Virgin Pulse
About Virgin Pulse
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Most Helpful Reviews for Virgin Pulse
1 - 5 of 40 Reviews
Daryl
Verified reviewer
E-Learning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Helps Focus on Health and Fitness
I benefit from this app because it makes me aware of how sedentary I am at my job and it entices me to get up and move to earn rewards.
PROSI love that this software allows me to keep track of my health and fitness along side my FitBit! Not to mention it's set up through my employer and we can earn up to $400 annually for participating!
CONSThere seems to be a few discrepancies when it comes to getting points toward your total score. Some of the tasks you can complete to earn points don't always work. My co-workers and I have noticed that I'll get points for completing a task and they will complete the same task and won't get the points. Other than that, I highly recommend!
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2020
A platform with a well-executed vision that it has changed my behaviors.
I believe this platform delivers an engaging user experience, and based on my experience, the different applications have changed me for the better. Wellness is more critical than ever in today's environment, and this application keeps me logged in and engage in changing my life.
PROSIn comparison to other platforms intended for employee wellness, Virgin Pulse is easy to navigate, and most importantly is very easy to understand my rewards for using each application. Wellness challenges are engaging, and I enjoy logging in every day! The integration with multiple applications for nutrition and wellbeing has helped me eat better and reduce my stress. As a user, I like how I can track my progress and rewards in one location. The web integration to the nutrition application Zipongo is well implemented, and my spouse and I enjoy browsing for new recipes and planning our meals.
CONSNavigating to other applications in the web platform is easy; however, using different applications in the mobile iOS app is confusing and challenging to navigate. As a user, I don't understand when do I need to enter my credentials for Virgin Pulse vs. the integrated applications like Zipongo or Whil.
Reasons for switching to Virgin Pulse
Corporate directive
Lisa
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2023
An AWFUL customer service experience
Encourages teams to lead a healthy through a rewards program
CONSThe rewards program is very nice. Unfortunately the teams customer service is HORRIBLE. Virgin Pulse does not publicize a call in number on their site. Essentially they encourage you to communicate with them via email. Your emails can go days without being answered. Also since you are communicating via email when you pose a question they do not have to answer it. They tell you what they want to tell you and ignore your question. You ask another question they take days to respond and so on and so on. I finally got to speak with someone and I felt as if I was beating my head against the wall trying to get them to understand. So then I am like okay... whatever. I concede. They won. The product I order comes in. Its the wrong item. Oh boy. I thought I was done dealing with them but at least I have a phone number. I call and the rep cannot resolve the issue so she has to escalate the ticket. I get a response that since I opened the item it is considered used and I cannot return it. Then "I" had to escalate it. After a couple of email exchanges I finally get the watch I ordered. Why does it have to be so difficult. I purchase things all the time and this was the worse.
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2019
Easy for new users to learn
Our team has been very happy with Virgin Pulse. The app is easy to use, the connection to your smart fitness tracker is convenient and makes the tool even easier to adopt. I would recommend for other companies.
PROSVirgin Pulse's app is convenient, user friendly and provides an incentive to use vs the desktop version. It encourages adoption and the majority of people I know who participate in VP use the app.
CONSVirgin Pulse does have data glitches from time to time (every 2 months approx) where points do not load. I assume it is when new updates are pushed live, but the bugs are relatively frequent compared to other apps.
Irina
Building Materials, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
Great took to manage corporate healthy living incentives
Easy track daily activities and gain point for corporate Healthy Living incentives.
PROSNice simple to use app that helps track activity, sleep, participation in corporate programs. Daily cards provide good ideas for building good healthy habits. You can create challenges and invite your friends and co-workers to participate.
CONSThe app does have bugs and when they come up with an update you have to log in to the app over and over again. Some programs only work on the Web version (virgin pulse nutrition guides, for example). Sometimes (rarely) the app frizzes and you lose points you gained for the day.