Zoho Survey Software


 

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.

Support is offered via phone and email.

 

Zoho Survey - Customized surveys
 
  • Zoho Survey - Customized surveys
    Customized surveys
  • Zoho Survey - CRM Integrator
    CRM Integrator
  • Zoho Survey - Survey Form format
    Survey Form format
Supported Operating System(s):
Web browser (OS agnostic)

202 Reviews of Zoho Survey

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December 2018

December 2018

Novice Introduction to online survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Simple User interface, good selection of pre-defined questions, excellent logic based links resulting in a very quick process for survey development.

Cons

The experience on mobile devices through web browsers is not the best. Designing and editing content on a tablet or phone is not easy, especially with the Safari browser.

Review Source: GetApp
 

Brian from EOS USA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

ZoHo Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Easy to set up and use. Good user experience.

Cons

Could have a more user friendly interface.

Review Source: Capterra
 

Benjamin

December 2018

December 2018

Easy to use and to customize

Ease-of-use

Functionality

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Value for Money

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Pros

Create a Survey is very easy with the drag and drop fields and the customization section is user friendly and let you inegrate your logo and your colors

Cons

The only con I see is that we cannot create our own theme from scratch with CSS and some HTML, it would be nice to have this option

Review Source: GetApp
 


December 2018

December 2018

It is easy to use, very flexible.

Ease-of-use

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Pros

The flexibility for page and question logic. One can edit almost everything and it is pretty straightforward how to do it.

Cons

Some features are not implemented in a drag-drop way but some are implemented in that way only.
The logic doesn't allow for loops.

Review Source: GetApp
 


November 2018

November 2018

Zoho Survey

Ease-of-use

Functionality

Product Quality

Value for Money

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Usability
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Quality
Value for Money
Value
Pros

You can add preambles and divide sections of the survey by individual pages. The question selection is great.

Cons

Question branch logic isn't available with the lower levels of the software, and the report function is a bit clunky compared with some other online survey tools.

Review Source: GetApp
 

Elisa from Ker Seguros
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

feedback

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Pros

I like the existing survey templates that make it easy for me to customize them with the fields we need. I can share them by e-mail or by chat and it looks good from cell phones and tablets.

Cons

My recommendation would be more accessible payment plans

Review Source: Capterra
 

Komang Andhika from SGS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

We use Zoho survey to do yearly customer satisfaction survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support
Pros

easy to use, many type of question and eye catching UI, even on free trial we can got enough featured

Cons

price is not competitive if compare to others, and please add more feature on the free trial so we can utilized the survey :)

Review Source: GetApp
 


November 2018

November 2018

Very nice and easy to use

Ease-of-use

Functionality

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Value for Money

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Pros

Simple interface and easy to use features makes it very unique. Customer support is also very good. Overall good product.

Cons

Only Cons in this product is the pricing, which i feel a bit on higher side as compare to other similar products in market.

Review Source: GetApp
 


October 2018

October 2018

Lacking Many Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This software came free with a larger bundle to which we subscribe, so I gave it a shot. Being in sales, it's important for me to get feedback from my customers and I need the right tool to do it and from what I have experienced, this one just is not it!

Pros

Having used a major competitor of this software, I will only say that it can do basic surveys. The form builder is easy to use and it integrates well with other Zoho apps.

Cons

The cons go on and on. I am not trying to be overly negative here, but let's be honest. You can't send out reminders, you can't customize the look very much, the reporting is definitely lacking, etc. For BASIC surveys where you don't wish to have open-ended questions, this will work for you.

Review Source: Capterra
 

Taylor from Canadian Hospital Specialties Ltd.
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The product is very easy to use. I really like the customization options a lot. I also like how it analyzes the results for you.

Cons

I do not like how the trial period is very short. It is important to be able to have time to evaluate it.

Review Source: GetApp
 


September 2018

September 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

This is a good alternative for survey monkey, the simplicity and quickness of creating surveys made working easier.

