Having several options also helps with it's user friendliness, you can get to the same destination from different paths and not break anything in the system while doing so.

RSS has been a customer of Foothold Technology since 2008. Foothold delivers an efficient and cost effective product for a variety of program types.

We also find the HelpDesk people to be very accommodating when they can, and the new HelpDesk feature (using email) has been great so far.

Our overall experience with AWARDS has been positive. Our implementation specialist was wonderful, as was our temporary support person who assisted us with reviewing survey results with management.

We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two.

Is helpful in streamlining the overall process for all users. We share ideas, forms, best practices, and sometimes resources.

Foothold technologies pushed AWARDS to keep up with those requirements at a reasonable cost.

Having to constantly use backdating is a bit annoying but that may be part of our individual account, I'm not sure as I'm not an administrator for it.

The Foothold/AWARDS staff are responsive and great to work with. Overall ease of use is great.

Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload.

There are customizations that you can create for your own purposes. The team is easy to speak with and I appreciate that they really have a focus on quality.

Although the site is accessible from a mobile device, it is difficult to navigate the site on a small mobile devices while in the field.

Again, the support we have received from our configuration consultant and the Foothold help team has been instrumental in our success.

AWARDS is an easy to use, comprehensive tool designed for human services organizations.

The support team at Foothold is very responsive and helpful. The system is pretty user friendly as well and the reporting feature is fantastic.

All items related, no need to enter the same information twice for a client.

I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software.

Following our implementation phase, we were assigned a senior consultant whom we quickly discovered is equally responsive and helpful.

Currently there is a lot of data manipulation to capture the same information.

Not only do they have great orientation videos, they have excellent customer service on the phone (very patient, friendly, and efficient).

Good value for the price for not for profit organizations. It does everything that we need it to do.

This is disappointing as we now must continue to store hard copy files when we were hoping to eliminate them.

You can not export to excel. You cannot delete mistakes.

Great customer service and they listen to suggestions from their customers on how they can improve their product(s) to make them more intuitive and user-friendly.

It's a good way to track donors and volunteers and the exported reports are pretty good.

The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.

With Sumac, we got the perfect solution  excellent customer service and an easy-to-use product at an affordable price.

The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.

While we continue to refine how we use Sumac to best suit our organization, I feel more and more confident the more I use it.

Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.

It has always been because of my lack of knowledge of it's capabilities.

SUMAC wins the prize for the tech company that consistently provides patient, helpful and good advice.

Like that you could manage contacts, take payment and sync with accounting software.

The website integration is great and easy to use.

We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered  almost everything on our wish list (and much more).

It is sometimes difficult to load the software onto Mac computers.

Sumac and its staff have been really supportive and so responsive to our specific needs and even our suggestions for improving the software.

There's a wide variety of add-ons you can choose and our custom module works great. The website integration is seamless and saves us a lot of time.

But I am not very technologically savvy, and others will not be as easily frustrated as I am.

Sumac is incredibly easy to use, is customizable, and the free support is outstanding. They are always happy to help.

The switch from a manually managed membership list to an integrated data base has been smooth thanks to the excellent support from Sumac support and other staff.

For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.

Thrilled with the highly customizable functionality of SUMAC & wonderful customer service support.

Lack of editing features for e-mail campaigns. The whole program lacks user friendlyness.

US Dollar

Foothold offers a federally-certified mental health EHR that is fully interoperable with other systems and HIEs. AWARDS is HIPAA-compliant software that offers robust case management, client tracking, billing and reporting functionality to help streamline your agency operations, giving you more time to focus on the community you serve.


Advanced functionality includes IMO, e-Prescribing, e-Labs, InSights business intelligence and much more.


Foothold works with agencies across the spectrum of human services including mental health, substance use disorder, homeless, supportive housing, developmental disabilities and HCBS (Home and Community Based Services).



LongDescription

Treatment Planning

Patient Records Management

Employee Management

Case Management

Payment Processing

Time Tracking

Customizable Reports

Activity Tracking

HIPAA Compliant

Staff Scheduling

Group Notes

Charting

Progress Tracking

Level of Care Evaluation

Referral Tracking

Task Scheduling

Electronic Signature

Confirmation/Reminders

Wait List Management

Nursing Forms Tracking

MDS Review

Medical History Records

Point of Care System

Calendar Management

Customizable Fields

Self Payment

Client Chart Audit Tools

Scheduling

Data Import/Export

Multi-Location

Certification & Licensing

Self Service Portal

Eligibility Verification

Contact Management

Activity Planning

EMR/EHR

For Nursing Homes

Transaction Management

Compliance Management

Home Health Care Management

E-Prescribing

Candidate Profiles

Training Management

Inpatient/Residential

Utilization Reporting

Role-Based Permissions

Assessment Notes

CNA Tracking

Forms Management

Workflow Management

Initial Assessments

Child Welfare Management

Reporting & Statistics

Reminders

Automated Scheduling

Clinical Care

Medical Billing

Billing & Invoicing

Program Management

For Mental/Behavioral Health

Real Time Reporting

For Activity Departments

Referral Management

Patient Management

Goal Setting/Tracking

Compliance Tracking

Resident Assessment

Reporting/Analytics

Case Notes

Contact Database

Progress Reports

Claims Management

Case List Management

Payroll Management

Customizable Forms

Reimbursement Management

Incident Management

Records Management

Client Management

Geriatric Care

Appointment Scheduling

Multi-Provider Practice

Team Notes

Task Management

Authorization Tracking

Document Management

For Home Care Providers

Therapy Notes

Progress Notes

Notes Management

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Foothold

In Person

Live Online

Webinars

Documentation

Manage your entire nonprofit with a single CRM! Choose the Add-on options you need to get a complete solution for your nonprofit: Donations, Case Management, Memberships, Grant Management, Volunteers, and more.

Sumac also offers integrated web pages, build-in email marketing tools, and robust reporting.

Top-rated support included!



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