Customizeable, very easy to use, great support team.

I will recomend it for your implementation and use, is a user friendly enviroment.

Quick response time when requesting changes or additions to our reports. The Support person I deal with has always been very helpful and friendly.

Some features such as the Dashboard, seem limited/ aren't as intuitive.

We interface with the system everyday, and we appreciate how much we can categorically organize and store information, which makes generating reports a breeze.

We've only just started using it but overall were happy with how the implementation went and the flexibility of the software and the willingness of the company to customize and work with you.

Their support staff is fantastic, and has always responded quickly, and offered solutions. They have been willing to work with me and make sure they understand exactly what I'm needing.

We also input numerous other types of constituents. The integrated eCommunications module is a key to our success in keeping in contact with all of our constituencies.

This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO.

Overall we love NewOrg, its capabilities and features. We especially appreciate the NewOrg Support Team.

Some of the base areas of the software that are not changeable. But it is so minor that I hesitated even mentioning.

The platform is intuitive. We are a small, yet very busy office so it was important for us to have a system that we could integrate seamlessly.

The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial.

Pros:  Customer service is excellent. Timely responses and quick resolution to problems.

Any time that they have been unable to deliver something it has been because of a technical limitation of the software.

I love that the volunteers can enter their own hours via the portal. I enjoy entering client data when out in the field using a tablet.

This system does a wonderful job of storing your data in such a way that you can see at a quick glance the history of individuals in events. It is very user friendly.

There are some fields which didn't apply to my application and I had to learn to ignore them.

Easy to learn and use the program. NewOrg Support is very eager and willing to help you and to provide what you need.

Friendly to needs of non-profits, without the bloat that comes with software for enterprises. Dedicated team, care about serving customers.

For example if someone moves from homelessness to housed, and our housing status field is updated we loose the historical data that the client was ever homeless.

They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality.

The NewOrg system can be pretty customized to meet your needs, and I found that the customer service was excellent and they were willing to go the extra mile.

Certain fields are not able to save historical information so data is lost when the fields are updated.

There's a few features that we feel are missing, in particular re: internal communication platform options and data import.

Good midmarket option with great customer service.

The ability to add custom fields and have them appear selectively depending upon group assignments is awesome. It helps to have someone tech-savvy for self-driven customizations.

The hours of time they have dedicated to our teams has been amazing.

I also like that you can add on different modules as you go, which gives us the opportunity to grow with the software.

The best solution for us at the moment in our price range. As we grow we'll begin looking for something a bit more robust at a higher price.

The software is a good value alternative to more expensive donor management solutions.

We love the system and recommend it to others who need to capture complex data. Their implementation and design team is unsurpassed.

They have been responsive to our ever changing needs and oh so helpful in finding solutions as challenges arise.

Not only do they have great orientation videos, they have excellent customer service on the phone (very patient, friendly, and efficient).

Good value for the price for not for profit organizations. It does everything that we need it to do.

This is disappointing as we now must continue to store hard copy files when we were hoping to eliminate them.

You can not export to excel. You cannot delete mistakes.

Great customer service and they listen to suggestions from their customers on how they can improve their product(s) to make them more intuitive and user-friendly.

It's a good way to track donors and volunteers and the exported reports are pretty good.

The customer service was great; Brandon was very patient and kind with me and provided great support throughout the process.

With Sumac, we got the perfect solution  excellent customer service and an easy-to-use product at an affordable price.

The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.

While we continue to refine how we use Sumac to best suit our organization, I feel more and more confident the more I use it.

Once familiar with the program, it is quite user friendly. The ability to customize forms for different programs has been wonderful.

It has always been because of my lack of knowledge of it's capabilities.

SUMAC wins the prize for the tech company that consistently provides patient, helpful and good advice.

Like that you could manage contacts, take payment and sync with accounting software.

The website integration is great and easy to use.

We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered  almost everything on our wish list (and much more).

It is sometimes difficult to load the software onto Mac computers.

Sumac and its staff have been really supportive and so responsive to our specific needs and even our suggestions for improving the software.

There's a wide variety of add-ons you can choose and our custom module works great. The website integration is seamless and saves us a lot of time.

But I am not very technologically savvy, and others will not be as easily frustrated as I am.

