations made it easy for applicants to apply.

Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

We were promised so many things by the salesperson and then when it came to implementation, we didn't have any of the functionality that we needed. And the implementation was messy and not organized or planned at all.

Dashboard is attractive/easy to read

Absolutely no ability to individualize or brand and emails are not recorded. Everything we needed to do would be manual rather than the system being intuitive. (i.e it does not capture emails sent to candidates)

We are very happy with our decision to go electronic with Talentreef.

Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.

My company uses E-Verify. I love that TalentReef automates this rather than having to run team members through manually.

Customer service isn't really the best. Slow to respond to tickets and slow at following up. generally.

Onboarding with Project Manager was quick, simple and painless. Overall product is good and functional. Customer Service is slow to respond to needs when having a problem with the system. The customer service team seems to hit and miss on consistency in service. Good to average customer service.

User Friendly and meets our needs for now

Customer services is average

Having professional organization with everything from post-able links to onboarding all in one place.

Once in awhile I need to log out and then back in due to an error in processing a request, happens very rarely.