I work as a third party IT support for a Dental office that uses the TimeClick software and they have not had any issues for the 3 years or so I have been supporting my client with the software. We manage the database created by TimeClick and updates and migrations have all gone smoothly. Each Time I've needed to call for support I am on the line with a person very quickly and technicians are knowledgeable and friendly. Updates and moving to new servers is quick and easy. Be aware that updates and migrations should be done during support hours as you need a registration code. Chat support is a fast and easy way to get answers to upgrade and migration questions as well as emailing support directly at support@timeclick.com

As part of a third party IT provider we do not personally utilize the software but updates and software setup is excellent. We did not have any issues moving from windows 7 workstations to windows 10 which is always helpful.

No cons from the IT perspective, no calls from users about issues with the software

My employee times are now accurate! Way more accurate than before! And at a very low, one-time cost. Processing payroll is so quick with TimeClick's reports.

TimeClick is super easy to setup, is very intuitive, and understandable. It's quick to set up, too. It has a lot of custom features you can setup for complex time tracking situations, but works well with our basic time tracking situation, too. Their customer service is AMAZING! Quick, on point, real people.

It doesn't work on MACs (yet). I wish the messaging feature could sync with my email so when an employee writes me I would know even if I'm not at work.

So for so good. A few interesting little nuances to learn but simple enough. Selecting the correct date when editing time can be a challenge because it defaults to the last pay period. Also, it would be nice to have a time exception report, so that fixes to missed or duplicate clock-ins could be fixed before the report is printed.

Ease of use and simple to load on computers.

Just the few things that I mentioned in my comments.

Overall, the software has improved since we first started using it a few years ago. It works good enough for our small company's needs.

I like that I can make adjustments easily and have the employees contact me through the software.

That it is not available for Administrative online access and that it doesn't send real emails to my email inbox. I cannot maintain accrued PTO hours for salaried employees.

Absolutely have nothing but great things to say about the software. We have had to deal with customer support and that was easy and very helpful. It wasn't like other companies were you are talking to someone in a different country and can't understand them.

The ease of use is probably the biggest pro of this software. Even my older mechanics are able to navigate the system to get clocked in and out of with ease. Having access to multiple reports to print any time is also very helpful!

I wish the messaging system was a little more current, more of a messenger type platform rather then email. It would be nice to have a calendar options as well so I could track time off through that as well.