All TriNet Reviews
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Calvin
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
One stop shop for most things HR
Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.
PROSThe sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.
CONSTrinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.
Reason for choosing TriNet
As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.
Reasons for switching to TriNet
Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.
Phil
Verified reviewer
Marketing and Advertising, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Great PEO and outsourced HR solution for small businesses
Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.
PROSTriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.
CONSTriNet is expensive and the support we received for our company 401(k) plan was not good.
Reason for choosing TriNet
More features and overall value than the competition.
Reasons for switching to TriNet
More overall features and value than our previous provider despite the increase in cost.
Josh
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Trinet is a scam
Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.
PROSOver five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices.
CONSTrinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.
Tom
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Annual price increases of over 10%. Hidden charges
Will not use again. Shopping for a new provider
PROSProduct is a commodity so I don’t think they do anything better than anyone else.
CONSHidden charges. Exorbitant annual increases.
Reasons for switching to TriNet
Lack of transparency in pricing. I believe this has been corrected.
Sally
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2021
Product is not bad; customer service is pretty bad
Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well. Customer service is definitely their weakness, and they have a lot of room for improvement there.
PROSI like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.
CONSI think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Very User Friendly
TriNet is incredibly helpful for viewing and downloading my bi-weekly paychecks, accessing my retirement plan portal, submitting expense reports, viewing my health benefits, and tracking time off all in one place. I especially appreciate the "Estimate Balance" feature on the Time Off page, which allows you to view the exact date at which you will hit your earned PTO cap. This has enabled me to always make sure I take off time before I hit my cap, and avoid losing out on well-earned PTO. The TriNet mobile app also gives you access to most, if not all, of the same features that the web browser version offers, so you can check any work-related details you might need to on the go.
CONSThere is honestly nothing I dislike about TriNet. Our company had no cohesive, one stop shop for all of the services TriNet provides until we switched to TriNet, so it solved all of our problems with one software.
Jared
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2023
TriNet as a Professional Employment Organization
TriNet is ideal if you have a small business that cannot get a good small company health insurance quote (usually less than 10 employees). However, once you get over the minimum threshold to compete in the insurance market, then TriNet is of little value.
PROSTriNet is easy to use and provides all you need from a payroll, benefit and HR perspective.
CONSThe overall cost is high and the health insurance benefits are low to average quality, with fairly high deductibles and poor coverage.
Reason for choosing TriNet
We switched from TriNet after we found better alternatives that work much more cost effective.
Rachel
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
TriNet is definitely worth the price!
I like that it is a one stop shop for all HR services including ATS, payroll, benefits enrollment, performance management and employee onboarding.
CONSAt times, customer support wasn't the quickest or the most detailed in their responses but other than that i have enjoyed the TriNet experience.
amanda
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Good but has issues
I like their support the most. They are actually very helpful all the time (even though the chat box will kick you out if you don't respond in 30 seconds) and the platform is easy enough to navigate. We've received help with any issue that came up pretty promptly.
CONSThere have been a number of issues we've experienced with Trinet, mostly around employees going on leaves of absence. It's pretty hit or miss.
Beno
Verified reviewer
Transportation/Trucking/Railroad, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Amazing solution but not as good as ADP
The overall experience has been good, but when comparing to using ADP, ADP takes the cake by a mile.
PROSThe best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done.
CONSI don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub.
Kimberly
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
I am paying how much per person for what?
This is not for you if you want things done right and easy! I have used sooo many different HRIS and payroll systems and this hands down was the worst I have ever experienced!It's better to pay more for insurance and get better plans, and then use Bamboohr or similar for $12 a person (payroll, onboarding, offboarding time management, pto and benefits, performance management all included) you end up with better plans and save money.
PROSInsurance pricing is good. That is all I can say good.
CONSInsurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues!
Reason for choosing TriNet
Insurance pricing. BIG MISTAKE!
Reasons for switching to TriNet
Insurance costs, and all the promises that were made by Trinet
Andy
Verified reviewer
Internet, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Quite possibly the worst company we work with
My experience has been horrendous. I don't have enough time to list them all but here are the highlights: (1) They have made several serious mistakes in payroll that caused my and my team countless lost hours. (2) They no longer have a personal rep who knows your account, you now have to go through "Connect 360." I was just in a chat session and the rep said "hold on, while I research your issue" and then the chat timed out because of no activity. No one followed up with me. Now I have to start all over with someone else who has no idea what they're talking about. Have you ever worked with Comcast before? Do you love their support? Well, now you can get the same robotic and ill informed support from TriNet. I could go on. We are in the process of moving away from TriNet as quickly as we can.
