UltiPro Software


 

Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and onboarding new hires; calculating and processing payroll; managing time and labor; developing employees through performance, succession, and compensation management; administering workplace surveys; and measuring employees’ feelings about work through sentiment analysis.

Organizations can also leverage UltiPro’s suite of embedded predictive and prescriptive analytics tools, as well as UltiPro’s business intelligence and reporting, across all of its solutions. UltiPro offers employees role-based access for completing such tasks as managing pay and benefits information, setting and tracking goals, and requesting time off; and the solution is available via employees’ computers and mobile devices. 

Ultimate manages millions of people records in the cloud, and thousands of organizations across industries, with employees located worldwide, use UltiPro for HCM.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

618 Reviews of UltiPro

 

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Software Advice Reviews (502)
More Reviews (116)

Showing 1-20 of 502

Lyndon from Jollibee Foods Corporation
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

This product was the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product worth a try , This product is so great.

Pros

You can make your imagination comes true in terms of creating a system , The product has a lot of function and has a lot of possibilities . Everything are great and so easy to customize for you needs.

Cons

This product has no negative side, It answer all your functionality need on a single product. Until now I am amaze how they create it.

Review Source
 
 

Suresh from Professional Payroll & Bookkeeping Services
Specialty: Accounting / CPA
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Ultipro is not very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a supervisor, the best function was the ease of approving time-cards from the comfort of home.

Pros

Liked the convenience of having all my HR information in one place and accessible anywhere and anytime.

Cons

Steep learning curve which required several training sessions for each module. Was not very intuitive at first.

Review Source
 
 

Cory from Meridian One
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

HR Software at it's Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

UltiPro is easy to use for the HR team to setup as well as for the employees to use. One place to manage your HR items, payroll, benefits and many other services. The services that UltiPro can set up is completely based on the company needs.

Cons

Setup is time consuming but worth it, so take your time! Employees can be frustrated by the overwhelming size of ultipro so navigating it can be difficult but a quick overview makes this an easy obstacle to overcome.

Review Source
 
 

Joveelynn from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

UltiPro Has Addressed Many Business Problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good tool!

Pros

Being able to consolidate all HR administration using this solution is a relief. There's also a deck of training classes that answer questions about its features and usage.

Cons

Just like all other platforms, UltiPro has its down times. Though, tolerable, this is something they can improve at.

Review Source
 
 

Meynard from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

UltiPro as HRIS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good tool overall.

Pros

More than the features of the service we are getting from the tool, it is so cool that we have a dedicated account manager to help us all the way.

Cons

I couldn't seem to figure out why we can't access report in UTM. I find it very challenging to access and locate reports.

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Very advanced early adapter software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ultipro interface is beautifully designed and is a very feature rich software. You’ll find a lot of features that are automated and saves a lot of time.

Cons

Customer service is not that great. Sometimes we’d have to wait for days to get an answer for a glitch or when something is not working on their side

Review Source
 
 

Khristine from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

I used Ultipro for years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Ultipro for years!

Pros

What I love about the tool is that it is very user-friendly. The interface is easy to understand compared to other payroll systems we used before.

Cons

I have nothing to say as a "con: to this wonderful platform. It may lag from time to time but that is tolerable.

Review Source
 
 

Eunice from Pru Life UK
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

UltiPro Recommendation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, UltiPro does a good job!

Pros

It has made things a lot easier and efficient for our department. The best thing is the software's ability to create reports through business intelligence.

Cons

It is a bit confusing at times. I find it hard to send a request for vacation leaves. Also, it frequently requests for password resets.

Review Source
 
 

Alison from Lowlands Group
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Integrates seamlessly with our applicant tracking system and handles our complex accounting set up well.

Cons

We have to go through our reps for most changes, such as adding PTO to a promoted employee. We would like to be able to handle more of that on our own to keep the process streamlined.

Review Source
 
 

Andrew from SSI Technologies, Inc.
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great Human Capital Mangement System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability to use Ultimate software as a cloud based application has taken this software to a new level. Having all of the Human Capital Management tools and features that are fluid with each other are great features to this software.

Cons

I do find from time to time that Ultimate's legacy system does not have the same features in the Web Based Cloud application. This creates some issues that can only be corrected by certain individuals in the organization that have access.

Review Source
 
 

Audrey from Accenture
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

This is ultimate product We need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this product was so awesome !

Pros

This product have all the things you need, This is what you call sky is the limit this is a ultimate software and there customer service was so great.

Cons

I don't have any problem using this product , I really like it and still waiting for an update and development on there existing features.

