Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Overall positive

The data collection function is very useful, as well as document management to maintain records compliance.

This software could definitely use some improvements with customization. This is not a one-size fits all program, and it would be very nice to be able to have a little more power over data fields in the Standard Forms. In addition, a due date feature (with reminders) should be added to document management so that we can easily see when certain documents need to be updated.

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

I was not here for implementation but no balances were carried forward and it was a mess for the first year. [SENSITIVE CONTENT HIDDEN] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

My experience has been exceptional!!

Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!