PROSI have found nothing that I like about TriNet.
CONSWhen I was "sold" on using TriNet I wasn't told that their technology was some of the worst I had seen. They did upgrade some of the web software but there are still places where you click and find yourself in the old horrible software that is klunky and difficult to use.
Vendor Response
Hi Alan, we received your message and confirmed that a member of our team has reached out to you.
Replied February 2021
Bonnie
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Excellent for Outsourcing
I really liked that the implementation was extremely easy. Everyone was very helpful and the sales team stayed in contact to make sure everything was done correctly
CONSThis is was an expensive tool. We were utilizing it to cut the cost of our healthcare which is did help with but I couldn't imagine pitching the added cost to a company that didn't have that problem.
Chris
Information Technology and Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Full featured suite for payroll and employee management
Its was comparatively easy to setup and once its all up and running it's really easy to manage moving forward.
PROSI love that TriNet just takes care of everything for you, they really are a full featured offering that has everything you need for HR/Payroll and benefits.
CONSIt's a little cumbersome to use, their integrations are very obviously just tacked on as an afterthought.
Reasons for switching to TriNet
Cost, features, support.
Chris
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2021
Disappointed in Changes
I used to really like TriNet and the personal service they delivered. However, they have changed their customer service model, and we are not happy with the changes they have made.
PROSI really liked the personal service TriNet used to provide. However, they have changed their Customer Service model to more of a call center instead of having two people assigned to each client.
CONSI really do not like the new Connect 360 they have recently adopted. I also find working with their reporting module somewhat challenging
Usman
Electrical/Electronic Manufacturing, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2021
Everything in one place
Overall I was happy with Trinet. The main thing was that everything was accessible through the single dashboard which makes all the difference.
PROSI liked that all employee benefits were under the trinet system. I have used other systems where health stuff may be viewed from one dashboard but let's say you want to look at your commuter benefits, that may be in another system from some other company. Trinet had everything under a single website/dashboard and I only needed to remember that one login.
CONSThe UI could be made better. It definitely has aa learning curve and seems very corporate and slow. It also reminds you a lot of HR.
Celexsy
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best HR platform I've had
I have had a wonderful experience with TriNet as an employee. Having worked for small to extremely large organizations, I have to say I wish more large organizations used it.
PROSI signed on with a new company and they were proud to say they used Trinet. I didn't think much of it, but once I started using it, not only was it super user friendly, but the real people behind chat are EXTREMELY competent and easy to work with. I have used the chat function many times to address issues and always had them resolved on the first try.
CONSNo real cons. Everything is easy to use and very simple. I don't like that I couldn't find some of the benefits information easily - like pricing when you go to sign up is not published anywhere until you go through the sign up process.
Brittany
Financial Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed February 2022
Two time TriNet User
Besides the confirming issue, as an end user I genuinely liked TriNet. However, I've had to employers that used them and both switched out from using them because of pricing.
PROSTriNet has the best user facing website. It is so easy to navigate, it's fun, it's bright, everything is straight forward. They write their explanations in layman terms, they are thorough and they break it down for those that don't understand what they are reading or looking at.
CONSThey refused to confirm my employment via phone because it was against their policy. It delayed my mortgage. They need to change their policy because it was really not right. They do an automatic PDF of confirming employment but anyone can forge a PDF so most banks don't take it. It was really frustrating not getting someone on the phone and it costs me money for the delay.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A good tool for HR designed for small companies
Easy to use, you can access all your HR documents in a few clicks.
CONSThe PTO tab is a bit hard to understand, it could be improved.
Marta
E-Learning, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2021
HR mothership
Ease of seeing pay stubs, tax information, and requesting time off
CONSManager dashboard was a little wonky at times
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great for smaller organizations
Very easy to set-up, use and administer.
CONSIt becomes fairly expensive as your organization grows.
Sundem
Medical Devices, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
Active User of TriNet App software
All of our employee benefits and payroll ran through TriNet. The software was easy to use and you could quickly find the information you needed when you needed it such as when you are standing at the reception desk at the Dentist office.
CONSI had to guess a few time on which menu option to go to for different needs. Example, is my FSA account under health insurance icon or a different one.
Mimi
Computer Software, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy to Navigate
TrinNet makes it easy to manage payroll documents, benefits and 401ks. The platform is easy to use and straight forward.
CONSThe marketplace could include better offers for users.