Review Source
 
 

Pratibha from Oracle Racing
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Robust system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The team there is very willing to help and figure out how to improve your experience. It did take escalating some initial ongoing issues to the top tier of support after which we received everything we needed to get the system working for us properly.

Pros

Ability to tackle everything I need as an HR Manager from a system. Cognos can generate every type of report you might ever need but again is not very intuitive.

Cons

Not super user friendly. Slightly clunky to use as an admin and the experience for the employee isn't the prettiest or most intuitive compared to other systems. Doesn't integrate seamlessly with our other systems (slack, navia, etc.) and file feeds are a huge pain to get done right.

Review Source
 
 

abdullah from Home Decor And Beyond
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

This is how you grow your business!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Love the diverse features, teaches you HR roles, insurance benefits etc, and all you need to run your business, take care of your employees, and thus free you up t focus on bigger things in my opinion. Automates everything!

Pros

We’ve scaled from a small business to a medium sized and soon to be large market competing business because of this software! It’s freed us up from worrying about day to day errands and taken care of it for us so we can focus on securing clients and acquiring sales!

Cons

It may not be for the large established corporation but is perfect for the size to medium size growing business!

Review Source
 
 

Sue from SH Group / 1 Hotel South Beach
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, UltiPro is a great HCM provider.

Pros

The resources. They have a learning center that has pretty much everything you need. There are short videos to assist with training. Makes learning a lot easier.

Cons

Responsiveness to tax cases can be more efficient. With many tax cases open, we need answers right away.

Review Source
 
 

Linda from CCU
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

UltiPro Migration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, I think UltiPro will be a decent platform once the wrinkles are ironed out. The robust functionality is certainly a huge plus.

Pros

UltiPro has a lot of functionality and provides more detail to end users than any other HR platform that I worked with. This system allows for coaching and professional goals to be tracked, as well as updates to personal information and life events. Very savvy

Cons

The migration from our previous HR platform to UltiPro has been riddled with inaccuracy. Paystubs (tax rates, deductions etc.) have been inaccurate and the platform is not intuitive for managing time.

Review Source
 
 

Omarie from K08 Sounds
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

All in One!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is great to use as an employee and management seems to enjoy it as well. I can track all my days and time clock, vacation time, and it’s all in real time. Works very efficient and has good security. I enjoy having an app on my phone as well.

Cons

I don’t have any cons. I’ve never had any major issues while using this software for time tracking.

Review Source
 
 

Josh from Hindman Settlement School
Specialty: Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Can be cumbersome for end users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It seems to be pretty comprehensive in its ability for HR functions with lots of modules available for use and implementation.

Cons

It can be difficult to use on a mobile device. It also has a lot of features that I don’t use and they are a bit introduction in the interface.

Review Source
 
 

Julie from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Ulti Pro (s) and Cons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

Submitting a time sheet is easy. Screens are clear and easy to follow. Tutorials are helpful and easy to use.

Cons

Does not keep track of accrued time off well (such as sick or vacation). Generally not a lot of cons for this product.

Review Source
 
 

michael from Doble Engineering
Specialty: Utilities
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Does the job, although not elegantly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Covers most of the functions needed to manage an organization. Good security of data separation by role and title.

Cons

Technology of the GUI's feels very 2000's ish. At times difficult to navigate and find the section you want. Customization (although I do not have admin access) seems to be a big effort.

Review Source
 
 

Jeanette from Chautauqua Institution
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Ulti Pro

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

User friendly, lots of helpful standard reports. Can house a lot of valuable information at one location.

Cons

The customer success portal is not as user friendly as the rest of Ulti Pro. Is very confusing when trying to sign up for more training. I do not like the BI updates either, very cumbersome to run reports or create new reports.

Review Source
 
 
 
Showing 1-20 of 116


October 2018

October 2018

Everything in one place!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

UltiPro has saved our organization time and streamlined our communication with employee benefits, info and time management!

Pros

I like having everything all in one place for personal HR/benefits info and to manage that for my employees and direct reports!

Cons

Until you get familiar with the navigation, it was a little hard to find what I needed when a direct report submitted changes or time off requests. It was more efficient to click the link in the provided email so I didn't need to log into the system.

Review Source: Capterra
 

Alannah from Jockey International, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

UltiPro

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

UltiPro makes it easy to view most of my personal information, such as paystubs, tax info, and benefits.

Cons

The goal tasks in UltiPro can be hard to manage through the site, often with notifications that remain after they are registered.