Cons

Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product

Review Source: GetApp
 


September 2018

September 2018

Experience of zoho

Ease-of-use

Functionality

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Value for Money

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Pros

Customization, you can literally customize everything on the survey.
Long trial days;
Zoho nearly have all forms of survey questions
Useful templates
Simplified reports, easy to analyze

Cons

When you have lots of survey questions, let's say 100, and you want to see how is #73's answer and scale would be, it will be difficult and inconvenient to locate it. And then when you want to check another individual's answer on #73, you will have to search by your wheel again.

Review Source: GetApp
 


July 2018

July 2018

Decent online survey builder that easily integrates with ZohoCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

Cons

The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.

Review Source: Capterra
 

Reynaldo from deportepara el desarrollo

July 2018

July 2018

I developed encuests and forms very easily and quickly with this software

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it

Cons

It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software

Review Source: Capterra
 

Xavier from Industry Reps
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great bundle of integrated services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The integration (CRM Plus) it has with the different services that used to be separate before. The ease of use to integrate surveys into the CRM and create workflows makes a lot easier for us to process our daily jobs.

Cons

There are some apps that are not still integrated into the Suite, such as the Meeting Lab or eMail.
On the survey side, I would like to have the ability to integrate matrixes that my clients could fill out.

Review Source: GetApp
 

Sergio Rafael from PDVSA Petroleos de Venezuela S.A.

July 2018

July 2018

Thanks to the colleagues of HR, we enjoy this excellent tool for the valuation of our work

Ease-of-use

Functionality

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Zoho Survey is an excellent tool for corporate environments. Not only does it allow us to conduct surveys, but it also allows us to carry out surveys of perceptions, surveys, and other necessary tools to establish broader criteria regarding the direction of the work that is being sought

Pros

The RRHH colleagues of my company, presented this software as an option to do the experiecia in the participative work environment, however, we took it in our department and we gave a different meaning, survey customers and companies that have open contracts With us to verify the quality of the work we provide, the results were interesting, and that is thanks to Zoho Survey that allowed us to:

- Survey all contractors that are under our legal administration

-Generate variables and intelligent questions both closed and open to gather more information from the respondents of our department

-To take the results to evaluate them with different sociology professionals and thus generate variables more appropriate to our work environment.

-Create a database based on the most frequent answers.

Cons

This tool only allows us to collect information in the best possible way however it is necessary to locate other programs to make technical analysis deeper and with greater veracity

Review Source: Capterra
 

Ifeoma from Softchoice
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

We use Zoho survey to sample our client opinion.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

Review Source: Capterra
 

Jo-Annie from Veloce

July 2018

July 2018

Not so bad but I would use something else.

Ease-of-use

Functionality

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Customer Support

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Pros

I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.

Cons

It is pretty restraining on the kind of questions I would need to ask. It is probably good for some people but not adapted to my work. I need to ask precise questions to have precise answers.

Review Source: Capterra
 

Jose Rafael from PDVSA Gas Comunal, S.A.

July 2018

July 2018

Another excellent software that interpenetrates work functions creating combined strategies

Ease-of-use

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Zoho invoice, use it in group spaces and work teams will exponentially improve your productivity and participation. Buy it you will not regret it

Pros

Our Human Resources Manager made this software available as a tool to exchange ideas among workers generating an excellent work environment as they take the positive and negative things that happen in the workplace to enhance management Zoho Survey offers a comfortable interface to design the accounts, leaving very positive results in our company

Cons

Like other programs of the Zoho company, we do not find negative characteristics to be highlighted. We believe it is pertinent to evaluate this software positively

Review Source: Capterra
 


June 2018

June 2018

Great, easy tool!

Ease-of-use

Functionality

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Pros

I was able to set up employee performance surveys very easily, and could intuitively determine how to duplicate them, share them, and review the results.

Cons

Free version is limited in customization and reporting, however I was still able to work with it as I tried the app out.

Review Source: GetApp
 
 
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