Sumac is incredibly easy to use, is customizable, and the free support is outstanding. They are always happy to help.

The switch from a manually managed membership list to an integrated data base has been smooth thanks to the excellent support from Sumac support and other staff.

For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.

Thrilled with the highly customizable functionality of SUMAC & wonderful customer service support.

Lack of editing features for e-mail campaigns. The whole program lacks user friendlyness.

US Dollar

NewOrg is a configurable cloud-based solution designed to help small and midsize nonprofits manage donors, volunteers, marketing efforts, events and grant management in an integrated suite. It's suitable for veteran organizations, homeless services, environmental organizations, outpatient treatment centers and more.


NewOrg enables users to collect information for reporting, manage volunteer activities and promote events. Other tools help users to create and manage programs, run outcome reports, track activity sign&shy;ups and scheduling, manage communications, take surveys, manage fundraising activities and create development campaigns.


The payment processing module allows users to add donation buttons to existing websites. Users can enter donations in bulk, as well as post or export data to QuickBooks, FundEasy or Excel. Donations are tracked by campaign, event, class, staff member and more, and NewOrg can manage multiple financial accounts. Other features include document management, grant management, email distribution and an organization calendar.


NewOrg is priced per user and is billed on an annual or monthly subscription basis.



LongDescription

Real-Time Analytics

Treatment Planning

Document Templates

Patient Records Management

Employee Management

Recurring Giving

Case Management

EHR/EMR Integration

Surveys & Feedback

Electronic Payments

Personalization

Patient Engagement

Online Giving

Committee Management

Payment Processing

Recurring/Subscription Billing

Practice Management

Time Tracking

Online Forms

Email Alerts

Customizable Reports

Document Storage

Dues Management

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

SMS Messaging

Group Notes

Charting

Progress Tracking

Level of Care Evaluation

Contribution Tracking

Referral Tracking

Task Scheduling

Ad hoc Reporting

SSL Security

GDPR Compliance

Electronic Signature

Credit Card Processing

Invoice Management

For Nonprofits

Wait List Management

Attendance Management

Communication Management

Patient Intake

Customer Database

Registration Management

Medical History Records

Care Plan Management

Calendar Management

Customizable Fields

Collaboration Tools

Member Database

Self Payment

Telemedicine

Template Management

Client Chart Audit Tools

Scheduling

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Accounting

Graphical Data Presentation

Assessment Management

Email Templates

Multi-Location

Certification & Licensing

Self Service Portal

QuickBooks Integration

Eligibility Verification

Contact Management

Project Time Tracking

Email Marketing

Mobile Access

Dashboard Creation

Compliance Management

Historical Reporting

Gift Matching Management

Grant Management

Candidate Profiles

Mobile Giving

Training Management

Membership Management

Fundraising Management

Role-Based Permissions

Client Portal

Event Scheduling

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

ACH Payment Processing

PCI Compliance

Workflow Management

Email Management

Website Integration

Insurance Management

Web browser (OS agnostic)

NewOrg's straightforward pricing has 2 costs: initial Implementation/Customization fee + a simple ongoing monthly Hosting/Support fee starting at $350.  

Monthly Hosting/Support is based on a sliding scale of number of staff users (not volunteers -- they are always free!) starting at just $350/month for 5 users. It includes unlimited support incidents, up to 1 hour per incident. 

Implementation/Customization starts at $3500 and is based on the number of programs + complexity. It involves 360-degree scoping, customization (fields, screens, forms, reports, public-facing online web portal configuration, key integrations with outside systems), robust custom documentation +  training.

NewOrg's process + transparent pricing are designed to ensure your organization's success when getting started, and without incurring any unexpected "gotcha" costs with ongoing use of your system. Please consider getting in touch for a free demo/20-minute no-obligation walk-through/consultation. Thank you!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

NewOrg

In Person

Live Online

Webinars

Documentation

Videos

Manage your entire nonprofit with a single CRM! Choose the Add-on options you need to get a complete solution for your nonprofit: Donations, Case Management, Memberships, Grant Management, Volunteers, and more.

Sumac also offers integrated web pages, build-in email marketing tools, and robust reporting.

Top-rated support included!



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