Review Source: Capterra
 


October 2018

October 2018

I think it does exactly what you tell it to do!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I think that it is very customizable and does exactly what you ask it to do. We use it for our employees and they like the ease of it!

Cons

I don’t have any cons for Thisbe software

Review Source: Capterra
 

Karya from Toshiba Business Solutions
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

Ulti-Pro

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Very easy to use. If I have questions, I forward them to our HR dept, who I'm assuming deals with UltiPro directly.

Pros

I like Ulti-Pro since it is our means of getting paid. It's very easy to use, and I'm able to make adjustments (if needed). I'm also able to submit vacation requests, time off requests, which is then sent electronically to my boss for approval. Very simple and works efficiently. We are now able to see the amount our paycheck will be ,in regards to the amount of hours we have worked.

Cons

I don't have any issues. It is very straightforward and easy to navigate through.

Review Source: Capterra
 


September 2018

September 2018

Easy access and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this software at work to manage our payroll.

Pros

We use this software at work to manage our payroll. I like that it is easy to access and am able to quickly maneuver to obtain important documents.

Cons

User interface could be improved. Details about a paycheck should be easy to access.

Review Source: Capterra
 

Christa from Hastings Mutual Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.

Cons

We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.

Review Source: Capterra
 


September 2018

September 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use
Hardly any learning curve
Everything is laid out nicely and integrated with everything (job listings etc.)
Very comparable and better experience than namely or zenefits

Cons

Other than initial registration I haven’t had any bad experiences with it.

Review Source: Capterra
 


September 2018

September 2018

ULTI IN ULTIPRO MUST MEAN ULTIMATE BECAUSE THE SOFTWARE IS

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What a complete and amazing software! It is unbelievable how much Ultipro can offer. We have been using this for a while now and it is keeping up with our advancing needs. Our team is pleased with this software, it has helped us greatly and lightened our load.

Cons

Upon the first usage of this software, our team had a massive difficulty in learning how to operate it. It was difficult and it seems that more features were learned while using UltiPro. Learning manuals were present but it was only for the basic features.

Review Source: Capterra
 


September 2018

September 2018

Great for HR Specialists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UltiPro can manage a company with a larger number of employees than any other similar software. It is capable of managing and tracking leaves, absences, overtime, salary, incentives, payroll and many more. UltiPro allows me to document our employees’ feedbacks and work goals. The time tracking feature allowed detailed time-in and out of an employee. UltiPro provides many different features that it will definitely help any Human Resource working with a larger workforce.

Cons

There are important features that do not allow too much detailing or is character limited, which is difficult, especially if the specific field requires longer information.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

Hi there, thank you for your feedback. We're thrilled to hear you are enjoying our time and attendance and talent management features! Have a wonderful day!

 

Lindsey from Chick-fil-A-Franchise
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Best HR Software Out There

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It is so streamlined and seamless, that it makes my job a piece of cake. Everything is in one place, my employees have access to all the records they need, and it makes tracking a breeze

Cons

No complaints, I love this product very much!

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

Hi Lindsey, thank you for your feedback. We're happy to hear you and your employees enjoy our people-first user experience! Have a wonderful day!

 


August 2018

August 2018

UltiPro Mobile

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like UltiPro much better than other time keeping and personnel software.

Pros

This app is so easy to use. Once I log in I can access all of my important information in an easy to access format. I can monitor my time cards, my scheduled paycheck, my upcoming schedule and other important pieces of information I may need to stay on top of information for my job. Being able to check in and out and see the exact amount of time I have been clocked in for a given week is fantastic. The live website is just as useful and good.

Cons

Having to log in each week just so that the app remembers my password even though my phone has touch ID which should let me just log in. I also wish there was a way to check upcoming paychecks, customize the interface (I don't like the green) and otherwise highlight in the app what company it is.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

UPDATED: Hi there, thank you for sharing with us. We're thrilled to hear you are enjoying our mobile application. Your feedback helped us troubleshoot and resolve the timing of logins. Hopefully, you will see an improved experience in this area! If not, please email us at feedback@ultimatesoftware.com. We hope you have a wonderful day!

 

Rosemary from Integration Point
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

It's awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

After viewing this software, it made me want it for my team!

Pros

This software as a service has everything you need for payroll, hr, recruiting and analytics all in one place.

Cons

There is nothing that I disliked about this software

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

Hi Rosemary, thank you for your feedback. We're thrilled to hear about your interest. Feel free to email socialmedia@ultimatesoftware.com if I you have any questions! Have a wonderful day!

 

Reuben Hakeem from Oswald Companies
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

UltiPro Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I love how easily accessible it is. You click in one area (example: clicking "menu") and you find my company info which takes you to information on the company (organizational charts or new job opportunities internally). Also I like how when you take time off work, the calendar on UltiPro highlights what days you have already planned off which I think helps to save time of trying to back and look at your hours. I also like how you can select favorite categories that provide you with quick access to them.

Cons

I don't have really much of any concerns with this software except I would like it if the software wouldn't log you out so quickly.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

Hi Reuben Hakeem, thank you for your feedback. We're happy to hear you are enjoying your overall experience with us. Your experience and insights help us continuously improve. Have a wonderful day!

 


August 2018

August 2018

User friendly and intuitive

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

UltiPro is easy to navigate. W-4, W-2, 401(k), current and previous pay periods all available at a glance. UltiPro also has a mobile app. The software is cloud based which is a big plus.

Cons

The only issue I have is that at least 2 or 3 times a week the app or website just does not work. For the website, this is especially true if I am using Google Chrome and I'll have to open up IE to get it to work.

Review Source: Capterra
 

John from Pnmac
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

UltiPro.... it's... o.k.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Not really any problems with UltiPro... It is the "plain vanilla" toaster oven of HR and Payroll Software...

Pros

It definitely performs what it advertises for. However, nothing more, nothing less.

Cons

It's decent software, just very limited, and the aesthetics could be improved.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: September 2018

September 2018

 

Hi John, thank you for your feedback. Have a nice day!

 


August 2018

August 2018

Decent

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

One of the companies I work for uses this for keeping track of our pay. It's nothing special, but efficent.

Cons

The login screen can be glitchy depending on the operating system you are using and it's not mobile friendly.

Review Source: Capterra
 

Brittney from ASTM International
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Great for managing HR/Accounting Info

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I used Ultipro at my most recent job and I loved having quick online access to my pay stubs, benefits, etc. I was able to enroll in benefits very easily and I received my W-2 much faster by opting in for an electronic document. Having this platform even helped me during a busy time in my life where I had to find a new apartment and purchase a car within the same week (job moved). Having proof of income on hand at all times is one of the best benefits of having Ultipro. I can get whatever I need without adding anything to HR or Accounting's workload.

Cons

The worst part about having Ultipro had shown itself around review time. The platform was absolutely not intuitive and the entire company had a hard time submitting reviews. The way the questions were worded was so odd and the instructions were so vague and unclear. We eventually had to move the due date for reviews and give all of the managers an additional 30 days to complete reviews because no one knew what to do. It was ridiculous.

Review Source: GetApp

  Response: Ultimate Software, Ultimate Software

Date: August 2018

August 2018

 

Hi Brittney, thank you for your feedback. We value your insights and appreciate you taking the time to share your experience. Have a wonderful day!

 

Courtney from Fusionstorm

July 2018

July 2018

AMAZING customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The training is excellent! The people who are providing the training do not rush through it and offers breaks. If you are stuck, the host will work privately with you and stay after the training if needed.

Cons

There are just so many training sessions, I want to do them all of them now, vs waiting to complete the pre-requisites.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: August 2018

August 2018

 

Hi Courtney, thank you so much for leaving us with feedback. We're thrilled to hear you enjoy our customer service and training opportunities. I see you are relatively new to Ultimate, welcome to the UltiFamily! We hope you have a wonderful day!

 

Joseph from YMCA

July 2018

July 2018

Worked with Ultipro for almost 3 years. The flexibility and ease of us of the system was great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Control over deductions (recurring deductions with stop dates, deduction goal amounts, etc)
Visibility of GL account during processing
Useful standard reports

Cons

In back office, if someone is viewing an employee in pay data entry while payroll is calculating, that Employees earnings and deductions won't be included on report totals

Review Source: Capterra
 


July 2018

July 2018

Ultipro is a clunky software that buries useful information and is difficult to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ultipro allows HR teams to dump all of their information into one platform. Otherwise, there is pretty much nothing redeemable.

Cons

The information isn't sorted in a way that makes any intuitive sense. The search functionality is truncated so that only exact matches for documents rather than items within them come up. The user experience is that of spending 5-10 minutes trying to find what you're looking for with every visit to this site. Furthermore, coding of time sheets is unnecessarily complicated.

Review Source: Capterra

  Response: Ultimate Software, Ultimate Software

Date: August 2018

August 2018

 

Hi there, we're sorry to hear you are having a less-than-stellar experience with us. We value and appreciate your feedback. I just wanted to let you know I shared your feedback with the team to help us improve. Please reach out if you have any questions or I can help with something!